Chennai Tamil Nadu Service management itil Jobs – 229 Open Jobs Today

Service Management Specialist
OEConnection —Chennai, Tamil Nadu
- Weekend availability
- English
- Analysis skills
- Bachelor's degree
13d
Service Delivery Manager – End User Services
UST —Chennai, Tamil Nadu
- Microsoft Access
- Azure
- Windows
Quick apply
8d
IT Service Desk Team Leader
QRight Solutions —Chennai, Tamil Nadu
- ₹30,00,000 - ₹35,00,000 a year
- Full-time
- Computer Science
- Customer service
- Analysis skills
Quick apply
Senior Team Lead, Managed Services Operations
NTT DATA —Chennai, Tamil Nadu
- Full-time
- Bachelor's degree
- Team management
- Mentoring
6d
Engineer - Enterprise Service Management
Linxon —Guindy, Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Computer Science
- Project management
- Health insurance
Director, Technical Program Management - Integrated Service Delivery
EPAM Systems, Inc. —Chennai, Tamil Nadu
- Azure
- Management
- PMP
- Health insurance
- Paid time off
IT Support Analyst
Fidel technology solutions pvt ltd —Chennai, Tamil Nadu
- ₹9,495.68 - ₹40,288.36 a month
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
- Food provided
Quick apply
Track Manager (Support & Operations)
HCLTech —Chennai, Tamil Nadu
- Oracle
- Scripting
- IT
1h
Service Delivery Manager ( IT Products & Services )
ARMTECH COMPUTER SERVICES PRIVATE LIMITED —Chennai District, Tamil Nadu
- ₹35,000 - ₹45,000 a month
- Full-time
- Customer service
- Bachelor's degree
- In-person
- Health insurance
- Paid time off
Quick apply
Service Desk Specialist – Chennai, India
Exasol AG —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Azure
- Computer Science
- Software troubleshooting
BU Head - Enterprise Infrastructure services
Excelencia Itech Consulting Pvt Ltd —Chennai, Tamil Nadu
- Azure
- Computer Science
- AWS
Engineer - Enterprise Service Management
AtkinsRéalis —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Computer Science
- Project management
- Health insurance
Director - Delivery Management
EPAM Systems, Inc. —Chennai, Tamil Nadu
- Azure
- PMP
- AWS
- Health insurance
- Paid time off
Senior Delivery Management Leader - AI productivity solutions
EPAM Systems, Inc. —Chennai, Tamil Nadu
- Azure
- AWS
- Analysis skills
- Health insurance
- Paid time off
Associate II - T24 Production Support
UST —Chennai, Tamil Nadu
- Weekend availability
- Java
- SQL
- Project management
Quick apply
Senior Manager - Service Design & Optimization Consultant (ITIL)
EPAM Systems, Inc. —Chennai, Tamil Nadu
- DevOps
- Master's degree
- Agile
- Health insurance
- Paid time off
Senior Engineer – Enterprise Service management
AtkinsRéalis —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Azure
- Computer Science
- Health insurance
Service Desk Specialist – Chennai, India
Exasol —Chennai, Tamil Nadu
- Hybrid work
- Azure
- Computer Science
- Software troubleshooting
Quick apply
Senior Analyst - Asset Management ( SM1 )
Microland —Chennai, Tamil Nadu
- Bachelor's degree
Network Admin
Infosys Limited —Chennai, Tamil Nadu
17h

I want to receive the latest job alerts for service management itil in chennai tamil nadu

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service management itil jobs near chennai tamil nadu

IT Support jobs in Chennai, Tamil Nadu

Service Engineer jobs in Chennai, Tamil Nadu

Delivery Manager jobs in Chennai, Tamil Nadu

Senior Engineer jobs in Chennai, Tamil Nadu

Service Desk Team Leader jobs in Chennai, Tamil Nadu

Service Delivery Manager jobs in Chennai, Tamil Nadu

Service Manager jobs in Chennai, Tamil Nadu

Hotel Manager jobs in Tamil Nadu

Social Media Manager jobs in Noida, Uttar Pradesh

Customer Service jobs in Technopark, Thiruvananthapuram, Kerala

Customer Service jobs in Ludhiana, Punjab

Automobile, Service Advisor jobs in Mumbai, Maharashtra

Swiggy, Customer Service Work From Home jobs in Pune, Maharashtra

It Support jobs in Panvel, Maharashtra

It Support jobs in Nashik, Maharashtra

It Support jobs in Mahesana, Gujarat

It Support jobs in Chengalpattu, Chennai, Tamil Nadu

Non It, Work From Home jobs in Tiruchchirappalli, Tamil Nadu

Technical Support Engineer jobs in Pune, Maharashtra

Internship , Electronics Engineer jobs in Kolkata, West Bengal

Service Management Specialist

OEConnection -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time
13 days ago

Qualifications

Incident management
IT service management
English
Analysis skills
Bachelor's degree
ITIL
IT
Problem management
AI
Communication skills
Analytics

Full job description

Job Summary/Objective
Coordinates the operational execution of technology processes in accordance with the Service Management Model, and with a focus on core functions such as Incident Management, Problem Management, Change Management, Service Level Management, and Continual Service Improvement.

