Overview:
Roles and Responsibilities
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Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.
-
Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB
-
Should know the offerings available with ServiceNow ITOM Suite as well as CMDB.
-
Event Management, Discovery, Service Mapping and Orchestration
-
Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus
-
Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations.
-
Apply Agile software development practices for customizations to the platform and applications.
-
Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators.
-
Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable.
-
Effectively manage and execute high level tasks assigned via 'stories.'
-
Assists junior analysts through project(s) lifecycles.
-
Manages work against an often-demanding timeline
-
Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily
-
System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
-
Flexible and has the ability to manage multiple projects concurrently
-
Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting
-
Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)
-
Understanding of Agile based approach to software development (SCRUM experience a plus)
-
Ability to work remotely and largely unsupervised, and to deliver to written requirements
-
Effective communication skills via verbal and non-verbal methods
-
Strong attention to detail
-
Problem solving ability.
-
Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB)
-
Understanding of the project delivery lifecycle and processes
-
Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff
-
Consultative and analytical approach
-
Real world exposure to cloud technologies and S-a-a-S
-
Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas.
Responsibilities:
Roles and Responsibilities
-
Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.
-
Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB
-
Should know the offerings available with ServiceNow ITOM Suite as well as CMDB.
-
Event Management, Discovery, Service Mapping and Orchestration
-
Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus
-
Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations.
-
Apply Agile software development practices for customizations to the platform and applications.
-
Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators.
-
Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable.
-
Effectively manage and execute high level tasks assigned via 'stories.'
-
Assists junior analysts through project(s) lifecycles.
-
Manages work against an often-demanding timeline
-
Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily
-
System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
-
Flexible and has the ability to manage multiple projects concurrently
-
Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting
-
Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)
-
Understanding of Agile based approach to software development (SCRUM experience a plus)
-
Ability to work remotely and largely unsupervised, and to deliver to written requirements
-
Effective communication skills via verbal and non-verbal methods
-
Strong attention to detail
-
Problem solving ability.
-
Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB)
-
Understanding of the project delivery lifecycle and processes
-
Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff
-
Consultative and analytical approach
-
Real world exposure to cloud technologies and S-a-a-S
-
Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas.
Requirements:
Roles and Responsibilities
-
Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.
-
Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB
-
Should know the offerings available with ServiceNow ITOM Suite as well as CMDB.
-
Event Management, Discovery, Service Mapping and Orchestration
-
Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus
-
Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations.
-
Apply Agile software development practices for customizations to the platform and applications.
-
Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators.
-
Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable.
-
Effectively manage and execute high level tasks assigned via 'stories.'
-
Assists junior analysts through project(s) lifecycles.
-
Manages work against an often-demanding timeline
-
Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily
-
System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
-
Flexible and has the ability to manage multiple projects concurrently
-
Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting
-
Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)
-
Understanding of Agile based approach to software development (SCRUM experience a plus)
-
Ability to work remotely and largely unsupervised, and to deliver to written requirements
-
Effective communication skills via verbal and non-verbal methods
-
Strong attention to detail
-
Problem solving ability.
-
Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB)
-
Understanding of the project delivery lifecycle and processes
-
Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff
-
Consultative and analytical approach
-
Real world exposure to cloud technologies and S-a-a-S
-
Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas.
