Assam Front office assistant Jobs – 2 Open Jobs Today

Hotel Assistant Manager
Hotel Apollo Grand —Guwahati, Assam
- ₹15,000 - ₹20,000 a month
- Full-time
- Hospitality
- English
- Supervising experience
Quick apply
12d
Executive Assistant to Chairman & Managing Director
Hayat Hospital Private Limited —Guwahati, Assam
- From ₹20,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply

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Hotel Assistant Manager

Hotel Apollo Grand
Guwahati, Assam

Quick apply

Job details

Full-time
₹15,000 - ₹20,000 a month
12 days ago

Qualifications

Hospitality
English
Cost control
Supervising experience
Bachelor's degree
Team management
Hospitality Management
Business Administration
Communication skills
Hotel experience
Hotel management

Full job description

ASSISTANT MANAGER – JOB DESCRIPTION

Position: Assistant Manager
Reports To: Managing Director / General Manager
Location: Hotel Apollo Grand, Guwahati

Job Summary

The Assistant Manager is responsible for ensuring the smooth day-to-day operations of the hotel, banquet facilities, Krib, and Café Rodeo. The role involves supervising departmental heads, maintaining service standards, monitoring staff performance, handling guest concerns, and ensuring operational efficiency across all revenue-generating departments.

Key Responsibilities

Operations Management
Oversee daily hotel operations including Front Office, Housekeeping, Food & Beverage, Kitchen, Banquets, Krib, and Café Rodeo.
Ensure all departments follow established SOPs.
Conduct daily operational briefings with department supervisors.
Monitor cleanliness, maintenance, guest service, and staff grooming standards.
Guest Experience & Service
Ensure exceptional guest satisfaction at all touchpoints.
Handle escalated guest complaints and resolve issues promptly.
Monitor guest feedback, online reviews, and service recovery actions.
Build relationships with repeat guests and VIP customers.
Team Management
Supervise department heads and shift supervisors.
Monitor staff attendance, punctuality, discipline, and performance.
Assist in recruitment, onboarding, and training.
Conduct regular performance reviews and coaching sessions.
Revenue & Sales Support
Track occupancy, banquet bookings, restaurant sales, and event revenues.
Support the sales team in achieving monthly targets.
Upsell rooms, banquet packages, food & beverage offerings, and memberships.
Assist in developing promotional campaigns and offers.
Financial Control
Monitor departmental expenses.
Reduce wastage and improve operational efficiency.
Verify daily sales reports and cash reconciliation.
Ensure proper inventory control procedures are followed.
Banquet & Event Management
Coordinate with banquet clients before and during events.
Ensure smooth execution of weddings, corporate meetings, and social functions.
Resolve operational challenges during events.
Compliance & Safety
Ensure compliance with hotel policies and legal requirements.
Monitor fire safety, hygiene, food safety, and security procedures.
Conduct regular inspections of all operational areas.
Reporting
Submit daily operational reports to management.
Track departmental KPIs and prepare weekly performance summaries.
Highlight operational challenges and recommend solutions.

Authority & Decision-Making

Can Approve:

Staff scheduling and shift allocation.
Routine guest compensation within approved limits.
Minor operational purchases.
Day-to-day service recovery actions.

Must Escalate:

Major financial decisions.
Hiring and termination recommendations.
Capital expenditure requests.
Serious guest incidents and legal matters.

Key Performance Indicators (KPIs)

Guest Satisfaction Score
Online Review Ratings
Occupancy & Revenue Targets
Banquet Revenue Achievement
Café & Restaurant Sales
Staff Retention Rate
SOP Compliance Score
Complaint Resolution Time
Cost Control & Wastage Reduction

Required Skills

Strong leadership and team management.
Excellent communication and problem-solving abilities.
Knowledge of hotel operations and hospitality standards.
Ability to work under pressure and manage multiple departments.
Strong understanding of sales, guest service, and financial controls.

Preferred Qualification

Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or related field.
3–7 years of hospitality experience with at least 2 years in a supervisory or managerial role.

Pay: ₹15,000.00 - ₹20,000.00 per month

Experience:

Hotel management: 1 year (Required)

Language:

English (Required)

Work Location: In person

Quick apply

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