Key Responsibilities & Duties (essential to the job)
1. Leads and coordinates the end-to-end Incident and Major Incident Management process, including stakeholder communications, escalation management, and service restoration, acting as the central point of coordination during high-priority incidents.
2. Facilitates Major Incident and Post Incident Reviews (PIRs), reviews production incidents for root cause, and drives problem management with corrective and preventive actions to reduce recurring incidents and improve service stability.
3. Identifies, designs, and implements AI-enabled and intelligent automation solutions across Service Management processes, including their governance and continuous improvement, to improve operational efficiency, service quality, and user experience.
4. Develops and maintains operational dashboards, KPIs, and service health and trend reporting; ensures metrics are monitored and that incident, problem (RCA), service request, and SLA reports are produced, distributed, and utilized by management and Technology Leadership.
5. Coordinates and supports 24x7 operational service management activities, ensuring effective handovers, follow-the-sun support alignment, and adherence to established support models.
6. Works with cross-functional teams, Process and IT Owners, and stakeholders to define, implement, and
continuously improve ITSM/ITIL processes, standards, and methodologies across all lines of business, ensuring they are understood and adhered to.
7. Identify integration points with other processes; ensures all integrated processes are fully documented and accessible in a repository for teams and other desired stakeholders.
8. Conducts periodic training, and awareness sessions related to ITSM process and best practices.
9. Maintains day-to-day responsibility for the ownership and resolution of Service Management issues.
10. Defines, analyzes, and reviews actual performance against defined Service Level Agreements (SLAs), driving improvement.
11. Performs ITSM audits and publishes results to stakeholders.
12. Owns and drives projects/initiatives.

Education
A bachelor’s degree from an accredited college or university is required, with a focus in computer science or related discipline. In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered as a substitute for the degree.

Experience, Skills and Key Competencies
At least 8 years of general technology experience, and 5+ years of Information Technology Service Management. Must hold good knowledge on tools and methodologies used for the adoption and governance of standardized and best practices in executing technology operations/services.
Knowledge of Incident and Major Incident Management, Problem Management, Change Management, and ITIL service lifecycle practices.

Understanding of Artificial Intelligence (AI), Generative AI, automation platforms, workflow orchestration, and their application within IT Service Management processes.

Experience with ITSM platforms, reporting tools, workflow automation technologies, and service performance analytics.
Strong analytical and data interpretation skills with the ability to identify trends, risks, and service improvement opportunities.
Ability to effectively manage high-severity incidents and coordinate cross-functional teams during critical service disruptions.
ITIL V4 Mandatory

Experience, Skills and Key Competencies (continued)
Must also be able to demonstrate the following skills and abilities:

Strong verbal and written communication skills, with the ability to effectively tailor communications to a specific audience or call to action.
Can apply principles of analytical thinking to define problems, collect data, establish facts, draw valid conclusions, consider options, and recommend solutions based on all considerations.
Strong interpersonal skills, and able to develop collaborative working relationships across all stakeholders.
Comfortable working both independently and in a diverse team setting.

Special Position Requirements

Must be willing to participate in a 24x7 global support model, including on-call responsibilities, shift rotations, weekend coverage, and support during critical business events as required.
Ability to respond to and coordinate critical incidents outside normal business hours when required.
Must be able to read, write, understand, and fluently speak in the English language.
Must be flexible and can work different shift hours as business needs require.

Apply Now

Refine Your Search

service management itil jobs in chennai tamil nadu

Service Management Specialist

Service Delivery Manager – End User Services

IT Service Desk Team Leader

Senior Team Lead, Managed Services Operations

Engineer - Enterprise Service Management

Director, Technical Program Management - Integrated Service Delivery

IT Support Analyst

Track Manager (Support & Operations)

Service Delivery Manager ( IT Products & Services )

Service Desk Specialist – Chennai, India

BU Head - Enterprise Infrastructure services

Engineer - Enterprise Service Management

Director - Delivery Management

Senior Delivery Management Leader - AI productivity solutions

Associate II - T24 Production Support

Senior Manager - Service Design & Optimization Consultant (ITIL)

Senior Engineer – Enterprise Service management

Service Desk Specialist – Chennai, India

Senior Analyst - Asset Management ( SM1 )

Network Admin

I want to receive the latest job alerts for service management itil in chennai tamil nadu

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected