surat gujarat customer support engineer Jobs – 8 Open Jobs Today

Desktop Support Engineer L2
Acute Informatics Pvt. Ltd —Surat, Gujarat
- ₹28,822.60 - ₹39,194.55 a month
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
Quick apply
20h
Technical Support Executive
GATISOFTTECH —Surat, Gujarat
- ₹10,819.00 - ₹25,147.69 a month
- Full-time
- Software troubleshooting
- Customer service
- B.Sc
Quick apply
10d
Implementation Engineer
Instance IT Solutions —Katargam, Surat, Gujarat
- ₹3,21,219.77 - ₹14,12,177.55 a year
- Full-time
- Software troubleshooting
- Databases
- SQL
- Health insurance
Quick apply
1d
Process Engineer - Customer Support Service
Larsen & Toubro —Hazira, Surat, Gujarat
- Programmable logic controllers
- Bachelor's degree
- Diploma
Customer Support Engineer
Sysnet Global Technologies Pvt.Ltd —Surat, Gujarat
- Software troubleshooting
- Windows
- Diploma
Quick apply
Lead Software Developer / Sr. Software Engineer/ Sr. Software Developer
Aether Industries —Surat, Gujarat
- Research
- Master's degree
- SQL
Sr. Magento Developer
Solwin Infotech —Adajan, Surat, Gujarat
- Remote
- B.Sc
- English
- Master's degree

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Desktop Support Engineer L2

Acute Informatics Pvt. Ltd -
Surat, Gujarat

Quick apply

Job details

Permanent | Full-time
₹28,822.60 - ₹39,194.55 a month
20 hours ago

Qualifications

Jira
BCS
Desktop support
TCP
Computer Science
Software troubleshooting
Customer service
Windows
Technical support
DHCP
Bachelor's degree
IT support
DNS
ServiceNow
TCP/IP
Desktop administration
Active Directory
Information Technology
VPN

Full job description

Job SummaryWe are seeking a proactive and detail-oriented Desktop Support Engineer with 3+ years of experience to maintain, upgrade, and support our internal IT systems. You will act as the primary point of contact for end-users, handling L1/L2 troubleshooting, resolving technical issues, and ensuring seamless day-to-day operations. [1, 2, 3]Key Responsibilities

IT Support: Troubleshoot and resolve hardware, software, and network connectivity issues for on-site and remote employees. [1, 2]
User Provisioning: Manage the onboarding/offboarding process by setting up, configuring, and deploying laptops, desktops, and peripherals. [1, 2, 3]
OS & Software Deployment: Install, configure, and maintain Windows and macOS operating systems, alongside application suites (e.g., Microsoft 365, Antivirus). [1, 2]
Ticketing & SLAs: Monitor and manage IT service requests within the [Insert Ticketing System, e.g., Jira, ServiceNow, Zendesk] ticketing system, ensuring issues are resolved within defined SLAs. [1, 2]
Asset Management: Track hardware and software inventories, managing license renewals and hardware upgrades. [1, 2]
Documentation: Create and maintain technical documentation, step-by-step guides, and knowledge base articles for end-users. [1, 2]
Network & Peripheral Support: Troubleshoot wired/wireless network issues, VPN connections, and printer/scanner configurations. [1, 2, 3, 4, 5]

Qualifications & Requirements

Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. [1]
Experience: Minimum 3 years of progressive hands-on experience in desktop support or a similar IT technical support role. [1]
Technical Skills:
Advanced troubleshooting knowledge of Windows and macOS platforms.
Familiarity with Active Directory, Microsoft 365 Administration, and basic network protocols (TCP/IP, DNS, DHCP). [1, 2, 3]
Soft Skills: Strong customer service orientation, excellent problem-solving skills, and the ability to explain complex technical concepts to non-technical users. [1, 2]

Pay: ₹28,822.60 - ₹39,194.55 per month

Experience:

Desktop support: 4 years (Required)

Work Location: In person

Quick apply

Refine Your Search

customer support engineer jobs in surat gujarat

Desktop Support Engineer L2

Technical Support Executive

Implementation Engineer

Process Engineer - Customer Support Service

Customer Support Engineer

Lead Software Developer / Sr. Software Engineer/ Sr. Software Developer

Sr. Magento Developer

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