Agent l1 Jobs

PRODUCTION AGENT L1
Wipro Limited —Tamil Nadu
2d
Trainee - Associate Technical Support Engineer
Automation Anywhere —Bengaluru, Karnataka
- ₹40,000 a month
- Email
- Remote
- Azure
- Computer Science
- AWS
ENGINEER TECHNICAL SUPPORT - L1
Network Techlabs —Andheri, Mumbai, Maharashtra
- Full-time
- Communication skills
Network Operations Associate ll
UST —Chennai, Tamil Nadu
- Windows
- Linux
Quick apply
5d
Contact Centre L1 Engineer
INOPTRA DIGITAL —Bengaluru, Karnataka
- AWS
Quick apply
10d
Technical Support Specialist ( L1 level)
ContactPoint360 —Bengaluru, Karnataka
- Full-time
- Oracle
- Computer Science
- Salesforce
Frontend (AI Native Engineer)
Xeroadss Pvt Ltd —Hyderabad, Telangana
- Up to ₹13,50,000 a year
- Full-time
- JavaScript
- In-person
- AI
Quick apply
MS Engineer (L1)
NTT Ltd —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
- Communication skills
Devops Technical Lead
Sopra Steria —Bengaluru, Karnataka
- Master's degree
- Bachelor's degree
Quick apply
MS Engineer (L1)
NTT DATA —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
- Communication skills
Enterprise Applications & Transformation Manager
PRISHA CONSULTING SERVICES —Chennai, Tamil Nadu
- Full-time
- Computer science
- Azure
- Management
Quick apply
3d
Senior Commercial Executive
Reyansh Management Services —Kolkata, West Bengal
- ₹15,000 - ₹40,000 a month
- Full-time
- Bachelor's degree
- GAAP
- Accounting
Quick apply
EDR Analyst - L1
NTT DATA —Mumbai, Maharashtra
- Full-time
- Bachelor's degree
L2 CRM Agent
General Aeronautics Pvt Ltd —Krishnarajapuram, Bengaluru, Karnataka
- ₹4,00,000 - ₹4,70,000 a year
- Full-time
- Customer service
- Bachelor's degree
- In-person
- Health insurance
- Flexible schedule
Quick apply
13d
Manager, Customer Support
Q2ebanking —Bengaluru, Karnataka
- Full-time
- Hybrid work
- English
- Bachelor's degree
- Organizational skills
- Health insurance
Director PCS Cloud Operations SRE
GE HEALTHCARE —Bengaluru, Karnataka
- Computer Science
- AWS
- Project management
Underwriter
Gallagher —Amruthahalli, Bengaluru, Karnataka
- Analysis skills
- Bachelor's degree
- Communication skills
- Health insurance
- Life insurance
Infra Tech Support Practitioner
Accenture —Bengaluru, Karnataka
- Full-time
- Azure
- APIs
- AI
10d
Security Engineer (L1)
NTT Ltd —Kolkata, West Bengal
- Full-time
Security Engineer (L1)
NTT DATA —Kolkata, West Bengal
- Full-time

I want to receive the latest job alerts for agent l1

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

agent l1 jobs near

Contact Center Engineer jobs in Bengaluru, Karnataka

Customer Care Manager jobs in Bengaluru, Karnataka

Technical Support Engineer jobs in Bengaluru, Karnataka

Engineer jobs in Bengaluru, Karnataka

Director Of Operations jobs in Bengaluru, Karnataka

Front End Developer jobs in Hyderabad, Telangana

Security Engineer jobs in Kolkata, West Bengal

Technical Support Specialist jobs in Bengaluru, Karnataka

Transformation Manager jobs in Chennai, Tamil Nadu

Technical Support jobs in Andheri, Mumbai, Maharashtra

Technical Lead jobs in Bengaluru, Karnataka

Contact Center Engineer jobs in Thane, Maharashtra

Contact Center Engineer jobs in Remote

Data Center Technician jobs in Mumbai, Maharashtra

Work From Home, International Call Center jobs in Amritsar, Punjab

Contact Number Hr jobs in Noida, Uttar Pradesh

Airtel, Call Center jobs in Lucknow, Uttar Pradesh

Customer Care Manager jobs in Hyderabad, Telangana

Care Hospitals jobs in Bhubaneswar, Orissa

Night Care jobs in Hyderabad, Telangana

PRODUCTION AGENT L1

Wipro Limited -
Tamil Nadu

Apply Now

Job details

2 days ago

Full job description

Job Description

Job Title: PRODUCTION AGENT L1

City: Manjakkudi

State/Province: Tamil Nadu

Posting Start Date: 6/11/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

͏

Support process by managing transactions as per required quality standards
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLAÃ¢ÂÂs defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements

͏

Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customersÃ¢ÂÂ and clientsÃ¢ÂÂ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

͏

Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks

͏

Deliver

Performance Parameter

Measure

Process

No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback

Self- Management

Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Mandatory Skills: Invoice to Pay(Transactional Accounting) .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Apply Now

Refine Your Search

PRODUCTION AGENT L1

Trainee - Associate Technical Support Engineer

ENGINEER TECHNICAL SUPPORT - L1

Network Operations Associate ll

Contact Centre L1 Engineer

Technical Support Specialist ( L1 level)

Frontend (AI Native Engineer)

MS Engineer (L1)

Devops Technical Lead

MS Engineer (L1)

Enterprise Applications & Transformation Manager

Senior Commercial Executive

EDR Analyst - L1

L2 CRM Agent

Manager, Customer Support

Director PCS Cloud Operations SRE

Underwriter

Infra Tech Support Practitioner

Security Engineer (L1)

Security Engineer (L1)

I want to receive the latest job alerts for agent l1

Explore jobs in more locations

Job Description

͏

͏

͏

͏

Jobseeker tools

Employer Tools

Browse

Stay Connected