Delhi Business coach Jobs – 176 Open Jobs Today

Manager - Customer Services-Delhi
DHL —Delhi, Delhi
Sales Trainer
Earth Travels —Pitampura, Delhi, Delhi
- ₹25,000 - ₹35,000 a month
- Full-time
- Microsoft Office
- Analysis skills
- Presentation skills
- Paid time off
- Cell phone reimbursement
Quick apply
3d
Sales Head (Immediate joiner)
Internationalschooling —Delhi, Delhi
- ₹9,131.69 - ₹70,000.00 a month
- Full-time
- Sales
- Marketing
- Salesforce
- Commuter assistance
- Health insurance
Quick apply
Service Manager - Delhi
Tesla —Delhi
- English
- Leadership
- Time management
4d
Area Mgr. - Retail Sales
Mahindra & Mahindra Ltd —Delhi
- English
- Microsoft Office
- Master's degree
ASM_HYD
Aditya Birla Group —Delhi
- Health insurance
ZSM/RSM North
Moksha Retails Global Pvt Ltd —Delhi, Delhi
- ₹30,00,000 - ₹35,00,000 a year
- Full-time
- Business development
- Travel
- In-person
Quick apply
Scrum Master - India
Educational Testing Service (ETS) —Delhi, Delhi
- Full-time
- Master's degree
- Bachelor's degree
- Agile
- Paid time off
Quick apply
Human Resource - Manager
ROHDE & SCHWARZ GmbH & Co. KG —Delhi, Delhi
- Online application
- Remote
- Microsoft Excel
- Master's degree
- Project management
- Health insurance
Manager, Engineering
K2 Services LLC —Delhi, Delhi
- ₹58,073 - ₹1,47,862 a year
- Full-time
- Supervising experience
- Project management
- Bachelor's degree
Quick apply
3d
Cluster Manager - Delhi/Mumbai
Tally Solutions —Delhi
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Product Manager
Ingram Micro —Delhi, Delhi
- Full-time
- Bachelor's degree
2d
Operations Executive
Knockout Fight Club —Delhi
- Weekend availability
- Communication skills
- Time management
- Health insurance
Relationship Manager
gHRig People Solutions —Delhi
- ₹4,00,000 a year
- Full-time
- Team management
- Leadership
- Communication skills
Quick apply
ASM - Direct Sales - Delhi
Aditya Birla Group —Delhi
- Health insurance
Asia Markets Editor - Delhi
Bloomberg —Delhi, Delhi
- English
- Editing
- Health insurance
Outlet Manager
Andaz Delhi —Delhi, Delhi
- Full-time
- Guest services
- Restaurant
Branch sales manager
gHRig People Solutions —Delhi
- Full-time
- Leadership
Quick apply
Mgr-Restaurant
Marriott International, Inc —Delhi, Delhi
- Full-time
- 12th Pass
- Restaurant
- Communication skills
14d
Senior Consultant
PwC —Delhi, Delhi
- Full-time
- Travel

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Manager - Customer Services-Delhi

DHL -
Delhi, Delhi

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Job details

Full job description

Manager – Key Accounts

Job Title Manager – Key Accounts

Function Regional Business

Reporting to Regional Customer Service Head

1. Purpose

Responsible for management of national and regional key accounts by ensuring proactive contact with them and maintaining a consistent high level of service delivery; Also responsible for mining and driving revenues from existing key accounts

2. Key Responsibilities

Responsibilities

Operational

Responsible for providing best in class customer service to all national and regional key accounts in the region through a dedicated team of Account Relationship Leads
Ensure retention and growth of all national and regional key accounts in the region (i.e. where the region is the lead sponsor)
Drive the mining and growth in revenues from existing national and regional key accounts in the region through Account Relationship Leads
Ensure profitability of all key accounts in the region and drive cross-selling of Blue Dart products to them
Support the sales team in conducting client visits, as and when required
Drive timely service delivery to all key accounts including redressal of customer queries pertaining to shipments, tracking, transit times etc
Ensure organizing of priority delivery and special pickups for key accounts, in collaboration with operations, as and when required
Drive proactive tracking of shipments to key accounts and ensure timely deliveries to such customers
Track Net Service Levels (NSLs) to identify areas where customer satisfaction levels are not being met and initiate remedial actions, if required
Ensure regular presentations are made to key customers with respect to the NSL data
Ensure professional handling of calls to key accounts in the region within the stipulated timelines and drive adherence to defined SLAs with respect to key performance metrics like response times, abandoned calls, call quality etc
Drive effective customer complaint handling in terms of escalations, late deliveries, claims etc
Support the conduct of customer service trainings for all employees in the key accounts management team
Monitor handling of claims of key accounts as per the company policy/objectives

People

Provide guidance and support to team members to help them discharge their duties effectively
Monitor the performance of the team on a continuous basis to identify key performers
Mentor and coach subordinates to develop the team’s capabilities
Ensure that the team is adequately staffed as per the manpower requirements

3. Key Result Areas and Key Performance Indicators

S.no Key Result Areas Key Performance Indicators

1. Maximize Financial Performance • % increase in revenues from assigned National Key Accounts and Regional Key Accounts

Cross-sell revenues from assigned National Key Accounts and Regional Key Accounts

2. Drive Customer Satisfaction • Net Service Levels for Key Accounts (National and Regional) in the region

Customer Feedback Scores (NPS scores)
Customer Loyalty scores
% Call back commitment being met

3. Drive productivity of key accounts team in the region • Grade of service

* % of calls answered within defined number of rings/ seconds
* Abandoned calls
Average number of calls per FTE
Average revenues per FTE

4. Ensure Effective Customer Complaint Handling • Customer Complaint Audit Scores

% Adherence to defined TATs for Complaints resolution

5. Ensure Performance Driven Culture • Adherence to Performance Management system timelines and guidelines

6. Employee engagement and retention • Employee Satisfaction Score of employees in the team

% attrition in the team

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Refine Your Search

business coach jobs in delhi

Manager - Customer Services-Delhi

Sales Trainer

Sales Head (Immediate joiner)

Service Manager - Delhi

Area Mgr. - Retail Sales

ASM_HYD

ZSM/RSM North

Scrum Master - India

Human Resource - Manager

Manager, Engineering

Cluster Manager - Delhi/Mumbai

Product Manager

Operations Executive

Relationship Manager

ASM - Direct Sales - Delhi

Asia Markets Editor - Delhi

Outlet Manager

Branch sales manager

Mgr-Restaurant

Senior Consultant

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