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Manager - Partnership Development & Marketing

Aspire Lifestyles -
Gurugram, Haryana

Apply Now

Job details

Qualifications

Hospitality
Multilingual
Marketing
English
Master's degree
Project management
Bachelor's degree
Hospitality Management
MBA
Negotiation

Full job description

Overall Purpose of The Job

To build and manage a strategic portfolio of premium partnerships across luxury, lifestyle, travel, and experiential sectors that deliver differentiated benefits and bespoke experiences for high-net-worth cardmembers — driving customer satisfaction while ensuring commercial efficiency and seamless execution across internal and external stakeholders.

Key RESPONSIBILITIES

Partnership Strategy & Development

Identify, evaluate, and onboard high‑value partners across travel, luxury retail, lifestyle, wellness, dining, events, and experiences aligned to premium customer expectations.
Build a long‑term partnership roadmap that enhances the premium proposition and strengthens Aspire's collaborative model with key clients.
Conduct periodic market scans and benchmarking to ensure the portfolio remains ahead of competitive offerings.

Relationship & Account Management

Serve as the primary point of contact for key partners, ensuring delivery of partnership commitments, performance reviews, and optimization.
Collaborate closely with client partnership teams to co-create unique offerings for premium cardmember segments.
Manage stakeholder relationships with internal teams including Concierge Operations, Marketing, and Finance.

Commercial Negotiations & Contracting

Lead commercial discussions, negotiate partner terms, and finalize agreements/end-to-end onboarding.
Coordinate with legal, finance, and internal compliance teams to ensure all agreements meet internal and external regulations.
Track renewals, extensions, and amendments for all active partnerships.

Premium Product & Experience Development

Conceptualize and deploy bespoke experiences, special access programs, and differentiated privileges for premium cardmembers.
Work closely with Marketing and Service Delivery teams to ensure successful promotion, launch, and execution of partner-led experiences.
Track utilization, customer feedback, and impact on customer satisfaction and NPS

Performance Monitoring & Reporting

Monitor partnership KPIs, redemption trends, usage patterns, costs, and customer sentiment to optimize offerings.
Present periodic performance dashboards and strategic recommendations to senior leadership and Amex stakeholders.
Evaluate ROI and ensure commercial efficiency in partnership programs.

Cross-Functional Collaboration

Work with Concierge Operations to ensure partner benefits are understood, implemented, and delivered flawlessly.
Support Marketing teams in communication plans, campaigns, launch collaterals, and digital content for partner offers.
Coordinate with Finance on partner payments, invoicing, and reconciliation.

Key Attributes

Customer-first approach with a premium service mindset.
High level of ownership, responsiveness, and accountability.
Creative thinking with the ability to conceptualize unique experiences.
Strong ethical grounding and professionalism.
Ability to thrive in a fast-paced, high-touch environment.

Job Profile

Requirements

Strong commercial acumen with excellent negotiation skills.
Ability to build and maintain high-level partner relationships.
Deep understanding of premium consumer behaviour and luxury ecosystem.
Exceptional communication, presentation, and stakeholder management capabilities.
Strong project management and multi-tasking abilities.
Entrepreneurial mindset with the ability to think strategically and execute tactically.

Qualifications

Bachelor’s degree in business, Marketing, Hospitality, or related field
MBA preferred (not mandatory).
10-15 years of experience in alliances, partnerships, loyalty programs, luxury brands, premium customer experience, or hospitality/travel industry.
Prior exposure to premium/luxury customer segments (HNI/UHNI) is highly desirable.
Experience in handling premium card portfolios is an added advantage

Required Languages:

Good spoken and written English language skills

Travel Requirements:

Occasional travel is needed.

Essential Job Duties and Responsibilities:

Description:

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Essential Job Duties and Responsibilities:

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