Bhiwandi, Maharashtra Hotel receptionist Jobs – 3 Open Jobs Today

Resort Receptionist
Whispering Woods —Bhiwandi, Maharashtra
- ₹20,000 - ₹27,000 a month
- Weekend availability
- Hospitality
- Microsoft Office
- Bachelor's degree
- Food provided
Quick apply
10d
Virtual Receptionist
STREAMLINE SOLUTIONS —Hiranandani Estate, Thane, Maharashtra
- ₹3,60,000 - ₹4,20,000 a year
- Weekend availability
- Microsoft Outlook
- Customer service
- English
- Health insurance
- Paid time off
Quick apply
10d
Hotel Receptionist
BDC EATOPIA HOSPITALITY INDIA PVT LTD. —Thane, Maharashtra
- ₹16,000 - ₹22,000 a month
- Full-time
- Serving
- Customer service
- In-person
Quick apply
7d

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Resort Receptionist

Whispering Woods -
Bhiwandi, Maharashtra

Quick apply

Job details

Permanent | Full-time
₹20,000 - ₹27,000 a month
10 days ago

Benefits

Food provided

Qualifications

Hospitality
Pricing
Guest relations
Microsoft Office
Bachelor's degree
Organisational skills
Front desk
Computer skills
Business Administration
Guest services
Phone etiquette
Leadership
Communication skills
Hotel experience

Full job description

Hotel Receptionist

Job Summary

We are seeking a professional, courteous, and customer-focused Hotel Receptionist to join our team. The ideal candidate will be responsible for managing front desk operations, welcoming guests, handling reservations, and ensuring a seamless guest experience from check-in to check-out.

The candidate should possess excellent communication skills, a positive attitude, strong organizational abilities, and a commitment to delivering exceptional hospitality services.

Key ResponsibilitiesFront Office Operations

Greet and welcome guests in a warm, professional, and courteous manner.
Manage guest check-ins and check-outs efficiently.
Handle room reservations, cancellations, modifications, and booking inquiries.
Maintain accurate guest records and reservation details.
Coordinate room allocations and ensure smooth guest arrivals and departures.
Ensure the reception area remains clean, organized, and presentable at all times.

Guest Relations & Customer Service

Provide guests with information regarding rooms, facilities, services, local attractions, and property amenities.
Address guest requests, concerns, and complaints promptly and professionally.
Ensure high levels of guest satisfaction throughout their stay.
Assist guests with special requests and arrangements whenever possible.
Build positive relationships with guests to encourage repeat visits and positive reviews.

Communication & Coordination

Handle incoming calls, emails, and guest correspondence.
Coordinate with Housekeeping, Maintenance, Food & Beverage, and other departments to fulfill guest requirements.
Communicate important guest information and operational updates to relevant departments.
Ensure timely follow-up on guest requests and service issues.

Billing & Cash Handling

Process guest payments, invoices, and billing transactions accurately.
Maintain records of cash collections, card transactions, and receipts.
Ensure accurate billing and resolve payment-related queries.
Assist in preparing daily cash and shift reports.

Reservations & Booking Management

Manage reservations through PMS and booking platforms.
Monitor room availability and occupancy status.
Assist in maximizing occupancy through effective reservation management.
Update booking systems and maintain accurate reservation records.

Reporting & Administration

Prepare daily arrival, departure, occupancy, and front office reports.
Maintain guest registration records and required documentation.
Ensure compliance with hotel policies, procedures, and statutory requirements.
Support management with administrative and operational tasks as assigned.

Qualifications & Experience

1–3 years of experience as a Receptionist, Front Desk Executive, Guest Relations Executive, or similar role in a hotel, resort, or hospitality establishment.
Freshers with excellent communication skills and a hospitality-focused attitude may also be considered.
Experience handling hotel reservations and guest services is preferred.

Required Skills

Front Office Operations
Guest Relations & Customer Service
Strong Verbal & Written Communication
Telephone Etiquette
Reservation Management
Billing & Cash Handling
Problem Solving & Conflict Resolution
MS Office & Basic Computer Skills
Organizational & Multitasking Abilities
Professional Grooming & Presentation

Preferred Candidate Profile

Pleasant personality with a professional and welcoming demeanor.
Strong interpersonal and communication skills.
Customer-centric approach with attention to detail.
Ability to remain calm and professional under pressure.
Comfortable working in shifts, weekends, and public holidays.
Experience with Hotel PMS software will be an added advantage.
Comfortable staying at the property, if required.

Location

The Whispering Woods
Vaitarna Pipeline Road, near Sets in the City, Lap Kh., Mumbai, Maharashtra 421302

Compensation

As per industry standards and candidate experience.

Pay: ₹20,000.00 - ₹27,000.00 per month

Benefits:

Food provided

Application Question(s):

Current CTC ?
Full time job at the resort, are you comfortable staying at the property?
Expected CTC?

Work Location: In person

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