Delhi Delhi Director of customer success Jobs – 23 Open Jobs Today

Customer Support Director - India and South Asia
Airbus India Private Limited —Delhi, Delhi
- Email
- English
- Project management
- Travel
Executive Assistant to the President and Managing Director
Airbus India Private Limited —Delhi, Delhi
- Email
- Google Suite
- Master's degree
- Analysis skills
ACJ Customer Account Director, India & South Asia
Airbus India Private Limited —Delhi, Delhi
- Email
- Salesforce
Int'l Country Director - India
CKE Restaurants Holdings, Inc —Delhi, Delhi
- Remote
- English
- Master's degree
- Travel
Quick apply
Director – Human Resources & People Strategy
meena bazaar —Delhi, Delhi
- ₹8,00,000 - ₹25,00,000 a year
- Full-time
- Master's degree
- Travel
- Human resources
- Health insurance
- Paid time off
Quick apply
SKYWISE Commercial Director India and South Asia
Airbus India Private Limited —Delhi, Delhi
- Email
- CRM software
- English
- Project management
Director Applications Development
Anaplan —Delhi, Delhi
- Email
- Product management
- Software development
- Agile
Quick apply
Enterprise Sales Director (New Delhi based)
Delinea —Delhi, Delhi
- ₹75,00,000 - ₹1,00,00,000 a year
- Full-time
- Remote
- Up to 50% travel
- Salesforce
- Bachelor's degree
- Health insurance
Director of GSI Partnerships, APAC
Neo4j —Delhi, Delhi
- Remote
- Azure
- Sales
- Salesforce
Director of Spa
Marriott International, Inc —Delhi, Delhi
- Full-time
- Bachelor's degree
- Business Administration
- Guest services
6d
Associate Director - Media Strategy & Planning (Remote)
Monks —Delhi, Delhi
- Remote
- Presentation skills
- Bachelor's degree
- AI
- Work from home
Quick apply
9d
Director – Enterprise Business
TelSpiel Communications —Delhi, Delhi
- Full-time
- Sales
- Master's degree
- Analysis skills
Learning and Development Manager
TravClan Technology India —Connaught Place, Delhi, Delhi
- ₹10,00,000 - ₹15,00,000 a year
- Full-time
- Public speaking
- Training & development
Enterprise Sales - Account Director
Rapyder Cloud Solutions —Delhi, Delhi
- Full-time
- Azure
- Sales
- DevOps
Chief Financial Officer
NBC Elite Solutions LLP —Janakpuri, Delhi, Delhi
- ₹10,00,000 - ₹15,00,000 a year
- Full-time
- Microsoft Excel
- Finance
- Master's degree
Quick apply
8d
Account Relationship Manager
Forplanet Ingredients —Green Park, Delhi, Delhi
- ₹37,000 a month
- Full-time
- Sales
- Microsoft Office
- Bachelor's degree
- Health insurance
- Cell phone reimbursement
Quick apply
Inside Sales Intern
Fresh Prints —Delhi, Delhi
- Online application
- Remote
- English
- Bachelor's degree
- Business Administration
Quick apply
Business Development & Sr Sales Executive
KM IT SOLUTIONS —Mahipalpur, Delhi, Delhi
- ₹4,00,000 - ₹8,00,000 a month
- Full-time
- Sales
- Salesforce
- English
- Health insurance
Quick apply
11d
CRM & Marketing Automation Specialist
Sunpan —Shahpur Jat, Delhi, Delhi
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- Bachelor's degree
Quick apply
8d
Senior warehouse solution designer
Mr solution —Delhi, Delhi
- ₹50,000 - ₹80,000 a month
- Full-time
- Microsoft Powerpoint
- AutoCAD
- Microsoft Excel
Quick apply
13d

I want to receive the latest job alerts for director of customer success in delhi delhi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

director of customer success jobs near delhi delhi

Director jobs in Delhi, Delhi

Account Director jobs in Delhi, Delhi

Executive Assistant jobs in Delhi, Delhi

Director Of Operations jobs in Delhi, Delhi

Development Director jobs in Delhi, Delhi

Director Of Strategy jobs in Delhi, Delhi

Chief Financial Officer jobs in Janakpuri, Delhi, Delhi

Senior Account Executive jobs in Delhi, Delhi

Inside Sales jobs in Delhi, Delhi

Customer Support Coordinator jobs in Delhi, Delhi

Senior Designer jobs in Delhi, Delhi

Business Director jobs in Ahmedabad, Gujarat

Business Development Manager jobs in Kerala

Business Analyst jobs in Mumbai, Maharashtra

Business Studies Teacher,accountancy jobs in Tamil Nadu

Us Tax Director jobs in Hyderabad, Telangana

Program Director jobs in Bengaluru, Karnataka

Director Of Communications jobs in Gurugram, Haryana

Assistant Director Of Tv , Film , Web Sereis jobs in Chennai, Tamil Nadu

Creative Director jobs in Kochi, Kerala

Customer Support Director - India and South Asia

Airbus India Private Limited -
Delhi, Delhi

Apply Now

Job details

Full-time

Qualifications

English
Project management
Customer support
Communication skills
Negotiation

Full job description

Job Description:

A. Accountabilities

The Customer Support Director (CSD) acts as the voice of the customer in the Customer Support and Services Organization. As such, he/she is the main focal point and accountable for all post sales activities, and to ensure customer satisfaction while preserving Airbus interest.

