Remote Manager conversations Jobs – 98 Open Jobs Today

Customer Support Operations Manager
Infinity Business Solutions —Remote
- ₹30,000 - ₹35,000 a month
- Full-time
- Remote
- English
- Microsoft Office
- Communication skills
Product Manager
Optimiser —Remote
- Up to ₹20,00,000 a year
- Full-time
- Remote
- English
- Microsoft Office
- Project management
- Work from home
Quick apply
3d
Client Experience Executive/Manager
ANSRSource India —Remote
- Full-time
- Remote
- Management
- Communication skills
- Negotiation
Product Manager (Software Services)
RaftLabs —Remote
- ₹4,00,000 - ₹8,00,000 a year
- Full-time
- Remote
- English
- Bachelor's degree
- Work from home
- Flexible schedule
Head of Delivery
RaftLabs —Remote
- ₹9,00,000 - ₹12,00,000 a year
- Full-time
- Remote
- Software development
- Agile
- AI
Senior Manager-Finance & Commercial
Sands Australia Pty Ltd —Remote
- Up to ₹73,500 a month
- Weekend availability
- Remote
- Accounting
- Leadership
- Communication skills
- Paid time off
- Work from home
Quick apply
3d
Senior Product Manager - Workflow Core
HighLevel —Remote
- Full-time
- Remote
- Analysis skills
- Product management
- APIs
ASSISTANT MANAGER IN CUSTOMER ACQUISITION
Altitude Land Developers —Remote
- ₹5,00,000 - ₹6,00,000 a year
- Full-time
- Remote
- Sales
- Customer service
- Business development
- Work from home
Quick apply
Enterprise Sales Manager
Strengthscape Private Limited —Remote
- ₹6,00,000 - ₹8,00,000 a year
- Full-time
- Sales
- Master's degree
- Business development
- Paid time off
- Work from home
Quick apply
Customer Success Manager
Sprinto —Remote
- ₹14,000 - ₹35,000 a month
- Remote
- AI
- Communication skills
- Work from home
Quick apply
RCM Operations Manager
PerceptGo —Remote
- ₹50,000 - ₹1,00,000 a month
- Full-time
- Remote
- Team management
- Communication skills
Quick apply
Sr. Product Manager - Documents
HighLevel —Remote
- Remote
- Product management
- APIs
- AI
4d
Solutions Expert
Inspiredge IT Solutions —Remote
- ₹35,00,000 a year
- Full-time
- Remote
- Spanish
- English
- Project management
- Commuter assistance
- Paid time off
Quick apply
Category Manager
AVI-SPL —Remote
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
6d
Sr. Manager, Cloud Product
MNJ Software —Remote
- Full-time
- Remote
- Marketing
- English
- Administrative experience
- Work from home
Senior manager people success and operations
DronaHQ —Remote
- Remote
- Master's degree
- Human resources
- Recruiting
- Cell phone reimbursement
Sr. Product Manager - Workflow Extended
HighLevel —Remote
- Remote
- Analysis skills
- Product management
- APIs
Business Development Manager (Software Solutions/Services)
RaftLabs —Remote
- ₹12,00,000 - ₹18,00,000 a year
- Full-time
- Remote
- Hospitality
- SQL
- APIs
Enterprise Sales Manager
Boni —Remote
- ₹1,00,000 - ₹2,50,000 a month
- Full-time
- Remote
- Sales
- APIs
- AI
Quick apply
Business Development Manager - Inbound Sales
Paradiso Software Pvt. Ltd —Remote
- ₹80,000 - ₹1,20,000 a month
- Full-time
- Remote
- Sales
- Communication skills
- Negotiation
Quick apply

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Customer Support Operations Manager

Infinity Business Solutions -
Remote

Apply Now

Job details

Full-time
₹30,000 - ₹35,000 a month

Qualifications

Operations management
Process improvement
English
Microsoft Office
Quality assurance
Customer support
Communication skills
Time management

Full job description

Job Information

Date Opened

05/14/2026

Job Type

Full time

Industry

Management

Salary

30k-35k

Remote Job

About Us

Established in 2009, Infinity Business Services (IBS) has been providing world-class Virtual Staffing Solutions for over 16 years. We are a company with a strong focus on customer satisfaction. We work in an efficient and cost-effective fashion to provide the highest quality services with absolute accuracy and measuring up to the highest industry standards.

Job Description

This is a remote position.

Job Description: Customer Support Operations Manager

Location: Remote

Shift Timing: Rotational / Night Shift (Depending on Client Time Zone)

Employment Type: Full-Time

CTC: ₹3.6 – ₹4.2 LPA

About the Role

We are seeking a highly organized and client-focused Customer Support Operations Manager to manage customer support operations and handle L2 & L3 client escalations efficiently. The ideal candidate will act as the key point of contact between the client and Virtual Assistant concerns, ensure timely issue resolution, and coordinate with internal teams to maintain high service standards.

The candidate should possess excellent communication skills, strong problem-solving abilities, and the capability to manage client relationships in a fast-paced environment.

Key Responsibilities

Client Escalation Management:

Handle and resolve L2 & L3 client escalations within defined timelines.
Act as the primary point of contact for critical customer concerns and operational issues.
Investigate escalation cases, identify root causes, and implement corrective actions.
Ensure timely follow-up and complete resolution of escalated matters.
Maintain escalation records, trackers, and resolution documentation.

Customer Support Operations:

Oversee day-to-day customer support operations and ensure service quality.
Coordinate with internal teams to resolve operational challenges efficiently.
Monitor customer interactions and ensure adherence to service standards and SLAs.
Support process optimization initiatives to improve customer experience.
Ensure smooth workflow management across support operations.

Client Relationship Management:

Build and maintain strong professional relationships with clients.
Provide regular updates and reports to clients regarding issue resolutions and operational status.
Handle difficult conversations professionally while ensuring customer satisfaction.
Proactively identify client concerns and recommend suitable solutions.

Reporting & Administrative Responsibilities:

Prepare daily, weekly, and monthly operational and escalation reports.
Maintain and update CRM systems with accurate information.
Track team performance metrics and escalation trends.
Ensure proper documentation of customer interactions and operational activities.

Quality Assurance & Process Improvement:

Monitor service quality and identify areas for operational improvement.
Develop and implement best practices for escalation handling and support processes.
Ensure compliance with company policies and operational procedures.
Collaborate with management to improve overall customer support efficiency.

Required Skills & Qualifications

Experience:

2–4 years of experience in Customer Support, Client Servicing, or Operations Management.
Experience handling L2/L3 escalations and international clients preferred.
Prior experience in customer support operations or team coordination roles is an advantage.

Technical Skills:

Proficiency in CRM tools and ticketing systems.
Good working knowledge of Google Workspace and Microsoft Office tools.
Familiarity with reporting and operational tracking tools.

Soft Skills:

Excellent verbal and written English communication skills.
Strong problem-solving and conflict-resolution abilities.
Ability to multitask and work under pressure.
Strong organizational and time management skills.
Professional attitude with a customer-centric approach.

Preferred Skills

Experience working with US/International clients.
Strong stakeholder and client management skills.
Ability to manage critical situations calmly and professionally.
Process improvement and operational coordination experience.
Leadership and team coordination abilities.

Apply Now

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