JOB SUMMARY
The Process Coordinator is a critical role within the Newage operating structure. This person is responsible for monitoring, tracking, and reporting on the day-to-day movement of company processes — ensuring that every system, tracker, and workflow assigned to them is running as it should.
Every business runs on processes. At Newage, these processes have to move every day — and someone has to make sure they do. The Process Coordinator is that person. They do not execute the work themselves. Instead, they watch the work, check the trackers, identify where things are on track and where they are not, and report clearly and on time — every single day.
A Process Coordinator may be assigned to one or more processes depending on the needs of the business. Their value lies in making sure nothing drifts, nothing falls silent, and no problem is missed before it causes damage. This is a role built on discipline, consistency, and attention to detail.
Why This Role Matters
1. Processes only work when someone is actively watching them — every day.
2. Problems are easiest to fix when caught early — not after the damage is done.
3. Daily monitoring gives management a clear, real-time picture of how the business is running.
4. The Process Coordinator is the person who makes sure nothing important goes unnoticed.
KEY RESPONSIBILITIES
1. Monitor all assigned process trackers on a daily basis and confirm that each one is active, updated, and moving as expected.
2. Complete and submit a clear daily monitoring report covering the status of every assigned process — what is on track, what is delayed, and what needs attention.
3. Identify any process that has stopped, stalled, or is not being updated, and flag it immediately to the relevant team lead or manager.
4. Track the movement of tasks across assigned workflows from start to completion, ensuring no task is left unresolved or unaccounted for without a clear reason.
5. Coordinate with process owners and team members to follow up on outstanding items and confirm that pending actions have been completed.
6. Maintain accurate records of daily monitoring activity so that management has a clear, reliable view of operational health at all times.
7. Support the preparation of weekly and monthly process health summaries, highlighting recurring issues, patterns, or areas that need improvement.
8. Ensure all trackers and reporting tools assigned to you are kept clean, current, and consistent — no outdated data, no missing entries.
9. Escalate any issues that cannot be resolved at coordination level to the appropriate manager promptly and clearly.
10. Participate in regular operations reviews and provide accurate, factual input on the status of the processes you are monitoring.
11. Suggest improvements to tracking tools or reporting formats when a better or simpler method is identified.
12. Adapt to new processes as the business grows — take on additional trackers or workflows as assigned and maintain the same standard of daily monitoring.
QUALIFICATIONS & EXPERIENCE
1. Graduate in any discipline
2. Diploma holders with relevant experience will be considered
3. Business administration or operations background is a plus — not a requirement Experience
1. Freshers are welcome to apply
2. Experience in coordination, operations, or admin is an advantage
3. Prior use of trackers, checklists, or reporting tools is preferred
4. Ability to work in a structured, process-driven environment is essential
SKILLS & ABILITIES
1. Clear written and verbal communication — able to report information accurately without confusion.
2. Strong attention to detail — nothing is too small to check, and no entry is left unverified.
3. Good time management — daily tasks are completed on schedule, every day.
4. Ability to handle multiple trackers and processes simultaneously without losing track of any.
5. Problem-spotting ability — can identify when something is off, even before it becomes a bigger issue.
6. Professional and consistent attitude — reliable, calm, and disciplined in daily output.
7. Basic computer skills — comfortable working with spreadsheets, trackers, and digital reporting tools.
8. Positive approach to feedback and learning — able to take direction and improve quickly.
TOOLS & TECHNOLOGY
The following tools are used regularly in this role:
Tool / Platform Purpose
Microsoft Excel / Google Sheets - Daily tracker monitoring and data entry
Google Docs / Microsoft Word - Writing and submitting daily monitoring reports
Company CRM / Internal Trackers - Monitoring assigned processes and workflows
WhatsApp / Email - Coordinating with team members and escalating issues
Google Drive / Shared Folders - Storing and accessing reports and tracking files
BENEFITS
1. A structured role with clear daily responsibilities and defined growth pathways.
2. Access to the Newage Learning Academy — continuous training and skill development.
3. A supportive team environment where your work is visible and valued.
4. Opportunity to grow into senior coordination or operations roles as the business expands.
5. Exposure to a wide range of business processes, building strong operational knowledge over time.
6. A stable, professional workplace that invests in its people.
IDEAL CANDIDATE
The right person for this role brings discipline, honesty, and full ownership to their work — every single day. Here is who will thrive in this position:
You Are the Right Fit If You:
1. Take your daily responsibilities seriously — not occasionally, but every single day without fail.
2. Find satisfaction in keeping things in order and notice quickly when something is off.
3. Communicate clearly and honestly — you do not hide problems or delay reporting them.
4. Are disciplined and consistent — you bring the same standard to your work on a quiet day as on a busy one.
5. Are comfortable working with data, trackers, and reporting tools and take pride in keeping them clean.
6. Understand that your job is to watch, check, and report — and you do it with full ownership.
7. Are eager to grow, take feedback well, and see this role as the foundation of a career in operations.
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹35,000.00 per month
Education:
Experience:
- Project coordination: 2 years (Required)
Work Location: In person