B. Dimensions

Portfolio of customers in India and South Asia region: airlines and MROs
Number of customers: 2-7

C. Main activities

The role of the CSD is to lead the In Service Core Team (ISCT) to collate and internally drive Airbus' customer service strategy to ensure an aligned approach, and to assist other Business Units to achieve their objectives, whilst satisfying the customers.

In-line with the Global Account Management (GAM) concept, the CSD leads the ISCT as the primary interface between customers and Customer Services, to drumbeat all Customer Services Business Unit activities whilst ensuring a single voice per customer on in-service matters.

For the allocated portfolio of accounts, the CSD is responsible to coordinate and oversee all post sales activities through the whole aircraft life cycle, including aircraft Entry into Service preparation, post EIS daily support and End of Operation management, in accordance with Purchase Agreement and all subsequent Customer Services commercial agreements. Being aware of Customer Operational Performance, the CSD will launch appropriate actions, where needed, keep Airbus management aware of issues and actions taken, and involve all relevant departments within Customer Services or other directorates and Partners/Suppliers.

The CSD manages the relationship by establishing and maintaining direct contact with Customers’ management.

In conjunction with the Sales Director, he/she is in charge of identifying customer needs and subsequently promoting and actively supporting the Customer Services sales and Goods & Services debt management.

The CSD also exercises commercial control and ensures that any commercial gestures are well justified and minimized, and that contractual commitments are closely followed-up.

The CSD performs some additional tasks in support of aircraft sales campaigns:

Provide a high level of support to the aircraft sales team during Marketing phases of the aircraft sales, including giving presentations and RFI on customer services
Assess and define customer’s needs with the aim to embed the customer services package within the aircraft sales campaign. Recommend joint services sales opportunities

D. Outputs

The job holder will deliver:

A continuous, sound business relationship between Airbus Customer Services and customers, retaining customer loyalty
Strong stakeholder relationship management internal and external
Successful Entry into Service preparation
Assistance to the customers in operating their Airbus fleet in a safe, reliable and economical manner
Before and after an aircraft is sold, contribution to customized plans for services marketing/sales activities, resulting in orders and revenues for Airbus
Plans for payment of Airbus Customer Services invoices within the contractually agreed timescales
Timely and reliable information to Airbus management on the customer relationship and critical issues

E. Job requirements

The job holder will deliver:

Experience
- 10 years minimum of experience in the aerospace industry
- 3 years minimum of airline/MRO or Airbus customer support experience
- Hold professional qualifications in aerospace engineering or a related discipline
- Possess knowledge and awareness of contracting principles
- Have a strong level of aviation safety awareness
- Have demonstrated experience in leading and managing functional or operational teams

Knowledge, Skills and demonstrated capabilities
- Have demonstrated high-level written and oral communication skills in English
- Proven resilience and ability to work under significant exposure and pressure
- Possess strong interpersonal/negotiation skills in a multi-cultural environment
- Be able to develop a business strategy supported by a robust business plan or other strategic imperatives
- Have demonstrated ability to work and collaborate in multi-functional teams
- Be able to work autonomously and take initiative
- Demonstrate leadership, ownership, empathy, flexibility, assertiveness and humility
- Project Management Certification is a plus

Travel Required: Less than 50% South Asia region, with international travel to Europe (1 or 2 per year)

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus India Private Limited

Employment Type:

Permanent

Experience Level:

Professional

Job Family:

Customer Account and Service Management <JF-CS-CA>

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected] .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Apply Now

Refine Your Search

director of customer success jobs in delhi delhi

Customer Support Director - India and South Asia

Executive Assistant to the President and Managing Director

ACJ Customer Account Director, India & South Asia

Int'l Country Director - India

Director – Human Resources & People Strategy

SKYWISE Commercial Director India and South Asia

Director Applications Development

Enterprise Sales Director (New Delhi based)

Director of GSI Partnerships, APAC

Director of Spa

Associate Director - Media Strategy & Planning (Remote)

Director – Enterprise Business

Learning and Development Manager

Enterprise Sales - Account Director

Chief Financial Officer

Account Relationship Manager

Inside Sales Intern

Business Development & Sr Sales Executive

CRM & Marketing Automation Specialist

Senior warehouse solution designer

I want to receive the latest job alerts for director of customer success in delhi delhi

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected