Bhopal Madhya Pradesh Operation manager bpo Jobs – 3 Open Jobs Today

Operation Manager- BPO
AVYAAN MANAGEMENT PRIVATE LIMITED —Bhopal, Madhya Pradesh
- Up to ₹5,00,000 a year
- Full-time
- Microsoft Excel
- English
- Master's degree
Quick apply
Human Resources Manager
Technotask Business Solutions —Bhopal, Madhya Pradesh
- ₹60,000 - ₹80,000 a month
- Full-time
- Human resources
- Health insurance
- Paid time off
Quick apply
Senior HR Recruiter
Avyaan Management Private Limited —Bhopal, Madhya Pradesh
- Urgently hiring
- Master's degree
- Bachelor's degree
- Recruiting
- Paid time off
- Paid sick time
Quick apply

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Operation Manager- BPO

AVYAAN MANAGEMENT PRIVATE LIMITED
Bhopal, Madhya Pradesh

Quick apply

Job details

Full-time
Up to ₹5,00,000 a year

Benefits

Provident Fund

Qualifications

Microsoft Excel
English
Assistant manager experience
Master's degree
Bachelor's degree
Business Administration
MBA
Leadership
Communication skills

Full job description

Job Title: Operations Manager

Department: Operations

Location: Bhopal

Experience Required: 1–2 years as Assistant Manager / Manager (BPO or similar domain preferred)

Job Summary:

The Operations Manager will be responsible for overseeing day-to-day operations, ensuring delivery quality, managing client relationships,

and driving performance through data-driven decision-making. The role requires strong expertise in Advanced Excel, operations reporting,

quality monitoring, training coordination, and team leadership.

Key Responsibilities:

Operations & Performance Management

Manage end-to-end operations to achieve process KPIs, SLAs, and client expectations.
Monitor team performance, identify gaps, and implement corrective action plans.
Coordinate with cross-functional teams (HR, Quality, Training, MIS, etc.) for smooth workflow execution.

Client & Stakeholder Management

Act as a single point of contact for clients regarding performance updates, reporting, and escalations.
Conduct weekly/monthly business reviews with clients and management.
Build and maintain strong client relationships through proactive communication.

Reporting & Data Analysis

Prepare and publish daily, weekly, and monthly operation performance dashboards using Advanced Excel.
Analyze data trends, shrinkage, productivity, revenue leakage, and provide actionable insights.
Create MIS and business summary reports for internal and external stakeholders.

Quality & Training Coordination

Coordinate with Quality & Training teams to ensure process accuracy and continuous performance improvement.
Monitor audit scores, feedback, and implement training needs based on performance gaps.
Drive a culture of quality, compliance, and process excellence.

Team Leadership

Lead, mentor, and motivate team members to achieve individual and process-level targets.
Conduct coaching sessions, performance reviews, and skill development activities.
Foster a positive, disciplined, and performance-driven work environment.

Required Skills & Competencies

✅ Advanced Excel (Pivot, VLOOKUP, XLOOKUP, Power Query, Dashboarding, MIS)

✅ Strong knowledge of Quality, Training, and Operations processes

✅ Client handling & communication skills

✅ Data analysis & reporting expertise

✅ Leadership, problem-solving, and decision-making ability

✅ Ability to work under pressure and manage multiple tasks

Eligibility & Qualifications

Bachelor’s degree (MBA preferred but not mandatory)
1–2 years’ experience as Assistant Manager / Manager (preferably in BPO / outsourcing / operations domain)
Knowledge of process SLAs, workforce planning, and performance management

Salary Range: Up to 5 LPA

Employment Type: Full Time

Job Types: Full-time, Permanent

Benefits:

Provident Fund

Education:

Bachelor's (Required)

Language:

English (Required)

Work Location: In person

Job Type: Full-time

Work Location: In person

Job Types: Full-time, Permanent

Work Location: In person

Quick apply

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