IT Support Manager
Invokhr —Ahmedabad, Gujarat
- Microsoft Access
- Computer Science
- Microsoft Office
Quick apply
Manager - IT Infrastructure
HKRP Innovations Limited —Ahmedabad, Gujarat
- ₹50,000 - ₹65,000 a month
- Full-time
- Computer networking
- Linux
- In-person
Quick apply
9d
IT Head (SAP)
Hi-tech Applicator —Vatva, Ahmedabad, Gujarat
- ₹50,000 - ₹1,00,000 a month
- Full-time
- Software troubleshooting
- Windows
- Project management
- Cell phone reimbursement
Quick apply
4d
Information Technology Assistant Manager
Radisson Hotel Group —Ahmedabad, Gujarat
- Full-time
- Software troubleshooting
- Computer networking
- Leadership
Quick apply
IT Technical Project Manager
Kretoss Technology —Bodakdev, Ahmedabad, Gujarat
- From ₹40,000 a month
- Full-time
- Azure
- AWS
- Project management
Quick apply
3d
Associate Technical Project Manager
AIMDek Technologies Pvt. Ltd —Ahmedabad, Gujarat
- ₹6,00,000 - ₹12,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Analysis skills
- Flexible schedule
Quick apply
11d
IT Manager
PlusWealth Capital Management —Gandhinagar, Gujarat
- Full-time
- Computer Science
- Software troubleshooting
- Project management
Manager - SAP-MM
KPMG —Ahmedabad, Gujarat
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
Technical Support Analyst
Astics Techlabs Pvt. Ltd. —Ahmedabad, Gujarat
- ₹20,000 - ₹40,000 a month
- Weekend availability
- Hospitality
- Microsoft Access
- Software troubleshooting
- Work from home
Quick apply
Housing | IT Executive
ZURU —Ahmedabad, Gujarat
- Full-time
- Azure
- Microsoft Outlook
- Computer Science
- Health insurance
Quick apply
IT/Desktop Support Engineer
NetCom Learning —Ahmedabad, Gujarat
- Full-time
- Microsoft Outlook
- Computer Science
- Software troubleshooting
Quick apply
Delivery Manager | Human Capital - Organization Transformation | PMO
Deloitte —Ahmedabad, Gujarat
- Microsoft Powerpoint
- Microsoft Excel
- PMP
Desktop Support Engineer
Gitakshmi Technologies —Ahmedabad, Gujarat
- Full-time
- Azure
- Computer Science
- Software troubleshooting
- Food provided
Housing | IT Executive
ZURU Tech —Ahmedabad, Gujarat
- Full-time
- Azure
- Microsoft Outlook
- Computer Science
- Health insurance
Technical Project Manager
Acquaint Softtech —Ahmedabad, Gujarat
- Analysis skills
- Project management
- Mentoring
- Paid time off
- Flexible schedule
Manager | D365 F&O - Functional SCM | Ahmedabad | Emerging ERP Solutions
Deloitte —Ahmedabad, Gujarat
- ERP systems
- Finance
- Bachelor's degree
9d
Technical Project Manager
Webs Optimization Software Solution —Ahmedabad, Gujarat
- ₹5,52,559.30 - ₹12,00,000.00 a year
- Full-time
- Azure
- Computer Science
- PMP
- Health insurance
- Work from home
Quick apply
Project Manager - ELV/IBMS - Ahmedabad
Cyber Info Electronic Security System Pvt Ltd —Ahmedabad, Gujarat
- ₹40,000 - ₹70,000 a month
- Full-time
- Software troubleshooting
- Project management
- Software development
Quick apply
12d
Project Manager
CMARIX InfoTech —Memnagar, Ahmedabad, Gujarat
- Project management
- Agile
- Communication skills
Associate Project Manager
BRILWORKS TECHNOLOGY PRIVATE LIMITED —Ahmedabad, Gujarat
- Monday to Friday
- English
- Project management
- Software development
Quick apply

I want to receive the latest job alerts for it support manager in ahmedabad gujarat

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it support manager jobs near ahmedabad gujarat

Project Manager jobs in Ahmedabad, Gujarat

IT Executive jobs in Ahmedabad, Gujarat

Delivery Manager jobs in Ahmedabad, Gujarat

Associate Project Manager jobs in Ahmedabad, Gujarat

Desktop Support Technician jobs in Ahmedabad, Gujarat

IT Infrastructure Manager jobs in Ahmedabad, Gujarat

IT Support Manager jobs in Ahmedabad, Gujarat

It Project Manager jobs in Technopark, Thiruvananthapuram, Kerala

It Project Manager jobs in Hyderabad, Telangana

Project Coordinator jobs in Bengaluru, Karnataka

Social Media Manager jobs in Kolkata, West Bengal

It Project Manager jobs in Greater Noida, Uttar Pradesh

It Project Manager jobs in Coimbatore, Tamil Nadu

Export Manager jobs in Ahmedabad, Gujarat

Social Media Manager jobs in Bengaluru, Karnataka

Fleet Manager jobs in Chennai, Tamil Nadu

Project Manager jobs in Cuttack, Orissa

Relationship Manager jobs in Mumbai, Maharashtra

Project Manager jobs in Barasat, West Bengal

Associate Product Manager jobs in Bengaluru, Karnataka

IT Support Manager

Invokhr
Ahmedabad, Gujarat

Quick apply

Job details

Qualifications

ITIL Certification
Microsoft Access
Computer Science
Vendor management
LAN
Disaster recovery
Microsoft Office
Bachelor's degree
ITIL
IT support
SharePoint
Network engineering
AI
Leadership
Active Directory

Full job description

Key Responsibilities

Own end-to-end IT operations for the GCC, ensuring uptime, security, and service quality across desktops, servers, network, and core applications including Active Directory, Microsoft 365.

