Coworking operations and sales executive Jobs

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Coworking Operations and Sales Executive

ZOSPACE
Sainik Farm, Delhi, Delhi

Quick apply

Job details

Full-time
₹2,00,000 - ₹5,00,000 a year

Benefits

Food provided

Qualifications

Hospitality
Sales support
Microsoft Excel
Sales
Sales
IVR
Bachelor's degree
HVAC
HVAC design
Front desk
Communication skills

Full job description

Position: Coworking Operations and Sales Executive

Company: ZO Space Private Limited

Location: Head Office: New Delhi

Type: Full-Time (with local travel for vendor/site coordination)

Experience Required: 2–5 Years (Coworking Spaces, Business Center, Sales, Facility Operations, or Community Management Preferred)

About the Role

The Coworking Operations and Sales Executive will be responsible for managing daily coworking center operations while actively handling sales leads and client visits. The role involves converting inquiries from walk-ins, IVR, and aggregator platforms, coordinating facility operations, and ensuring a smooth experience for members. This is a hands-on role requiring ownership of sales follow-ups, basic facility management, vendor coordination, and member support to maintain service quality and drive occupancy.

Key Responsibilities

Client & Member Handling

Handle member onboarding, inductions, renewals, and daily coordination
Act as the single point of contact for member queries and issues
Manage complaints, service tickets, and follow-ups to ensure timely resolution
Maintain a professional front desk and visitor experience

Sales Support & Revenue Enablement

Handle walk-in enquiries and support site visits and client tours
Ensure the center is show-ready for prospects at all times
Support meeting room bookings, day passes, and add-on services
Assist in basic billing coordination and payment follow-ups

Facility Operations & Vendor Coordination

Oversee housekeeping, security, internet, HVAC, power backup, and pantry services
Coordinate with vendors and ensure services are delivered as per schedule
Conduct daily checks to ensure cleanliness, safety, and smooth operations
Report issues and follow up until closure

Community & Engagement

Support small community activities and member engagement initiatives
Encourage usage of meeting rooms, events, and additional services

Safety, Compliance & SOPs

Follow and enforce center SOPs related to safety, access, and visitors
Maintain basic records for assets, inventory, and service logs
Report incidents and ensure compliance with internal guidelines

Reporting & Coordination

Update leads, tickets, occupancy, and daily activities on CRM/trackers
Share basic daily and weekly reports with the central team
Coordinate with sales, accounts, and operations teams for smooth functioning

Important Note: This is a hands-on, on-site role involving sales follow-ups, facility coordination, and member handling. Candidates seeking desk-only, pure sales, or purely administrative roles should not apply.

Candidate Profile

Must-Have Qualifications & Skills

Graduate in Hospitality/Business/Facility/Operations.
2–5 years of experience in sales, coworking/business centers, facility ops, or community management.
Strong stakeholder management with vendors, members, and internal teams.
Working knowledge of building services (HVAC, DG, Fire, Networking basics).
Excellent communication, conflict resolution, and service orientation.
Proficiency with CRM tools, Google Sheets/Excel, and ticketing systems.
Willingness to work from the center and travel within Delhi NCR as needed.

Performance Expectations & KPIs

Targets

90%+ member satisfaction/NPS; ticket FTR within SLA (e.g., 24 hrs for L1 issues).
99% uptime for critical utilities (HVAC, power, internet).
Meeting room/utilization and add-on revenue growth (month-on-month).
Zero critical non-compliances in monthly audits; timely closure of snags.
Support occupancy goals with show-ready floors and prompt sales coordination.

Growth Potential

Progression to Senior Center Manager or Cluster Manager based on performance.
Opportunity to lead multi-site operations and enterprise client centers.
Exposure to design-build handovers, launches, and process improvement projects.

What We Offer

Competitive fixed monthly salary.
Performance incentives and on-duty meal/travel allowance for official tasks.
Transparent, growth-oriented culture with SOPs and training support.
Hands-on learning across member success, facility ops, and community building.

About ZO Space

ZO Space is a growing coworking and managed office provider that also collaborates on design-and-build solutions. We partner with property owners, developers, coworking operators, and corporates to design, fit out, and deliver functional workspaces. Our focus is on practical design, transparent processes, and timely execution to help clients lease and occupy spaces faster and better.

To Apply: Email your CV to mailto:[email protected] with the subject line: Application – Coworking Operations and Sales Executive

Quick apply

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