Bengaluru Karnataka Program facilitator Jobs – 94 Open Jobs Today

Trainer (L&D Specialist)
Ghostpunch Games —Bengaluru, Karnataka
- Full-time
- Microsoft Office
- Project management
- SharePoint
Learning Facilitator - SEA
Hitachi Rail —Bengaluru, Karnataka
- Full-time
- English
- Master's degree
- Bachelor's degree
2d
Coordinator, Talent & Growth - 12 Months Contract
The Walt Disney Company (APAC) —Bengaluru, Karnataka
- Administrative experience
- Human resources
- Training & development
Learning & Development Specialist II
Sabre —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
- Human resources
- SharePoint
Learning Solutions Specialist
Siemens —Bengaluru, Karnataka
- Full-time
- English
- Accounting
- Agile
2d
Global Program Manager, Early Careers In Talent Development
Aptiv plc —Bengaluru, Karnataka
- Project management
- Bachelor's degree
- Continuous improvement
- Health insurance
Associate/ Sr. Associate – Corporate Volunteering
Bhumi —Bengaluru, Karnataka
- ₹3,50,000 - ₹5,00,000 a year
- Full-time
- Microsoft Office
- Bachelor's degree
- Travel
Learning Facilitator - SEA
Hitachi —Bengaluru, Karnataka
- Full-time
- English
- Master's degree
- Bachelor's degree
2d
Learning Operations Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Management
- English
- Project management
Learning Operations Specialist
Accenture —Bengaluru, Karnataka
- Full-time
- Management
- English
- Project management
Manager – Learning & People Development
Quest Global —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Quick apply
Instructional Designer (Learning & Development)
Ghostpunch Games —Bengaluru, Karnataka
- Full-time
- Microsoft Office
- Project management
- Organisational skills
5d
Senior Analyst - Training Facilitator
Gallagher —Amruthahalli, Bengaluru, Karnataka
- Hybrid work
- Bachelor's degree
- Training & development
- Phone etiquette
8h
Operations Program Manager - Product Operations
Apple —Bengaluru, Karnataka
- Up to 50% travel
- Master's degree
- Bachelor's degree
Learning & Development Lead
Ghostpunch Games —Bengaluru, Karnataka
- Full-time
- Remote
- Management
- Microsoft Office
- SharePoint
6d
Brand & Digital Communications Manager - Parag Initiative
Kalike- TATA TRUST —Vijayanagar, Bengaluru, Karnataka
- ₹60,000 - ₹80,000 a month
- Part-time
- Writing skills
- English
- Master's degree
- Health insurance
- Cell phone reimbursement
Quick apply
Admission Counsellor
Apna —Bengaluru, Karnataka
- ₹3,00,000 - ₹5,20,000 a year
- Full-time
- English
- Microsoft Office
- Master's degree
Quick apply
Associate Coordinator, The Foundation School - GUNJUR
The Foundation School - GUNJUR/VARTHUR —Varthur, Bengaluru, Karnataka
- From ₹35,000 a month
- Full-time
- Master's degree
- 12th Pass
- Bachelor's degree
Quick apply
1d
HR Associate
Delta Capita —Bengaluru, Karnataka
- Full-time
- Hybrid work
- English
- Bachelor's degree
- Financial services
Quick apply
SDM Training - RCM
Huron Eurasia India Private Limited —Bengaluru, Karnataka
- Full-time
- Master's degree
- Bachelor's degree
- Training & development
Quick apply
13d

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Trainer (L&D Specialist)

Ghostpunch Games
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Knowledge management
Microsoft Office
Project management
Quality assurance
SharePoint
Classroom experience
Customer support
LMS
Training & development
Communication skills
Teaching experience
Instructional design

Full job description

Description

About the Role

We are looking for a passionate and proactive Learning & Development Specialist to join our Learning team. This role is responsible for designing, delivering, and continuously improving learning programs that enable operational excellence across global Player Support teams.

