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Collections Manager

Solveesy
Delhi

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Job details

Permanent | Full-time
₹30,000 - ₹40,000 a month

Qualifications

Microsoft Powerpoint
Quality assurance
Data entry

Full job description

Job Description: Collections Manager

Location: New Delhi
Company: Solveesy
Department: Operations
Position Type: Full-Time

About Us

Solveesy is a technology-driven debt collection platform committed to revolutionising the industry through transparency, efficiency, and data-driven strategies. We provide a modern solution that empowers our clients while treating consumers with fairness and respect. We are looking for a dynamic and proactive Associate Operations to be the operational backbone of our platform, ensuring seamless processes from client onboarding to recovery.

The Role

The Associate Operations is a critical role that sits at the intersection of technology, client management, and data analysis. You will be responsible for the smooth execution of our day-to-day operations, optimising processes, and supporting the deployment of new features. This role is perfect for a detail-oriented problem-solver who thrives in a fast-paced environment and is passionate about using technology and data to drive operational excellence.

Key Responsibilities

Perform User Acceptance Testing (UAT) for new product features, coordinating with cross-functional teams (Product, Engineering) to ensure quality and functionality.
Develop and refine process flows to enhance system stability and minimise operational errors.
Identify opportunities for automation and assist in the implementation of solutions to streamline key operational processes.
Maintain and update documentation on company repositories, ensuring all operational records are accurate and current.
Facilitate the end-to-end client onboarding process, including contract execution (MSA) and stakeholder communication.
Oversee timely payment processes, closing gaps to prevent delays and maintain strong vendor relationships.
Serve as an operational liaison, closing issues and resolving bottlenecks arising from internal teams, vendors, and clients.
Manage and monitor call centre operations, ensuring agent performance, quality assurance, and adherence to established processes.
Handle data entry, cleaning, and analysis to track business metrics and campaign performance.
Generate actionable insights on recovery rates, borrower segments, and campaign effectiveness to inform strategy.
Maintain and update CRM systems with live client data and accurate recovery progress.
Contribute to the development of payment collection and retention strategies through data-backed support.
Support daily operations through task coordination, real-time assistance to the team, and diligent follow-ups.
Conduct market research and curate relevant financial content for internal training and strategy development.
Create compelling pitch decks, investor presentations, and internal documents using PowerPoint.
Drive technological advancements in our CRM and operational tools to support data-driven collection strategies.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Experience:

Collections Manager: 2 years (Required)

Work Location: In person

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