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Senior Analyst

MOL Information Technology -
Salt Lake, Kolkata, West Bengal

Apply Now

Job details

Full-time
₹10,00,000 - ₹20,00,000 a year

Qualifications

Six Sigma Certification
PMP
Business analysis
Digitization
Analysis skills
Presentation skills
Agile
Root cause analysis
Microsoft Project
AI
Process management
Communication skills
Negotiation
PRINCE2 Certification

Full job description

Designation

Senior Analyst

Location

Kolkata

Employment type

Permanent

Report to

Manager

Mitsui O.S.K. Lines (MOL) is one of the world's largest multimodal deep-sea carriers, with a rich maritime legacy spanning over 140 years. Operating across Asia, the Middle East, Europe, Africa, North America, South America, and Oceania, MOL connects global trade routes with a strong presence in international shipping and logistics.

MOL Information Technology (MOL-IT) is the dedicated ICT solutions provider for the MOL Group, delivering customized technology solutions across the shipping, logistics, and supply chain domains. Established in 1997, MOL-IT has expanded significantly, operating from four offices in Kolkata, Hyderabad, Mumbai, and Hong Kong, with a talented team of over 380 software and management professionals. As part of its growth strategy, MOL-IT is enhancing its suite of ICT solutions for existing customers while exploring opportunities to diversify beyond the MOL Group.

For further details about organization, please visit www.mol-it.com/ Video - An Introduction to MOL-IT - YouTube

Challenge

Innovate through insight

Honesty

Do the right thing

Accountability

Commit to acting with a sense of ownership

Reliability

Gain the trust of customers

Teamwork

Build a strong team

Safety

Pursue the world’s highest level of safety culture

The Business Process Analyst / Process Transformation Specialist will play a key role in driving enterprise-wide process excellence, business transformation, operational standardization, and digital innovation across MOL-IT and associated business functions. The incumbent will work closely with stakeholders across HR, Finance & Accounts, General Affairs, Engineering Services, GIC, and other support functions to assess existing processes, identify improvement opportunities, and design future-state operating models.

The role will be responsible for leveraging process excellence methodologies, AI, Microsoft Copilot, Power Platform, and automation technologies to improve operational efficiency, governance, compliance, and business performance. The individual will act as a catalyst for continuous improvement, standardization, and digital transformation initiatives across the organization.

Areas of Responsibilities

1. Process Discovery & Current State Assessment

Engage with HR, Finance & Accounts, GIC, General Affairs, Engineering Services, and other business functions to understand operational processes.

Conduct process workshops, stakeholder interviews, and process discovery sessions.

Document and analyze current-state ("As-Is") business processes, workflows, controls, and dependencies.

Develop process maps and operational workflow documentation.

Create and maintain an enterprise-wide repository of business processes.

Ensure complete visibility of operational procedures across departments.

2. Process Analysis & Optimization

Conduct process maturity assessments across business functions.

Identify process bottlenecks, inefficiencies, manual dependencies, compliance gaps, and operational risks.

Analyze current workflows and recommend process improvements.

Design optimized future-state ("To-Be") process models.

Drive process simplification, standardization, and business efficiency initiatives.

Establish measurable process performance metrics and improvement targets.

3. Digital Transformation & Automation

Identify opportunities to leverage AI, Microsoft Copilot, automation, and workflow technologies.

Promote process digitization and automation across business functions.

Support implementation of Power Platform-based business solutions.

Improve reporting, governance, data visibility, and decision-making through digital technologies.

Recommend technology-enabled solutions to eliminate manual effort.

Develop transformation roadmaps aligned with organizational goals.

4. Enterprise Standardization & Governance

Lead enterprise-wide process standardization initiatives.

Establish common operational practices across departments.

Develop governance frameworks and process control mechanisms.

Standardize templates, workflows, forms, and documentation practices.

Create governance models for monitoring compliance and process adherence.

Act as a central coordinator for process improvement and standardization programs.

5. SOP Development & Documentation

Develop Standard Operating Procedures (SOPs) across departments.

Create process manuals, policies, procedures, and operational guidelines.

Ensure process documentation complies with governance and audit requirements.

Maintain version control and governance of enterprise process documentation.

Support internal and external audit readiness initiatives.

