Bengaluru Karnataka 20 years it experience Jobs – 798 Open Jobs Today

IT Service Desk Analyst
Persistent —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Windows
- Flexible schedule
13d
IT Support Engineer
KeyData Cyber —Bengaluru, Karnataka
- Full-time
- Azure
- Software troubleshooting
- Windows
Quick apply
Fresher Trainee and Jr Executive Coding Services
CorroHealth Infotech Private Limited —Bengaluru, Karnataka
- From ₹25,000 a month
- Full-time
- Master's degree
- Bachelor's degree
- Communication skills
Quick apply
Customer Support Specialist
MyAdvice —Bengaluru, Karnataka
- ₹8,00,000 - ₹10,00,000 a year
- Full-time
- Remote
- Customer service
- Travel
- Organisational skills
- Health insurance
- Flexible schedule
Quick apply
12d
Software Engineer - E6 - Frontend
Whatfix —Bengaluru, Karnataka
- Salesforce
- Java
- JavaScript
- Work from home
Quick apply
IT Infrastructure Cloud Engineer
Eurofins GSC IT DC —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- English
Quick apply
10d
Python Developer / Backend Developer
Mishipay —Bengaluru, Karnataka
- Azure
- AWS
- Python
- Food provided
Quick apply
Desktop Support Technician L1
GetixHealth India —Bengaluru, Karnataka
- Software troubleshooting
- English
- Windows
Quick apply
Site IT Administrator
ResultsCX —Bengaluru, Karnataka
- Software troubleshooting
- English
- Windows
Python Developer
Persistent —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Software troubleshooting
- SQL
- AWS
- Flexible schedule
14d
QA Test Engineer
Persistent —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Software development
- APIs
- Agile
- Flexible schedule
Global Service Desk
UST —Bengaluru, Karnataka
- Azure
- Computer Science
- Customer service
Quick apply
L2 Systems & Server Engineer
Anovia —Bengaluru, Karnataka
- ₹9,00,000 a year
- Full-time
- Remote
- Azure
- Software troubleshooting
- Windows
- Health insurance
- Paid time off
Software Engineer - AI/ML
Eurofins GSC IT DC —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Computer Science
- Java
- Master's degree
Quick apply
QA – Test Engineer
Persistent —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Software development
- APIs
- Agile
- Flexible schedule
5d
Specialist Software Engineer - Production Support
Société Générale —Bengaluru, Karnataka
- Microsoft Office
- IT
- Communication skills
Desktop Support Service Engineer
Persistent —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Microsoft Access
- Azure
- Microsoft Outlook
- Flexible schedule
IT Simulation Analyst
PHINIA —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- CAD
- Health insurance
Level 3 Systems Engineer – Data Centre
Anovia —Bengaluru, Karnataka
- ₹15,00,000 - ₹18,00,000 a year
- Full-time
- Remote
- Azure
- Software troubleshooting
- Windows
- Health insurance
- Paid time off
11d
Software Engineer - E5 - Frontend Heavy Full Stack
Whatfix —Bengaluru, Karnataka
- Salesforce
- Java
- JavaScript
- Work from home
Quick apply

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IT Service Desk Analyst

Persistent -
Bengaluru, Karnataka

Apply Now

Job details

Full-time
13 days ago

Benefits

Flexible schedule

Qualifications

Desktop support
Software troubleshooting
Customer service
LogMeIn
Windows
Technical support
Microsoft Office
Remote access software
IT support
ServiceNow
Customer support
Communication skills
Active Directory
Help desk

Full job description

Job Description

About Persistent

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.

Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix® Assessment 2026 and Software Product Engineering PEAK Matrix® Assessment 2026.

About Position:

We are looking for an IT Service Desk Analyst – Level 1 to provide first-line technical support for end users across a 14x5 support environment. The role involves troubleshooting hardware, software, and O365-related issues, managing service desk tickets, handling user access requests, and delivering excellent customer service while ensuring timely issue resolution and escalation.

Role: IT Service Desk Analyst – Level 1
Location: Bangalore
Experience: 2 to 5 Years
Job Type: Full-Time Employment

What You'll Do:

Provide Level 1 technical support for hardware, software, laptops, desktops, printers, iPhones, and iPads.
Receive, log, manage, and resolve incidents and service requests via phone, chat, email, and ticketing systems.
Log and track tickets using ServiceNow and other service desk tools.
Troubleshoot issues related to Windows, MacOS, O365, and desktop applications.
Create, modify, and manage user access, permissions, and application rights.
Escalate unresolved incidents to appropriate support teams following defined procedures.
Install packaged software remotely using tools such as LogMeIn and Workspace ONE (WS1).
Manage ticket queues effectively and ensure timely resolution of incidents.
Communicate proactively with users regarding ticket status and follow-up activities.
Achieve first-call resolution targets and meet service level requirements.
Identify recurring issues and contribute to service improvement initiatives.
Maintain technical documentation, knowledge articles, and process updates.
Follow IT security policies, operational controls, and service management procedures.
Collaborate with team members to improve support processes and customer satisfaction.

Expertise You'll Bring:

2+ years of experience in IT Service Desk, Help Desk, or Technical Support.
Strong knowledge of Microsoft Windows 10/11 and Microsoft Office 365.
Experience troubleshooting O365 issues including permissions, calendar sharing, and delegation.
Hands-on experience with Active Directory, user accounts, groups, and access management.
Knowledge of Microsoft Office Suite and desktop support activities.
Experience supporting Apple MacOS, iPhones, and iPads.
Familiarity with ServiceNow or other ITSM/ticketing tools.
Understanding of hardware, software, printer, and basic network troubleshooting.
Strong customer service, communication, and telephone support skills.
Excellent analytical, problem-solving, and organizational abilities.
Ability to work effectively in a fast-paced, team-oriented environment.
Knowledge of security concepts and IT support best practices is an advantage.
Microsoft or Apple technical certifications are desirable.

Benefits:

Competitive salary and benefits package
Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
Opportunity to work with cutting-edge technologies
Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
Annual health check-ups
Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

We support hybrid work and flexible hours to fit diverse lifestyles.
Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let’s unleash your full potential at Persistent - persistent.com/careers

“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”

Open Positions

Customer Support,Unifiled Service Desk USD

Skills Required

BENGALURU

Location

Customer Support,Unifiled Service Desk USD,Other,Microsoft,Technical Support

Desirable Skills

178921

Job Code

Apply Now

Refine Your Search

20 years it experience jobs in bengaluru karnataka

IT Service Desk Analyst

IT Support Engineer

Fresher Trainee and Jr Executive Coding Services

Customer Support Specialist

Software Engineer - E6 - Frontend

IT Infrastructure Cloud Engineer

Python Developer / Backend Developer

Desktop Support Technician L1

Site IT Administrator

Python Developer

QA Test Engineer

Global Service Desk

L2 Systems & Server Engineer

Software Engineer - AI/ML

QA – Test Engineer

Specialist Software Engineer - Production Support

Desktop Support Service Engineer

IT Simulation Analyst

Level 3 Systems Engineer – Data Centre

Software Engineer - E5 - Frontend Heavy Full Stack

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