Administer and govern Active Directory and Microsoft 365 user lifecycle, access provisioning, license allocation, and email/data security while coordinating with functional teams on support issues.

Maintain fundamental oversight of network infrastructure - switches, routers, Wi-Fi, internet/ISP links and connectivity across GCC locations and act as the escalation point for connectivity and infrastructure issues.

Design and enforce backup and disaster recovery practices, including backup scheduling, restore testing, and recovery time/point objectives, to protect business-critical data.

Manage IT vendors and service providers negotiating SLAs, tracking performance, and resolving escalations to ensure the GCC gets reliable, cost-effective external support.

Maintain a single source of truth for IT asset and inventory management, covering procurement, allocation, tracking, and retirement of hardware and software across business units.

Run IT support operations on ITIL-aligned principles - incident, problem, change, and request management using ITSM and monitoring tools, and continuously improve processes as ticket volume and complexity grow.

Act as the primary stakeholder interface for IT support across business teams, translating business needs into IT priorities and keeping leadership informed through exception-based reporting.

Build, mentor, and manage the GCC's IT support team, setting clear ownership, escalation paths, and performance standards as the team scales.

Key Skills at a Glance

Technical Skills

Operational & Leadership Skills

Active Directory administration & identity/access management

Stakeholder management across business units & legal entities

Microsoft 365 / Office 365 administration (Exchange, Teams, SharePoint)

Vendor management SLAs, contracts, performance reviews

Networking fundamentals LAN/WAN, switches, routers, Wi-Fi, firewalls, internet/ISP links

IT asset & inventory management (procurement to retirement lifecycle)

Backup & disaster recovery backup tools, RPO/RTO planning, DR drills

ITIL-aligned service management incident, problem, change, request

Working knowledge of AI-enabled IT tools Copilot, AI-assisted ITSM, chat-based triage

Multi-tool fluency ITSM/ticketing, RMM, MDM, monitoring dashboards

People leadership team management, escalation ownership, mentoring

Required Qualifications

8-10 years of progressive experience in IT support / IT operations, including at least 23 years in a managerial or team-lead capacity.

Prior experience supporting a GCC, shared services centre, or captive/MNC environment is strongly preferred this role requires someone who understands multi-business-unit IT operations from day one.

Hands-on experience with Active Directory, Microsoft 365 / Office 365 administration,

Solid fundamental understanding of networking switches, routers, LAN/WAN, Wi-Fi, and internet connectivity sufficient to triage and escalate effectively, even without a dedicated network engineering background.

Working knowledge of backup and disaster recovery tools and practices.

Demonstrated experience in vendor management, stakeholder management, and IT asset/inventory management.

Comfort working across multiple ITSM, monitoring, and productivity tools simultaneously; fundamental understanding of ITIL practices.

Bachelor's degree in IT, Computer Science, or a related field, or equivalent practical experience.

Preferred Qualifications

ITIL Foundation (v4) certification.

Microsoft certifications

Exposure to AI-powered IT support tools

Experience operating across multiple legal entities or business units within a conglomerate structure.

About You

You're someone who treats IT operations as a discipline, not a series of fires to put out. You bring structure to ambiguity comfortable building processes from scratch in a GCC that's still taking shape, while never losing sight of the end user's experience. You manage vendors and stakeholders with equal confidence: firm on SLAs, clear in escalation, and easy to work with across business teams that don't always speak the same technical language. You stay current curious about how AI and automation can take routine support work off your team's plate but you don't chase tools for their own sake; everything you adopt has to make the operation more reliable, not more complicated.

What We Offer

A high-visibility seat in the build-out of a new GCC, with direct exposure to the CIO and senior leadership across the Group. The scope to shape IT support processes, tooling, and team structure from an early stage, with a clear path to grow into broader IT operations leadership as the GCC scales.

Quick apply

Refine Your Search

it support manager jobs in ahmedabad gujarat

IT Support Manager

Manager - IT Infrastructure

IT Head (SAP)

Information Technology Assistant Manager

IT Technical Project Manager

Associate Technical Project Manager

IT Manager

Manager - SAP-MM

Technical Support Analyst

Housing | IT Executive

IT/Desktop Support Engineer

Delivery Manager | Human Capital - Organization Transformation | PMO

Desktop Support Engineer

Housing | IT Executive

Technical Project Manager

Manager | D365 F&O - Functional SCM | Ahmedabad | Emerging ERP Solutions

Technical Project Manager

Project Manager - ELV/IBMS - Ahmedabad

Project Manager

Associate Project Manager

I want to receive the latest job alerts for it support manager in ahmedabad gujarat

Explore jobs in more locations

Key Responsibilities

Key Skills at a Glance

Required Qualifications

Preferred Qualifications

About You

What We Offer

Jobseeker tools

Employer Tools

Browse

Stay Connected