Navi Mumbai Maharashtra Lead customer service front office in Jobs – 12 Open Jobs Today

Lead Customer Service Front Office IN
Henkel —Navi Mumbai, Maharashtra
- Part-time
- Customer service
- ERP systems
- Master's degree
- Health insurance
Quick apply
Front Desk Manager
Marriott International, Inc —Navi Mumbai, Maharashtra
- Full-time
- No experience needed
- 12th Pass
- Front desk
Front Desk Executive
DERMA MD CLINICS —Thane, Maharashtra
- ₹20,000 - ₹30,000 a month
- Email
- CRM software
- Medicine
- English
- Flexible schedule
- Paid sick time
Quick apply
Manager
Vashi Integrated —Navi Mumbai, Maharashtra
Quick apply
Front Office Executive cum Admin
Aakar HR Consultant Services —Wagle Estate, Thane, Maharashtra
- ₹20,000 - ₹25,000 a month
- Full-time
- English
- Microsoft Office
- In-person
Quick apply
1h
Rooms Division Manager
AccorHotel —Navi Mumbai, Maharashtra
- Full-time
- Computer networking
- Leadership
- Hotel experience
Quick apply
Sr ISC Quality Specialist
Dow —Navi Mumbai, Maharashtra
- Full-time
- Customer service
- Data analysis skills
- Project management
- Health insurance
- Paid time off
3d
Performance Marketing Manager
Agni Ayurvedic Village —Vashi, Navi Mumbai, Maharashtra
- ₹40,000 - ₹50,000 a month
- Full-time
- Sales
- Marketing
- Analysis skills
- Commuter assistance
- Paid time off
Quick apply
Career Counselor
Kareer Krafters Pvt. Ltd. —Andheri, Mumbai, Maharashtra
- ₹30,000 - ₹80,000 a month
- Full-time
- Microsoft Office
- Master's degree
- Business development
Quick apply
14d
Sales Executive (Corporate Sales)
Tunga International —Andheri East, Mumbai, Maharashtra
- ₹25,000 - ₹35,000 a month
- Full-time
- Hybrid work
- Sales
- Customer service
- Microsoft Office
- Commuter assistance
- Health insurance
Quick apply
7d
Guest Services - Assistant Manager
SOFITEL —Mumbai, Maharashtra
- Full-time
- Hospitality
- Microsoft Office
- Bachelor's degree
Quick apply
Inhouse Sales Coordinator (Hotel Industry)
Tunga International —Andheri East, Mumbai, Maharashtra
- ₹20,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Health insurance
- Cell phone reimbursement
Quick apply

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Lead Customer Service Front Office IN

Henkel -
Navi Mumbai, Maharashtra

Quick apply

Job details

Part-time | Full-time

Benefits

Health insurance

Qualifications

EDI
Order management system
Customer service
Supply chain
ERP systems
Master's degree
Business Administration
MBA
Communication skills

Full job description

About this Position

The key purpose of the role is to assure the highest Customer Service (CS) and order-to-cash (OTC) process quality and coordinate a sub-team of CS Agents within the CS Department.
The Team Lead is responsible to coordinate and manage the CS agents, provide recommendations and outcomes that will enhance performance of their share improvement ideas and monitor SLAs and KPIs with the A Country Customer Service Manager. In addition to their CS Front Office responsibilities, they support and collaborate with CS Support Office Manager, Team Lead(s) and agents(s) in the CS Support Office

What you´ll do

Lead and develop the Customer Service team to deliver business objectives, customer satisfaction, and operational excellence.
Monitor customer service KPIs and SLAs, identify gaps, and drive continuous improvement initiatives.
Ensure adherence to customer service processes, policies, and strategic priorities.
Implement new procedures and support cross-functional customer service projects.
Coordinate team activities, workload planning, and employee development initiatives.
Act as the primary point of contact for customer and sales inquiries, escalations, and issue resolution.
Manage customer requests, complaints, and service cases through Service Cloud ticketing system.
Build strong relationships with customers and sales teams through effective communication and collaboration.
Participate in customer and sales review meetings to discuss performance metrics and improvement opportunities.
Support Order-to-Cash (OTC) processes and customer-impacting sales activities.
Oversee end-to-end order management, including order validation, EDI/eShop orders, ATP checks, stock allocation, and delivery monitoring.
Ensure proactive communication on order status, delivery issues, and supply-related challenges.
Manage customer claims and complaints, ensuring accurate documentation, analysis, follow-up, and resolution.
Support finance teams in accounts receivable, overdue invoice follow-up, dispute resolution, and cash collection activities.
Drive a customer-centric culture with a focus on service quality, process excellence, and stakeholder engagement.

What makes you a good fit

Minimum 8 Years of experience in customer service or supply chain
Candidates should hold an MBA degree from a recognized institution.
Relevant experience in Customer Service, Order Management, OTC, or Supply Chain operations.
Proven people leadership and stakeholder management skills.
Strong communication, problem-solving, and analytical capabilities.
Experience working with ERP, CRM, and ticketing systems.
Ability to manage multiple priorities in a fast-paced environment.

Some perks of joining Henkel

Diverse national and international growth opportunities
Global wellbeing standards with health and preventive care programs
Gender-neutral parental leave for a minimum of 8 weeks
Employee Share Plan with voluntary investment and Henkel matching shares
Best-in-class Group Medical Insurance policy covering employee, spouse and up to 2 children
Competitive accident and term life policies for up to 3 times annual gross salary
Progressive OPD policy of INR 30,000 for employee, spouse and up to 2 children

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.

We promote careers in flexible working models and enable career-life integration for different capacity levels. We thus welcome applications in full-time and part-time.

Quick apply

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lead customer service front office in jobs in navi mumbai maharashtra

Lead Customer Service Front Office IN

Front Desk Manager

Front Desk Executive

Manager

Front Office Executive cum Admin

Rooms Division Manager

Sr ISC Quality Specialist

Performance Marketing Manager

Career Counselor

Sales Executive (Corporate Sales)

Guest Services - Assistant Manager

Inhouse Sales Coordinator (Hotel Industry)

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