Bannerghatta Bengaluru Karnataka Shift leader Jobs – 1053 Open Jobs Today

Service Delivery Leader
Airbus India Private Limited —Bengaluru, Karnataka
- Email
- Management
- Project management
- Bachelor's degree
Marketing Manager
Tap HQ —HSR Layout Sector 2, Bengaluru, Karnataka
- ₹56,408.24 - ₹1,56,675.55 a month
- Full-time
- Finance
- In-person
- Leadership
- Paid sick time
Quick apply
Customer Success Account Manager
Richpanel —Bengaluru, Karnataka
- ₹15,00,000 - ₹25,00,000 a year
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
Quick apply
Production Shift leader
ABB India Limited —Bengaluru, Karnataka
- Online application
- Bachelor's degree
- Manufacturing
- Diploma
Quick apply
Customer Success Manager - Strategic Accounts
Richpanel —Bengaluru, Karnataka
- ₹15,00,000 - ₹25,00,000 a year
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
Quick apply
Senior Associate Manager - Production
Collins Aerospace —Bengaluru, Karnataka
- Full-time
- English
- Bachelor's degree
- Agile
- Health insurance
- Life insurance
10d
Senior Analyst,BI & Reporting
Consilio LLC —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Presentation Specialist - Analyst / Sr Analyst
Information Services Group —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- English
11d
Team Lead – Customer Success & Renewals
Brightchamps —HSR Layout Sector 2, Bengaluru, Karnataka
- Up to ₹6,00,000 a year
- Full-time
- Management
- Salesforce
- English
- Health insurance
- Paid sick time
Quick apply
Technical Customer Support Executive
Diffusely —Bangalore City, Bengaluru, Karnataka
- ₹10,828.18 - ₹40,000.00 a month
- Full-time
- Hybrid work
- English
- 12th Pass
- Analysis skills
- Health insurance
- Paid time off
Quick apply
Sales Associate
Lenskart —Bangalore City, Bengaluru, Karnataka
- Up to ₹33,000 a month
- Full-time
- English
- Bachelor's degree
- Computer skills
- Paid time off
Quick apply
Human Resources Business Partner
Brightchamps —HSR Layout Sector 2, Bengaluru, Karnataka
- From ₹5,00,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Human resources
- Health insurance
Quick apply
Customer support executive
Swastik Stepstones —Bangalore City, Bengaluru, Karnataka
- Up to ₹6,00,000 a year
- Weekend availability
- CRM software
- Customer service
- English
- Paid time off
Quick apply
Manager, Customer First Operations, APJ
Okta —Bengaluru, Karnataka
- Salesforce
- Data analysis skills
- Analysis skills
Renewal Specialist - International Market
Brightchamps —HSR Layout Sector 2, Bengaluru, Karnataka
- ₹4,00,000 - ₹6,50,000 a year
- Overnight shift
- Microsoft Office
- Administrative experience
- In-person
- Health insurance
- Paid sick time
Quick apply
General Manager - Program Management
Zetwerk —Bengaluru, Karnataka
- PMP
- Master's degree
- Project management
14d
Senior Director Customer Support
Copado —Bengaluru, Karnataka
- Full-time
- Azure
- Salesforce
- DevOps
Quick apply
14d
Customer Success Manager - US Accounts
PinnacleU —Bengaluru, Karnataka
- ₹15,00,000 - ₹18,00,000 a year
- Full-time
- English
- Communication skills
Quick apply
Manager - Manufacturing
Weir Group —Bengaluru, Karnataka
- Full-time
- Management
- ERP systems
- English
Presentation Specialist - Analyst
Information Services Group —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- English

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Service Delivery Leader

Airbus India Private Limited -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

SAFe
ITIL Certification
Management
Information security
Project management
Bachelor's degree
ITIL
Software development
Agile
Information management
Product lifecycle management

Full job description

Job Description:

Are you passionate about IT & its application to Engineering & PLM, experienced in Project & People management, software development techniques and convinced by the business added value of the digitalization of Engineering & PLM Domain functions.In the frame of Airbus Digital journey, the objective being to transform the company and to prepare it for the future. This transformation includes new global governance, new ways of working and the implementation of digital business services and platforms managed under Airbus PLM Foundations PSL.

