Bengaluru Karnataka Global escalations specialist Jobs – 267 Open Jobs Today

Customer Service Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Remote
- Microsoft Excel
- Customer service
- Salesforce
Global Customer Care Specialist
SolarEdge —Bengaluru, Karnataka
- Full-time
- Schematics
- Customer service
- English
Quick apply
7d
Cash Application Specialist -Bengaluru,India
Diversified —Bengaluru, Karnataka
- Email
- Microsoft Excel
- ERP systems
- Research
Quick apply
Customer Support Specialist - Global Payroll
Rippling —Bengaluru, Karnataka
- Full-time
- English
- Bachelor's degree
- Human resources
Customer Service Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Remote
- Microsoft Excel
- Customer service
- Salesforce
Sourcing Specialist
Machinemaze integrtion Services Pvt Ltd —Indiranagar, Bengaluru, Karnataka
- From ₹8,00,000 a month
- Full-time
- CRM software
- Microsoft Excel
- ERP systems
- Health insurance
- Life insurance
Quick apply
Customer Service Senior Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Remote
- Microsoft Excel
- Customer service
- Salesforce
Global Category Procurement Operations Specialist
3M —Bengaluru, Karnataka
- Full-time
- Customer service
- ERP systems
- Bachelor's degree
ITSM / Major Incident & Operations Specialist
Mercedes-Benz Group AG —Bengaluru, Karnataka
- Analysis skills
- Communication skills
CUSTOMER SERVICE SPECIALIST II
TE Connectivity —Bengaluru, Karnataka
- Spanish
- Customer service
- English
6d
Catalog Specialist II, Global Catalog Operations
ADCI - Karnataka - A66 —Bengaluru, Karnataka
- Full-time
- English
- SQL
- Communication skills
Risk and Compliance Specialist
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexible schedule
Multi-lingual ES - Spanish, Global Security Operations Center
ADCI - Karnataka - A66 —Bengaluru, Karnataka
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Spanish
- Flexible schedule
13h
Lead, Recruiting Specialist (Shift timings 3 PM to 12 AM)
Palo Alto Networks —Bengaluru, Karnataka
- Full-time
- Analysis skills
- Recruiting
- Leadership
7d
Commercial Contract Management Specialist
Vodafone —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
7d
IS Consumer Care Specialist
ABB Business Services Private Limited —Bengaluru, Karnataka
- Online application
- English
- Microsoft Office
- Analysis skills
Quick apply
7d
Multi-lingual ES - Hindi, Global Security Operations Center
ADCI - Karnataka - A66 —Bengaluru, Karnataka
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Flexible schedule
13h
Contract Specialist
Accenture —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
- Travel
Platform Support Specialist
ZeroFox —Bengaluru, Karnataka
- Overnight shift
- Spanish
- Customer service
- Salesforce
- Paid time off
Quick apply
Global Business Support Coordinator
Computacenter —Bengaluru, Karnataka
- Management
- Customer service
- Administrative experience
6d

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Customer Service Associate

Accenture -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Microsoft Excel
Customer service
Salesforce
English
Bachelor's degree
Typing
Communication skills

Full job description

Skill required: Retirement Solutions - Customer Relationship Management (CRM)
Designation: Customer Service Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Client Relationship Management team is responsible for ensuring institutional client satisfaction across markets by managing specific daily administrative, operational and record keeping functions of institutional clients through tactical day-to-day support for client service and business development. You would be part of Retirement services team, Experience in the US retirement industry specifically 401k , 403B, Moneyout, Lumpsum, Defined contribution, Client Service Management, Plan document, Plan Implementation
What are we looking for? Must have/ minimum requirement. · US Retirement Services domain – Defined Contributions and Defined Benefits · Experience in US Monetary Process (Contributions, Distributions, Refunds, Forfeitures, Loans, Adjustments etc.) · Knowledge and understanding of corporate/group retirement plans (403(b), 401(k) and 457 plans) including: retirement plan design, investment monitoring, plan administration, compliance testing and enhanced understanding of retirement plan rules & regulations. · US Retirement Middle Office / Plan Level documentation knowledge preferred in addition to experience in participant services. · Knowledge of handling Participant Census data. · Review and updates plan configuration fields. · Good Attention to detail with research and timely resolution ability. · Ability to work in centers of excellence model. · Excellent written communication skills · ASPPA Certified (Preferred) · CRPS (Preferred) · Excellent verbal and written communication skills; voice support experience required Work Experience · 1+ Years Preferred Roles & Responsibilities: · Assist Client Facing personnel on middle office and back-office activities. · Support Plan Sponsors and Administrators on plan level activities that include but are not limited to Money In, Money Out, reporting & Recordkeeping system updates, involuntary distributions and lost earnings calculations, QDRO, Data Correction, NIGO Processing · Support clients on research and resolution of issues related to benefit services like Eligibility Services, Online Salary Deferral & Enrollments, Auto Services, Vesting calculations. · Support Plan Management activities like Plan Document Services, Plan reporting & audit, Adjustments and remediations, Participant escalations, plan focus support. · Assist clients in correction of any plan / participant level data issues. · Co-ordinate between client facing and operations teams to resolve client issues/escalations. Skillset: · Graduate (mandatory), preferably from commerce background · Experience in the US retirement industry. · Flexible to work in US Shifts (Across time zones based on business requirement) is a must. · Good verbal & written communication skills in English · Good typing skill and attention to detail. · Good working knowledge of MS Excel
Roles and Responsibilities: •• Services clients, drives best practices, and improves client outcomes through excellent customer service and operational excellence. • Respond to client service needs and own end to end identified tasks through a centralized service model. • Provides operational and administrative support including but not limited to online remittance support, file exchange, involuntary distributions, lost earnings calculations, plan document and plan design support, plan remediations, • Builds institutional knowledge and relationships while enhancing functional understanding of recordkeeping services and products. • Submits and tracks service request work items appropriately in partnership with business partners. • Subject Matter Expertise: Guide team members on domain / process aspects. • Perform Root cause analysis on errors/ service issues. • Lead process improvement initiatives and ensure SLA adherence. • Manage team performance and engagement during critical situations. • Maintain strong client relationships and manage daily servicing of group retirement plans. • Maintain compliance calendars and ensure timely execution of annual tasks. • Proactively address client and participant inquiries and service requests. • Conduct plan review meetings with boards, committees, and executives. • Manage pre/post meeting tasks: reports, reviews, amendments, fund changes, and documentation. • Coordinate audit support, Form 5500 filings, and compliance testing with home office. • Support client retention and growth within assigned book of business. • Identify opportunities for service model enhancements and contribution increases. • Collaborate with regional teams to deliver client services effectively. • Partner with Plan Sponsors and Specialists to design participant education campaigns. • Maintain Salesforce records: contact data, plan info, and client tasks.

Any Graduation

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global escalations specialist jobs in bengaluru karnataka

Customer Service Associate

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