Bangalore City Bengaluru Karnataka Customer relations Jobs – 818 Open Jobs Today

Customer Relations Officer IND
OSB Group —Bengaluru, Karnataka
- Microsoft Word
- Microsoft Excel
- Communication skills
Quick apply
1d
Executive — Quotations, Customer Relations & Front Office
Shara Circuits Pvt.Ltd —Bengaluru, Karnataka
- ₹4,00,000 - ₹5,00,000 a year
- Email
- ERP systems
- English
- Master's degree
- Health insurance
Quick apply
Vice President - Operations
InfoWryt Solutions LLP —Bangalore City, Bengaluru, Karnataka
- ₹3,00,000 - ₹3,33,000 a month
- Full-time
- Project management
- Travel
- In-person
Quick apply
2d
Social Impact Program Manager, India CSR & Employee Engagement
NetApp —Bengaluru, Karnataka
- Azure
- AWS
- Analysis skills
3d
Analyst - Client Outreach Data
MUFG —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
2d
General Manager - TCT & Employee Relations
Bosch Group —Bengaluru, Karnataka
- Full-time
- MSW
- Master's degree
- Business Administration
Quick apply
Healthcare Support Representative
XO Health Inc. —Bengaluru, Karnataka
- ₹5,00,000 - ₹15,00,000 a year
- Rotational shift
- Remote
- Spanish
- English
- Research
- Health insurance
Quick apply
Customer Support Specialist
Bottomline —Bengaluru, Karnataka
- Night shift
- Hybrid work
- Customer service
- Salesforce
- Bachelor's degree
4d
Credit Onboarding - Analyst (CST)
MUFG —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
2d
HR Country Partner - India - People Operations
Fortive —Bengaluru, Karnataka
- English
- Project management
- Bachelor's degree
Communication BP, LS India & Communications Lead, India
Merck KGaA —Bengaluru, Karnataka
- Marketing
11d
People Partner
Acceldata —Bengaluru, Karnataka
- Full-time
- Oracle
- Human resources
- Health insurance
Public Relations Officer
Air institute of reliazation —Bengaluru, Karnataka
- ₹30,000 - ₹50,000 a month
- Full-time
- Hospitality
- Social media management
- In-person
- Flexible schedule
Quick apply
5d
Communications Specialist, Operations Internal Communications
ASSPL - Karnataka —Bengaluru, Karnataka
- Full-time
- Master's degree
- Bachelor's degree
- Manufacturing
1d
Employee Relations Lead
Booking Holdings —Bengaluru, Karnataka
- Hybrid work
- Writing skills
- English
- Master's degree
15h
Specialist - Workforce Management 4B
Genpact India Pvt. Ltd. —Bengaluru, Karnataka
- Full-time
- Hybrid work
- English
- Finance
- Master's degree
Quick apply
Leader - Workforce Management 1
Genpact India Pvt. Ltd. —Bengaluru, Karnataka
- Full-time
- Hybrid work
- English
- Finance
- Master's degree
Quick apply
2d
Employee Relations Manager, Employee Experience and Relations (EXR)
ASSPL - Karnataka - B56 —Bengaluru, Karnataka
- Full-time
- Master's degree
- Analysis skills
- Project management
Manager, People Business Partner
Saks Global —Bengaluru, Karnataka
- Full-time
- Master's degree
- Bachelor's degree
- Human resources
Senior Communications Specialist
Lytx —Bengaluru, Karnataka
- Full-time
- Writing skills
- English
- Bachelor's degree

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Customer Relations Officer IND

OSB Group -
Bengaluru, Karnataka

Quick apply

Job details

1 day ago

Qualifications

Microsoft Word
Microsoft Excel
Quality assurance
Root cause analysis
Communication skills

Full job description

Handling of all complaints received within the 1st stage of the complaint handing process, across all product lines, investigating and resolving complaints within 3 days following receipt.
Complete the initial acknowledgement of a complaint promptly, systematically and fairly and within set time limits.
Take ownership for managing and resolving all allocated customer queries within agreed authority, ensuring that you have carried out a thorough investigation of the cause of individual complaints by gathering information from relevant departments and reviewing the relevant documentation.
Make recommendations for fair, impartial decisions on whether to uphold a complaint in line with the Bank’s policies and set mandate and calculate redress and compensation in line with regulatory and FOS guidelines.
Provide excellent customer service at all times, ensuring that continuous contact with the Customer to provide updates throughout the investigation, making use of all forms of communication method i.e. calls, letters and emails.
Work with your peers to identify actions to address the cause of complaints and share these with the Root Cause Function.
Following an investigation, provide the department with a critical analysis of their current processes and documentation with a view to reducing future complaints. Where necessary, proactively challenge or provide reasoning to decisions with key stakeholders.
Ensure that the quality of the investigation notes and communication with the Customer is to a high standard and meets the quality assessment standards outlined by the Quality Assurance team.
Maintain detailed and accurate customer related information on all relevant systems and databases
Take responsibility for handling Customer Complaint mailbox activity on a rota basis
Maintain up to date knowledge and adherence of compliance with legal requirements, industry regulations, organisational policies and professional codes
Support in Collation of, and production of reports and summaries of patterns and trends, and offer recommendations to managers to reduce and prevent complaints
Ensure that you fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do.
Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed.

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

Basic level of understanding of the FCA’s regulatory framework for handling customer complaints and Consumer Duty is essential.
Basic knowledge of approaches and principles for customer engagement, their responses, knowledge of investigation methods, root cause analysis and resolution of complaints is vital for this role.
Knowledge of customer vulnerability and how to deal with vulnerable customer is essential
Basic knowledge of ethical standards, including an understanding of the BCOBS, MCOBS and DISP is desirable

Knowledge of Work Smart Complaints system is desirable.

Excellent skills in verbal and written communication, active listening, empathy, time management and prioritisation are essential.
Great investigative, analytical and attention to detail is vital for this role.
Ability to manage multiple complaint caseloads, take ownership and accountability to resolve/escalate complaints within the regulatory time period.
Effective decision making, persuasive and negotiation skill to ensure a fair outcome for the customer keeping consumer duty in mind.
Good IT skills in use of Microsoft Word/Excel/Internet is essential

Great team player with a positive outlook, builds and maintains effective relationships with vital stakeholders and the wider team.

Quick apply

Refine Your Search

customer relations jobs in bangalore city bengaluru karnataka

Customer Relations Officer IND

Executive — Quotations, Customer Relations & Front Office

Vice President - Operations

Social Impact Program Manager, India CSR & Employee Engagement

Analyst - Client Outreach Data

General Manager - TCT & Employee Relations

Healthcare Support Representative

Customer Support Specialist

Credit Onboarding - Analyst (CST)

HR Country Partner - India - People Operations

Communication BP, LS India & Communications Lead, India

People Partner

Public Relations Officer

Communications Specialist, Operations Internal Communications

Employee Relations Lead

Specialist - Workforce Management 4B

Leader - Workforce Management 1

Employee Relations Manager, Employee Experience and Relations (EXR)

Manager, People Business Partner

Senior Communications Specialist

I want to receive the latest job alerts for customer relations in bangalore city bengaluru karnataka

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