Airbus is looking for an experienced Service Delivery Leader familiar with ITIL processes and KPIs, vendor management within the frame of RUN activities and a broad Knowledge of Information Management, to join the PLM Foundations PSL.

Activities :

Monitoring and coordination the resolution of issues reported from customer to match the defined KPI's
Ensure the escalation of issues and ensure that remote teams are considered within the central IS/IT processes.
Propose improvement and the status of each of them
Implement the related KPIs to be able to monitor and track the resolution of the issues.
Defines the required corrective actions to be led to meet the objectives and drives the associated solutions in collaboration with the different resolution teams.
Monitors, reports and manages the fulfillment of the SLAs.
Manages actions for mitigation in case of non- fulfillment in agreement with the product manager
Manages the maintenance cost allocation together with the business.
Drives and reports on the delivery of IS services according to Service Levels Agreements and cost optimization for infrastructure or applications.
Defines the required corrective actions to be led to meet the objectives and drives the associated operational teams.
Ensures services are delivered in accordance with agreed customer requirements and that they continue to meet or exceed expectations.
Monitors outsourced teams and activities (in conjunction with contract management done in the sourcing teams).

Qualification & Experience:

Engineering graduate/post-graduate with 7+ years of experience in developing, delivering and managing IT solutions.

1-2 years of Service Delivery experience

2-4 years on project management

2-4 years of business process analysis

1-2 years of subcontractor management experience

3-5 years on software/tool development in any technology

Certification in ITIL and Waterfall / Agile/ SAFe project methodologies

Experienced in collaborating with internal and external stakeholders transnationally

Software quality management awareness

Responsibilities:

Hold the full responsibility to drive the service delivery in the right direction to achieve success.

Takes proactive action to ensure stable and secure applications and IT infrastructure to avoid potential service disruptions, attending to capacity planning and to information security.

Define and implement Service Level Agreements (SLAs) to ensure the right level of support execution.

Own and manage service delivery OLA/SLA achievement with high level of customer satisfaction.

Monitor overall performance of services and timelines.

Prepare, maintain and analyze service reports to address any possible delays/issues before it occurs.

Identify KPI's and create the right reporting parameters and mechanism.

Distribute KPI/service reports weekly/monthly to key internal stakeholders and alert any potential issues.

Create, review and maintain Knowledge Articles

Ability to communicate across the team regardless of organizational boundaries to achieve the goal.

Escalate on time and propose mitigation/corrective action if service delivery is not meeting expectations.

Develop, improve and implement processes with stakeholder agreement to ensure effective information flow to speed up the delivery timelines

Ensuring operations teams are aware of changes and are prepared to perform the delivery as agreed

Investigate business concerns about service, timeliness and quality

Manage suppliers regarding recurring activities, Good Receipts, monitor the activities

Shall be willing to work in European Shift Times when needed(upto 10.30 PM IST in Summer and 11.30 PM IST in winter.)

Success Metrics:

Success will be measured in a variety of areas, including but not limited to

Agile mind-set, collaborative way of working, quick reaction in case of operational issues, SLA fulfillment & service availability

Effective Coordination, Successful Collaboration

Customer-first mindset

Assertiveness

Crisis Management

The Service Delivery Lead will be responsible for delivering and managing the service delivery improvement plan, managing risks and issues . Supporting any changes through effective communication and coordination at all levels of the organization.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus India Private Limited

Employment Type:

Permanent

Experience Level:

Professional

Job Family:

Digital <JF-IM-DI>

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected] .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Apply Now

Refine Your Search

shift leader jobs in bannerghatta bengaluru karnataka

Service Delivery Leader

Marketing Manager

Customer Success Account Manager

Production Shift leader

Customer Success Manager - Strategic Accounts

Senior Associate Manager - Production

Senior Analyst,BI & Reporting

Presentation Specialist - Analyst / Sr Analyst

Team Lead – Customer Success & Renewals

Technical Customer Support Executive

Sales Associate

Human Resources Business Partner

Customer support executive

Manager, Customer First Operations, APJ

Renewal Specialist - International Market

General Manager - Program Management

Senior Director Customer Support

Customer Success Manager - US Accounts

Manager - Manufacturing

Presentation Specialist - Analyst

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