borivali mumbai maharashtra service delivery manager Jobs – 1138 Open Jobs Today

Senior Service Delivery Manager
ITRS —Mumbai, Maharashtra
- Full-time
- Conflict management
- Financial services
- Leadership
- Health insurance
Quick apply
Service Delivery Manager
Konverge Technologies Pvt Ltd India —Mumbai, Maharashtra
- Project management
MANAGER - SERVICE DELIVERY
Network Techlabs —Mumbai, Maharashtra
- Full-time
- Bachelor's degree
- Team management
- Communication skills
Project Manager
TELUS Digital —Mumbai, Maharashtra
Delivery Manager I
UST Global —Mumbai, Maharashtra
- Agile
Delivery Lead Manager
Accenture —Mumbai, Maharashtra
- Full-time
Assistant Manager - Customer Service
DHL —Mumbai, Maharashtra
Service Delivery Manager
Intertec Systems —Mumbai, Maharashtra
- Management
- Software troubleshooting
- Windows
Client Relationship Manager
Dr Joshi's Holistic Multispecialty Clinic —Borivali, Mumbai, Maharashtra
- ₹20,000 - ₹25,000 a month
- Full-time
- CRM software
- Microsoft Office
- Bachelor's degree
Quick apply
9d
Delivery Lead Senior Manager
Accenture —Mumbai, Maharashtra
- Full-time
- PMP
- Project management
- Human resources
Workplace Service Delivery Manager
Accenture —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- PMP
Senior Accountant
Alphanumeric Data Management LLP —Mumbai, Maharashtra
- From ₹80,000 a month
- Urgently hiring
- English
- Analysis skills
- Accounting
- Work from home
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BCG X APAC Recruiting Manager
Boston Consulting Group —Mumbai, Maharashtra
- Full-time
- English
- Master's degree
- Project management
ASSISTANT MANAGER - SERVICE DELIVERY
Network Techlabs —Andheri, Mumbai, Maharashtra
- Full-time
- Bachelor's degree
- Communication skills
Senior Delivery Manager - NOC Support
Black Box —Mumbai, Maharashtra
- Full-time
Quick apply
Assistant Manager Client Servicing - Events
All In Events —Malad, Mumbai, Maharashtra
- ₹40,000 - ₹70,000 a month
- Full-time
- Customer service
- Administrative experience
- Bachelor's degree
- Health insurance
- Cell phone reimbursement
Quick apply
1d
Assistant Service Delivery Manager
Aspire Lifestyles —Mumbai, Maharashtra
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Chief Manager - Administration & Facilities
Piramal Pharma Limited —Mumbai, Maharashtra
- Full-time
- Master's degree
- Administrative experience
- Business Administration
Operations & Implementation Manager
AV —Vasai, Maharashtra
- ₹3,03,297.98 - ₹6,00,000.00 a year
- Full-time
- Microsoft Excel
- Master's degree
- Project management
Quick apply
4d
Client Services Manager
Story Molders —Borivali, Mumbai, Maharashtra
- ₹20,000 - ₹45,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply

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Senior Service Delivery Manager

ITRS -
Mumbai, Maharashtra

Quick apply

Job details

Full-time

Benefits

Provident Fund
Health insurance

Qualifications

Quality assurance
Conflict management
Financial services
Leadership
Communication skills

Full job description

At ITRS, we make society’s critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries — trusted by 90% of Tier 1 capital markets firms.

We believe when our team thrives, so do our customers. With us, you’ll find:

A culture that backs you – We’re proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment.
Work that matters – Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks.
Room to grow – Whether you're starting your career or bringing years of experience, we’re committed to your development. Just ask our team members who’ve been excelling here for 10+ years.

With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner.

Scope of role

ITRS is seeking an experienced Senior Service Delivery Manager to lead and elevate the delivery of our Managed Services for strategic enterprise clients. This senior leadership role requires a seasoned professional who can drive service excellence, mentor delivery teams, and help shape the strategic direction of our managed services operations within a demanding financial services environment.

In this role, you will take ownership of our most complex and high-value client accounts, ensuring ITRS products are optimally configured, continuously available, and delivering maximum business value. You will act as a trusted advisor to senior stakeholders, drive service innovation, and set the benchmark for service delivery excellence across the Managed Services organisation.

What You'll Do:

Strategic Client Leadership

Own and manage end-to-end relationships with strategic enterprise clients, acting as the primary contact for senior stakeholders.
Develop strategic account plans that align ITRS services with client objectives and identify opportunities for growth and optimisation.
Conduct executive business reviews to present service performance, recommendations, and future roadmaps.
Anticipate client needs and proactively position ITRS as a strategic partner.
Build strong client relationships that drive advocacy, retention, and account expansion.

Service Delivery Excellence

Lead complex service delivery engagements across multiple teams and global locations.
Oversee critical incident management, coordinating response teams and stakeholder communications.
Ensure ITRS monitoring infrastructure remains operational, optimised, and aligned with client requirements.
Maintain compliance with SLAs, SoWs, and contractual commitments.
Drive continuous service improvement through data-driven analysis and Service Improvement Plans (SIPs).

Performance Management & Governance

Establish and monitor service performance metrics that demonstrate operational excellence and client value.
Conduct advanced service analytics and trend analysis to identify optimisation opportunities.
Lead governance activities including change advisory boards and risk management forums.
Implement quality assurance frameworks to ensure consistent service delivery.
Support financial performance through effective resource planning and service profitability management.

Team Leadership & Development

Build, lead, and mentor high-performing delivery teams across regions.
Support recruitment and development of talent to maintain strong technical and delivery capabilities.
Foster a culture of innovation, accountability, and client-centric delivery.
Mentor junior Service Delivery Managers and team members to strengthen organisational capability.
Optimise resource allocation across accounts and projects.

Cross-Functional Collaboration

Partner with Sales, Pre-Sales, and Professional Services on strategic opportunities and client onboarding.
Collaborate with Product Management to share client feedback, feature requests, and market insights.
Work closely with Engineering teams on technical escalations and product improvements.
Engage with Finance and Legal on contract management, SOW development, and commercial discussions.
Coordinate with global teams across London, New York, Manila, Singapore, Chennai, and Mumbai.

Requirements

What We're Looking For:

Strategic & Commercial Expertise

Ability to translate business objectives into service delivery strategies and long-term roadmaps.
Strong understanding of financial services industry challenges and trends.
Commercial awareness including service profitability, account growth, and contract management.

Executive Communication

Strong presentation and communication skills when engaging with senior stakeholders.
Ability to influence client decisions, manage expectations, and resolve complex issues.

Technical & Delivery Knowledge

Solid understanding of monitoring technologies and enterprise IT environments.

Experience managing service delivery in complex, time-sensitive environments.
Ability to participate in technical discussions and guide architectural decisions.

Leadership & Team Development

Proven experience building, leading, and developing high-performing teams.

Strong change management and organisational leadership capabilities.

Benefits

Health insurance with Care
Provident Fund
Group personal accident policy
Generous leave entitlements

ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.

We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.

Quick apply

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