Establish process documentation standards across the organization.

6. KPI Management & Continuous Improvement

Define and implement process KPIs and measurement frameworks.

Monitor operational performance and process effectiveness.

Develop dashboards and performance reporting mechanisms.

Track process improvement initiatives and business outcomes.

Promote a culture of continuous improvement and operational excellence.

Recommend corrective and preventive actions based on KPI performance.

7. Stakeholder Engagement & Change Management

Collaborate with cross-functional stakeholders to drive process transformation initiatives.

Facilitate workshops, governance meetings, and working sessions.

Support change management and user adoption initiatives.

Build alignment between business objectives and process improvement initiatives.

Influence stakeholders toward standardization and operational excellence.

Present findings, recommendations, and transformation roadmaps to leadership teams.

8. Strategic Process Transformation Initiatives

Drive enterprise-wide business transformation initiatives.

Support AI-enabled business process modernization programs.

Build department-wise transformation roadmaps.

Identify opportunities for cost optimization and operational efficiency improvements.

Support implementation of approved transformation recommendations.

Report business value realization and transformation progress to management.

Required Skill Set

Experience

6–10 years of experience in Business Process Management, Process Excellence, Business Analysis, or Process Transformation.

Experience conducting enterprise-wide process assessments.

Experience in process optimization and operational improvement initiatives.

Proven experience working with cross-functional stakeholders.

Experience driving digital transformation and automation initiatives.

Mandatory Technical & Functional Skills

Business Process Management

Business Process Mapping (BPMN)

Requirement Gathering

Process Analysis

Process Optimization

Stakeholder Management

Workshop Facilitation

Process Excellence

Lean Methodology

Process Re-engineering

Process Improvement Frameworks

Continuous Improvement

KPI Definition & Measurement

Governance & Documentation

SOP Development

Policy Documentation

Procedure Documentation

Governance Framework Design

Compliance Management

Audit Awareness

Digital Transformation

Microsoft 365 Ecosystem

Power Apps

Power Automate

Microsoft Copilot

AI Adoption & Enablement

Workflow Automation

Process Digitization

Business Transformation Initiatives

Analytical & Consulting Skills

Root Cause Analysis

Data Analysis & Reporting

Business Case Development

Problem Solving

Change Management

Strategic Thinking

Soft Skills

Strong Communication Skills

Executive Presentation Skills

Cross-Functional Collaboration

Stakeholder Management

Facilitation Skills

Influencing & Negotiation Skills

Relationship Management

Leadership & Coordination

Analytical Thinking

Accountability & Ownership

Key Deliverables

Conduct department-wise process assessments.

Document current-state ("As-Is") processes across business functions.

Perform process maturity and gap assessments.

Design optimized future-state ("To-Be") process models.

Build department-specific improvement roadmaps.

Develop SOPs, standards, templates, and governance frameworks.

Establish process KPIs and monitoring mechanisms.

Identify AI, Copilot, automation, and digitization opportunities.

Recommend technology-enabled process improvements.

Support implementation of approved transformation initiatives.

Create and maintain an enterprise-wide process repository.

Drive standardization across support functions and Engineering Services.

Report transformation progress, efficiency gains, and business benefits to management.

Preferred Certifications

Process & Quality Certifications

Lean Six Sigma Green Belt / Black Belt

BPM Certification

Process Excellence Certifications

Digital Transformation Certifications

Microsoft Power Platform Certifications

Microsoft 365 Certifications

Microsoft Copilot Certifications

Project & Change Management Certifications

PRINCE2

Prosci Change Management

Agile / Scrum Certifications

Key Competencies

Business Process Excellence

Strategic Thinking

Process Transformation Leadership

Operational Excellence

Digital Transformation

Governance & Compliance

Stakeholder Engagement

Analytical Problem Solving

Change Management

Communication & Presentation

Innovation & Continuous Improvement

Accountability & Ownership

Compensation

As per industry standards.

Job Snapshot

Updated Date

21-07-2026

Job ID

Job_210

Department

Digital Platform Specialists

Location

Sec - V, Salt Lake, Kolkata, West Bengal, India

Experience

5 - 10 Years

Employee Type

Full Time Employee

Salary Range

INR 1000000 - 2000000 (Annual)

Apply Now

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