Kochi Kerala Assistant manager bpo Jobs – 5 Open Jobs Today

Assistant Manager - BPO
EXL Service —Kochi, Kerala
- ₹5,00,000 - ₹7,50,000 a year
- Overnight shift
- Microsoft Excel
- Management
- Finance
Quick apply
13h
Assistant Manager - KYC Analyst / Dispute Analyst
EXL Service —Kakkanad, Kochi, Kerala
- ₹30,000 - ₹50,000 a month
- Overnight shift
- Microsoft Excel
- Management
- Team management
Quick apply
Operations Manager
LISCOM SOLUTIONS & SERVICES PVT. LTD —Kalamassery, Kochi, Kerala
- From ₹28,000 a month
- Full-time
- CRM software
- Microsoft Excel
- Bachelor's degree
- Health insurance
- Flexible schedule
Quick apply
Lead Assistant Manager (HCA) for Kochi
EXL Service —Kochi, Kerala
- Full-time
- Nursing
- Master's degree
- Bachelor's degree
4399686-Lead Assistant Manager
EXL Service —Kochi, Kerala
- Full-time
- Microsoft Excel
- Oracle
- Master's degree

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Assistant Manager - BPO

EXL Service -
Kochi, Kerala

Quick apply

Job details

Permanent | Full-time
₹5,00,000 - ₹7,50,000 a year
13 hours ago

Qualifications

Microsoft Excel
Management
Assistant manager experience
Information security
Finance
Analysis skills
Bachelor's degree
Team management
Fraud prevention and detection
Business requirements
Diploma
Leadership
Communication skills
Banking

Full job description

Job Description – Assistant Manager – Banking Operations

Location: Kochi – Infopark
Shift: Night Shift
Department: Banking Operations / KYC & Fraud Management
Team Handling: Must have experience managing a team of 12–15+ members

Job Summary

We are looking for an experienced Assistant Manager – Banking Operations to manage and oversee banking processes primarily focused on KYC disputes, fraud analysis, transaction reviews, and risk management.

The ideal candidate should have strong knowledge of banking/KYC operations, dispute handling, fraud investigation, quality management, and team leadership. The candidate will be responsible for managing day-to-day operations, ensuring SLA and quality adherence, and effectively leading a team of 12–15+ associates.

Key Responsibilities

Manage daily operations related to KYC disputes, fraud analysis, transaction monitoring, and banking operations.
Lead and manage a team of 12–15+ team members, ensuring productivity, quality, and SLA targets are consistently achieved.
Review and analyze KYC-related disputes, suspicious transactions, fraud cases, and customer/account-related issues.
Ensure cases are investigated accurately and resolved within defined timelines.
Monitor team performance through productivity, quality, SLA, accuracy, and other operational metrics.
Conduct regular team huddles, one-on-ones, performance reviews, and coaching sessions.
Identify process gaps and implement corrective and preventive actions.
Handle escalations from team members, internal stakeholders, and clients.
Ensure compliance with established KYC, AML, fraud prevention, data privacy, and banking regulations/policies.
Work closely with Quality, Training, Compliance, Risk, and client-facing teams to resolve operational issues.
Prepare and share daily/weekly/monthly MIS and performance reports with management.
Identify recurring fraud trends, dispute patterns, and operational risks and escalate them appropriately.
Drive continuous improvement initiatives to improve accuracy, turnaround time, productivity, and customer experience.
Ensure adherence to company policies, process guidelines, information security, and confidentiality requirements.
Be flexible to work in a night-shift environment and support business requirements.

Required Skills & Competencies

Strong knowledge of KYC, fraud analysis, dispute management, transaction monitoring, and banking operations.
Proven experience in people management and team handling.
Experience managing a team of at least 12–15 members is mandatory.
Strong analytical and investigative skills with attention to detail.
Good understanding of banking processes, risk indicators, and fraud typologies.
Excellent communication and interpersonal skills.
Strong decision-making and problem-solving abilities.
Ability to manage escalations and work under pressure.
Strong knowledge of MS Excel and preparation of operational MIS.
Ability to meet strict SLA, productivity, quality, and compliance targets.
Strong stakeholder management skills.
Ability to identify process improvement opportunities and drive them to completion.

Educational Qualification

Bachelor's degree in any discipline is required.
Degree/diploma in Banking, Finance, Commerce, Risk Management, or a related field will be an advantage.

Experience

Previous experience in an Assistant Manager / Team Manager / Operations Manager role is preferred.
Demonstrated experience in handling and managing 12–15+ team members is mandatory.
Experience in a BPO/KPO, shared services, fintech, banking, or financial services environment will be preferred.

Key Performance Indicators (KPIs)

Team productivity and utilization
KYC/Fraud case accuracy
SLA and turnaround time adherence
Quality and compliance scores
Error and escalation rates
Team attrition and engagement
Process improvement and cost optimization
Timely completion of reporting and operational deliverables

Pay: ₹500,000.00 - ₹750,000.00 per year

Ability to commute/relocate:

Kochi, Kerala (Kochi): Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

What is the maximum team size you have managed?

Experience:

Team Handling: 4 years (Required)

Shift availability:

Night Shift (Required)
Overnight Shift (Preferred)

Work Location: In person

Quick apply

Refine Your Search

assistant manager bpo jobs in kochi kerala

Assistant Manager - BPO

Assistant Manager - KYC Analyst / Dispute Analyst

Operations Manager

Lead Assistant Manager (HCA) for Kochi

4399686-Lead Assistant Manager

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