JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Hospitality and Workplace Experience Manager - Mumbai
Key ResponsibilitiesGuest & Visitor Management
Own front-of-house experience including reception, lobby, and guest areas
Manage visitor access system (Envoy) and resolve journey bottlenecks
Deliver personalized hospitality for employees, candidates, VVIPs, and industry partners
Maintain security protocols for visitor registration, passes, and escorts
Employee Experience
Serve as approachable point of contact for employee support and requests
Oversee new hire welcome kits and onboarding support
Coordinate visiting employee logistics (access, hot desks, arrivals)
Handle shipping, receiving, mail, and deliveries efficiently
Events & Shoots
Execute internal events: coordinate logistics, vendors, setup, and catering
Ensure event spaces are properly prepared per brief
Support employee events (Snack Attacks, Social Hours) with innovative ideas
Facilitate smooth artist/crew entry and coordination on shoot days
Provide production support including supplies, printing, and F&B services
Vendor & Standards Management
Manage hospitality vendor relationships and service quality
Conduct regular quality checks across office spaces and amenities
Collaborate with facilities and F&B teams on operations and inventory
Maintain consistent pantry and stationery stock levels
Office Operations
Partner with Workplace and Facilities teams on office maintenance
Flag operational issues proactively
Participate in Emergency Response Team (ERT) drills and workshops
Requirements
Experience: 3+ years in event management, corporate office, co-working space, or premium hospitality
Essential Skills:
Strong operational instincts with proactive problem-solving
Excellent communication: warm, professional, confident across all levels
Genuine people-first mindset with attention to detail
Preferred:
Media, entertainment, or technology environment experience
F&B operations and vendor management familiarity
Hospitality or cinema industry background
Education: Graduate degree (hospitality or related field preferred)
Position DetailsLocation: Mumbai
Schedule: 6 days/week, 9 AM - 6 PM (flexibility required)
Notice Period: Immediate joiners preferred
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
