Bengaluru Karnataka Help desk analyst Jobs – 83 Open Jobs Today

Service Desk Analyst in Bangalore, India
Sourceo —Bengaluru, Karnataka
- Online application
- Microsoft Outlook
- Windows
- Microsoft Office
1d
Problem Management Analyst
CGI —Bengaluru, Karnataka
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Quick apply
1d
Junior Service Desk Analyst
Endava —Bengaluru, Karnataka
- Full-time
- Remote
- Software troubleshooting
- English
- Analysis skills
- Work from home
1d
Service Desk Analyst
Systal Technology Solutions —Bengaluru, Karnataka
- Full-time
- Windows
- In-person
- Communication skills
Incident, Problem and Change Management (IPC) Analyst
CGI —Bengaluru, Karnataka
- Full-time
- Analysis skills
- Communication skills
Quick apply
4d
Service Desk Analyst
Schneider Electric —Bengaluru, Karnataka
- Online application
- Microsoft Outlook
- English
- Windows
IT Service Desk Analyst
Persistent —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Windows
- Flexible schedule
Service Desk Analyst
Endava —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- English
- Analysis skills
1d
Deal Desk Analyst
HubSpot —Bengaluru, Karnataka
- Sales
- Analysis skills
- Continuous improvement
Quick apply
Analyst III Infrastructure services
DXC Technology —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- English
- 12th Pass
Data Analyst 2
JLL —Bengaluru, Karnataka
- Azure
- SQL
- AWS
- Health insurance
Managed Review Operations Analyst - AP
Lighthouse Document Technologies Inc —Bengaluru, Karnataka
- Weekend availability
- Microsoft Excel
- Data analysis skills
- Microsoft Office
Quick apply
11d
Analyst
Eurofins GSC IT DC —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Computer Science
- B.Sc
- Engineering
- Commuter assistance
Quick apply
Helpdesk Analyst - ITIL
NTT Ltd —Bengaluru, Karnataka
- Rotational shift
- Software troubleshooting
- Writing skills
- Windows
Sr Analyst
HCLTech —Bengaluru, Karnataka
- Rotational shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Technical Analyst AP
Lighthouse Document Technologies Inc —Bengaluru, Karnataka
- Weekend availability
- Computer Science
- Inventory management
- Customer service
Quick apply
Service Desk Technician
Systal Technology Solutions —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- Windows
- Bachelor's degree
Technical Support Senior Analyst
The Cigna Group —Bengaluru, Karnataka
- Full-time
- Computer science
- Microsoft Excel
- Software troubleshooting
Associate Provisioning Analyst
LogicMonitor —Bengaluru, Karnataka
- CRM software
- Computer science
- Salesforce
4d
Global Banking & Markets Operations - Private Lending Operations - Analyst-Bengaluru
Goldman Sachs —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
14d

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Service Desk Analyst in Bangalore, India

Sourceo
Bengaluru, Karnataka

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Job details

Full-time
1 day ago

Qualifications

Live chat
ITIL Certification
Microsoft Outlook
iOS
Windows
Microsoft Office
Analysis skills
ServiceNow
Customer support
Communication skills
Active Directory
Negotiation
VPN

Full job description

Job Description

The Service Desk Analyst provides support for basic incident resolution and requests reported by APAC Schneider Employees. Responsibilities include initial assessment, research, and resolution of basic incidents and requests regarding use of applications, software and infrastructure components. The Service Desk Analyst would be responsible for collecting information through a customer conversation, probing, accessing support tools, and additional support teams if needed. Problems beyond the scope of their ability or responsibility are resolved by engaging other support teams in a timely manner.

Responsibilities:

1) Addresses and resolves basic incidents and requests; logs all incidents and requests; engages

other service desks or appropriate support teams to resolve incidents that are beyond the scope of

their ability or responsibility.

2) Uses the appropriate CTI categories for logging incidents and requests.

3) Creates a positive customer support experience and builds strong relationships through deep

problem understanding, ensuring timely resolution or escalation, communicating promptly on

progress, and handling customers with a professional attitude.

4) Ensures the end-to-end customer experience and acts as a single point-of-contact for the

customer.

5) Analyzes and resolves incidents and requests regarding use of application, software or hardware.

Logs and tracks incidents/requests from identification through resolution. Follows up with other

support teams involved in resolution to ensure incidents are resolved, requests are filled, and the

customer communication is complete. Documents resolutions and updates self-help knowledgebase.

6) Gains knowledge on applications, processes, and support to increase ability to resolve requests on

first contact.

7) Provides after hours and on-call support as needed.

8) Adheres to and supports ITIL standards and procedures.

9) Adheres to Companies Code of Conduct and Mission and Value statements.

10) Flexible to perform other adhoc duties/shifts assigned as per operational requirement.

KNOWLEDGE, SKILLS & ABILITIES (Required):

Demonstrates and desire to learn processes, application, and technology.

Demonstrates good customer handling skills and techniques.

Good communication and negotiation skills.

Strong analytical and problem-solving skills.

Preferred:

Competency in MS Office O365 Suite.

ITIL Foundation certification (not Mandatory)

Prior experience in supporting customers in Technical Service Desk environment.

Prior experience voice, chat & email support.

Proficiency in using support software tools –Outlook,O365, Active Directory, VPN, Service Now,

Windows 8/10 and above, iOS & Android devices.

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our [Career Page](https://www.se.com/careers).

Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

_Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do._

_At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter [here](https://www.se.com/ww/en/download/document/SchneiderElectric\_TrustCharter/?ssr=true)_

_Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct._

Apply Now

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help desk analyst jobs in bengaluru karnataka

Service Desk Analyst in Bangalore, India

Problem Management Analyst

Junior Service Desk Analyst

Service Desk Analyst

Incident, Problem and Change Management (IPC) Analyst

Service Desk Analyst

IT Service Desk Analyst

Service Desk Analyst

Deal Desk Analyst

Analyst III Infrastructure services

Data Analyst 2

Managed Review Operations Analyst - AP

Analyst

Helpdesk Analyst - ITIL

Sr Analyst

Technical Analyst AP

Service Desk Technician

Technical Support Senior Analyst

Associate Provisioning Analyst

Global Banking & Markets Operations - Private Lending Operations - Analyst-Bengaluru

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