You'll partner closely with Operations, Quality, Workforce Management, and Client stakeholders to ensure employees are equipped with the knowledge, skills, and behaviors needed to deliver exceptional player experiences.

The ideal candidate has prior experience in Learning & Development within Customer Support, BPO, or preferably the gaming industry, and enjoys creating engaging learning experiences in a fast-paced environment.

What You'll Be Doing

Deliver structured onboarding programs for new hires and backfill employees covering products, processes, systems, tools, quality expectations, and operational workflows.
Design and facilitate instructor-led training, refresher programs, and micro-learning sessions based on quality trends, operational performance, new product launches, and policy updates.
Translate QA insights, DSAT drivers, process improvements, and client requirements into practical, engaging learning interventions.
Support skill-based routing initiatives by training agents on new products, skills, and support channels, enabling progression into higher skill tiers.
Measure learning effectiveness through knowledge assessments, quizzes, certifications, practical exercises, and performance trend analysis.
Conduct graduation assessments and readiness reviews for new hires while providing structured coaching and developmental feedback.
Develop and maintain high-quality learning assets including SOPs, facilitator guides, knowledge articles, playbooks, quick reference guides, presentations, and job aids.
Create engaging e-learning modules, interactive learning content, video tutorials, and digital learning resources using modern instructional design principles.
Ensure all training materials remain current and aligned with client expectations, operational processes, and product updates.
Spend dedicated time supporting live player contacts each week to remain connected with customer issues, operational processes, escalation trends, and emerging knowledge gaps.
Identify learning opportunities through frontline observations and recommend improvements to onboarding and continuous learning programs.
Collaborate closely with Operations, QA, Workforce Management, Product, and Client teams to ensure learning initiatives support business goals.
Gather learner and stakeholder feedback to continuously improve training content, delivery methods, and overall learner experience.
Support new process launches, operational changes, and client initiatives through effective learning and change management activities.

Requirements

What You'll Bring

2–3 years of experience in Learning & Development, Training, or Instructional Design within Customer Support, Player Support, Customer Experience, BPO, or a similar operational environment.

Prior experience in the gaming industry or supporting gaming clients is highly preferred.
Strong understanding of adult learning principles, onboarding programs, knowledge transfer, and learning effectiveness.
Experience facilitating instructor-led training for both virtual and classroom environments.
Ability to design engaging learning materials including presentations, e-learning modules, assessments, and training documentation.
Strong stakeholder management skills with experience partnering across Operations, Quality, and Client teams.
Excellent verbal and written communication skills with confident presentation and facilitation abilities.
Strong planning, organization, and project management skills with the ability to manage multiple priorities simultaneously.
Experience working with Learning Management Systems (LMS), SharePoint, Microsoft Office Suite, and knowledge management platforms.
Familiarity with quality metrics, CSAT/DSAT analysis, operational KPIs, and performance coaching is advantageous.

PS:- This will be a remote support role but work hours would be rotational (including US/night shift)

Benefits

What we offer:

The opportunity to join our growing business at an exciting time.

Who we are:

Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 15+ studios in over a dozen countries across North America, Europe, South America, and Asia.

Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets.

Help us bring stories to the world! Join a global team of passionate gamers and contribute to delivering unforgettable game experiences.

For more information, visit www.side.inc.

Apply Now

Refine Your Search

program facilitator jobs in bengaluru karnataka

Trainer (L&D Specialist)

Learning Facilitator - SEA

Coordinator, Talent & Growth - 12 Months Contract

Learning & Development Specialist II

Learning Solutions Specialist

Global Program Manager, Early Careers In Talent Development

Associate/ Sr. Associate – Corporate Volunteering

Learning Facilitator - SEA

Learning Operations Associate

Learning Operations Specialist

Manager – Learning & People Development

Instructional Designer (Learning & Development)

Senior Analyst - Training Facilitator

Operations Program Manager - Product Operations

Learning & Development Lead

Brand & Digital Communications Manager - Parag Initiative

Admission Counsellor

Associate Coordinator, The Foundation School - GUNJUR

HR Associate

SDM Training - RCM

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