Chennai Tamil Nadu Service desk analyst Jobs – 17 Open Jobs Today

IT Service Desk Analyst
Bw Corporate Gcc —Chennai, Tamil Nadu
- Weekend availability
- Software troubleshooting
- Research
- Travel
Service Desk Technical Support Analyst (English)
CGI —Chennai, Tamil Nadu
- Weekend availability
- Computer Science
- Software troubleshooting
- Customer service
Quick apply
IT Help Desk Associate III
NCR —Chennai, Tamil Nadu
- Full-time
- Microsoft Outlook
- Software troubleshooting
- Customer service
Administrator (Support & Operations)
HCLTech —Sholinganallur, Chennai, Tamil Nadu
- Computer science
- Software troubleshooting
- Customer service
4d
Sr Administrator (Support & Operations)
HCLTech —Chennai, Tamil Nadu
- Rotational shift
- B.Sc
- Windows
- 12th Pass
Sr Analyst
HCLTech —Chennai, Tamil Nadu
- Software troubleshooting
- Customer service
- Word processing
4d
Track Lead - Incident Management, ServiceNow
HCLTech —Chennai, Tamil Nadu
- Management
- Leadership
10d
Senior Administrator - English, German, Microsoft Windows
HCLTech —Chennai, Tamil Nadu
- English
- Windows
- Communication skills
Senior Business Systems Analyst (ServiceNow)
Genesys —Chennai, Tamil Nadu
- Online application
- Microsoft Excel
- SQL
- Analysis skills
Shift Lead - English, Arabic, Microsoft Windows
HCLTech —Chennai, Tamil Nadu
- English
- Windows
- Communication skills
11d
Senior Analyst - English, French, Microsoft Windows
HCLTech —Sholinganallur, Chennai, Tamil Nadu
- Rotational shift
- B.Sc
- English
- Windows
Sr Subject Matter Expert (Support&Ops)
HCLTech —Sholinganallur, Chennai, Tamil Nadu
- AI
- Leadership
10d
ProdOps CI - Java Developer - Assistant Vice President
Citi —Chennai, Tamil Nadu
- Full-time
- Java
- Bachelor's degree
- Financial services
1026834-Assistant Manager
EXL Service —Chennai, Tamil Nadu
- Full-time
- Software troubleshooting
- Time management

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Service Desk Technical Support Analyst (English)
CGI —Chennai, Tamil Nadu
Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.
Quick apply
IT Help Desk Associate III
NCR —Chennai, Tamil Nadu
Telephone etiquette - basic call handling skills. Candidates with prior experience in a technical, voice-based process will be given priority.

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IT Service Desk Analyst

Bw Corporate Gcc -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time

Qualifications

Software troubleshooting
Research
Organisational skills
Business Administration
Communication skills

Full job description

About Us:

Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

Job Description:

Position Description:

The Enterprise IT Service Desk Analyst’s role is to provide our internal customers with an exceptional experience for every contact. The IT Service Desk Analyst will assist our customers with all aspects of their PC and mobile device related challenges. This includes resolution of incidents that may result in installing, diagnosing, repairing, maintaining, or upgrading the PC, its peripherals, or the software in use. The IT Service Desk Analyst always strives to exceed the customer’s expectations by providing solutions whether in person, remotely by telephone, e-mail, or other means necessary to deliver consistent and superior service.

Principal Duties and Responsibilities (Essential Functions):

Provide world class customer support.

First level response to incident tickets.

Accept and solve support issues.

Migrate and deploy PC’s/ PC images.

Function and communicate in a global support team.

Respond to ticketing incidents by priority and assignment.

Support customers through superb communication in person, by telephone and or email.

Fully document resolution, and communication history to customer in incident ticket.

If appropriate, convert resolution to knowledge base document to share with other team members.

Diagnose, analyze, and resolve PC and software problems for internal customers through incident ticketing system.

Analyze root cause and implement corrective solutions.

Deploy new equipment to customers from unpacking to delivery.

Collaborate with infrastructure team to ensure efficient operations.

Assist in resolving issues with customers on server-based software products.

When working on any PC, ensure the latest security settings, antivirus, and application patches are applied.

Use tools and applications for monitoring PC performance and provide performance statistics and reports.

Maintain inventory of all hardware and software.

When necessary, contact third-party support and PC equipment vendors.

Maintain knowledge of current IT trends and advancements.

Responsible for other opportunities as required.

Full time – Five days a week - In the office position (Service Desk is the face of IT)

Potential evening and weekend hours, on rare occasions

Job Specifications:

Proven analytical and problem-solving abilities.

Ability to effectively prioritize and execute tasks in a fast-paced environment.

Strong written and oral communication skills.

Strong customer relationship skills.

Strong troubleshooting skills and knowledge of IT hardware and software.

Ability to conduct research into software issues and products as required.

Strong organizational skills with a keen attention to detail.

Required Education and Experience:

An associate degree in the field of business administration, computer science, or management information systems and/or 3-5 years of related work experience is preferred.

A+ certification is desired.

Experience working in a team-oriented, collaborative environment.

Supervisory/Responsibility:

Individual contributor w/no direct reports

Work Environment:

This is an office position.

Position Type:

This is a regular, full-time position with frequent overtime. Must be able, available, and willing to work more than 40 hours per week, including scheduled and unscheduled overtime.

Travel:

Travel could be up to 20% (out of town) as needed for remote support.

Physical Demands:

The physical demands described here are representative of those performed in the job duties. The employee sits at a desk and uses a computer for prolonged periods of time. Performing the role frequently uses close vision, speech, hearing, and dexterity to operate office equipment. The employee must occasionally lift and/or move up to 15 pounds.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It’s not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. This job description is subject to change at any time.

At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.

Company:

Bw Corporate Gcc

Apply Now

Refine Your Search

service desk analyst jobs in chennai tamil nadu

IT Service Desk Analyst

Service Desk Technical Support Analyst (English)

IT Help Desk Associate III

Administrator (Support & Operations)

Sr Administrator (Support & Operations)

Sr Analyst

Track Lead - Incident Management, ServiceNow

Senior Administrator - English, German, Microsoft Windows

Senior Business Systems Analyst (ServiceNow)

Shift Lead - English, Arabic, Microsoft Windows

Senior Analyst - English, French, Microsoft Windows

Sr Subject Matter Expert (Support&Ops)

ProdOps CI - Java Developer - Assistant Vice President

1026834-Assistant Manager

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