As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.
I. Job Summary
The HR Tech Application Support Manager oversees a team responsible for the day to day support, planning for releases and upgrades and managing projects/enhancements for assigned HR system(s)/module(s). Provides strategic and tactical consultation and input on design options supporting processes/transactions. Plans with Functional Owners, Release Management and OCM to align resources and scope to milestones. Engaging and hands on leader with system expertise and experience.
II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
- Manages application support and enhancement projects working with the HR Technology team, HR Process Owners and other stakeholders
- Serve as the subject matter expert (SME) on Oracle Fusion Payroll functionalities, including payroll processing, tax calculations, benefits integration, and reporting on US and Canada legislation esp.
- Responsible for systematic intake and coordination of the design, build, test, and deploy phases of the application in accordance with established governance
- Acts as change control leader - responsible for planning releases, upgrades, patches, and configuration across the assigned Oracle module(s)/HR application(s)
- Leads meetings and resolves priority issues with functional leaders/business stakeholders. Communicates change impacts to functional and change partners in support of change management
- Provides consultative support to Functional Owners and other stakeholders regarding configuration and system functionality to automate processes and address business issues. Oversees analysis to ensure optimal configuration
- Mentors and provides leadership development to team members and promotes continuous learning. Building a successful team and effective working relationships is a priority
- Provides status reporting, risk & issue log, and application updates on a frequency agreed. Appropriately escalates issues that may put projects, deliverables, timelines, or day to day support at risk
- Drives the team to meet project plan deliverables and timeline with a focus on standardization, simplification, and alignment of business processes across the enterprise
- Manages engagement with external vendors for support, enhancements, roadmap discussions and issue reporting/escalation
- Responsible for configuration of application according to design requirements and specifications. Works with Functional team to optimize processes and evolve to best meet business needs
- Responsible for Tier 2 support escalations and issue resolution, supports change management with system information. Responsible for overseeing and managing issues reported through the ticketing tool, ensuring they are addressed and resolved in a timely and effective manner.
- Champions data and process governance
- Responsible for managing and allocating the tasks to the team.
- Responsible for capacity planning, coordinating with the business team to prioritize and allocate critical activities effectively.
- Manage the complete process of identifying, designing, developing, and deploying system enhancements or bug fixes, ensuring timely resolution and alignment with business needs. Oversee testing, deployment, and post-implementation support to ensure seamless system performance and user satisfaction.
III. Supervisory Responsibilities
Responsible for management of at least one direct report and is considered a leader on the HR Tech team giving direction and feedback to members
IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
Education: Bachelor’s Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience.
Experience: Twelve (12) years of HR Technology support experience, leading Service Delivery and managing vendor relationships (in addition to education requirement)
B. Certificates, Licenses, Registrations or Other Requirements
None required
C. Other Knowledge, Skills or Abilities Required
- Database queries/extracts using calculations, formulas, and complex commands
- Extensive experience evaluating requirements and specs for development, testing and deployment
- Extensive technical knowledge of database (SQL/MS Access), Interfaces (Crystal/SSRS/RRDL)
- Engaging leader, collaborative, mentors and builds a successful team
- Project management & organization
- Consultative and influential, drives toward decisions
- Continuous process improvement and simplification
- Operations / Business / HR / Financial knowledge: Strong understanding of WM’s operations and service capabilities, or an ability to become a quick study, that translates this knowledge into practical and impactful features that add value to our customers without contributing to inefficiency for the business.
- Finance Technology support experience: Track record of change control leader, administrative, upgrading and enhancing financial solutions. The successful candidate will have experience across several technologies including – ERP Oracle cloud, Lease Accelerator, OneStream, Hyperion, Blackline, Concur, Coupa, Kyriba, OneSource.
- HR Technology support experience: Track record of administrative, upgrading and enhancing HR system solutions. The successful candidate will have experience across several technologies including – HCM Oracle cloud (Core HR, ORC, Talent Management, OLC, Compensation & Payroll) , OTBI , BIP , Fast formulas, HCM Extracts, BPM worklist. Candidate will have good understanding of integration aspects and troubleshooting the same.
- Impact-orientation: Strong focus on thoughtful maximization of value creation and capture, with a nose of “following the money” but recognizing that to capture value we must deliver value to our customers. Successful candidate will have a track record of meaningful and measurable customer and financial success.
- ‘Can do’ & ‘imagine if’ mindset: A proactive, can-do mindset that enables independent definition and pursuit of opportunity, combined with a creative ‘what if’ persona that pushes the candidate to think out-of-the-box and venture into unproven territory.
- Bold leadership: Known to be a driver of change and taking action that sometimes defies convention or runs counter to the “path of least resistance”
- Collaboration: Ability to partner with stakeholders (e.g. Digital, Finance, People, Area) and other functions for the success of the Company and project focusing on the greater good of the Company, its employees and customers.
- Communication: Strong oral and written communication skills, with a proven ability to synthesize and tailor complex material into simple and easily digestible content by experts and non-experts alike, including Corporate and Area stakeholders, and potentially the Senior Leadership Team. The successful candidate will have a track record of proactively speaking up and constructive dissent, where a contrarian opinion is held.
- Innovative: Ability to think big and innovative and drive change across the enterprise.
- Influencing: Ability to build rapport, authentic and meaningful relationships, and comfortably influencing all levels of the organization.
- Dispute resolution: Ability to combine all qualities above to resolve most day-to-day disputes independently and without more senior executive support. Will need to leverage strong problem solving and troubleshooting skills with the ability to exercise mature judgment.
- Value-added innovation track record: Established track record of identifying, developing and implementing novel solutions with clear impact. This includes taking calculated risks and being prone to experimenting with new concepts.
- Fact and data-driven approach: Track record of relying on facts and data to drive action, as opposed to over-relying on instinct, gut feel, experience or opinion. The successful candidate will have a track record of frequently using data, absent of sampling bias, to overcome confirmation bias thereby ensuring the right decision is ultimately made even where counter intuitive.
- Credibility: The successful candidate will be credible or have potential to create credibility quickly and therefore deemed capable of driving impact.
V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) most of the work day;
- Required to exert physical effort in handling objects less than 30 pounds rarely;
- Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely;
- Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
- Normal setting for this job is: office setting.
- Must be available to work standard business hours, as well as be available to work non-standard hours in case of emergency (natural disasters, power outages, etc.) May need to attend afterhours calls with the offshore team.
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