Goa Goa Customer care manager Jobs – 7 Open Jobs Today

Reporting and lead coordination executive
Jamsons Enterprises Pvt. Ltd. —Goa, Goa
- ₹18,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
Quick apply
3d
Optical Store Incharge
Asg Eye Hospital —Panaji, Goa
- ₹3,00,000 - ₹5,00,000 a year
- Full-time
- Inventory control
- Sales
- Customer service
Quick apply
People & Culture Executive
IBIS STYLES —Calangute, Goa
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Executive Housekeeper
NOVOTEL —Goa
- Full-time
- Organisational skills
- Hotel experience
Quick apply
Food & Beverage Controller
Marriott International, Inc —Goa
- Full-time
- No experience needed
- Finance
- Bachelor's degree
Quality Manager
Marriott International, Inc —Goa
- Full-time
- Word processing
- Bachelor's degree
- Front desk
7d
Loss Prevention Manager
Marriott International, Inc —Goa
- Full-time
- 12th Pass
- Communication skills

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Send emailers and sms blast to all franchise Prospects from time to time . Send all communication and emailers to Customers and courtesy call to customers from…
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Reporting and lead coordination executive

Jamsons Enterprises Pvt. Ltd. -
Goa, Goa

Quick apply

Job details

Full-time
₹18,000 - ₹30,000 a month
3 days ago

Benefits

Internet reimbursement
Provident Fund

Qualifications

Microsoft Excel
Tally
Microsoft Office
Analysis skills
Pivot tables
Google Ads
Communication skills
Time management

Full job description

Key Responsibilities

1. Lead Management & Assignment

Collect leads from all online and offline sources.
Verify customer details before assigning leads.
Assign leads to the appropriate retail store, sales executive, or business division based on location and enquiry type.
Maintain accurate lead allocation records.
Monitor lead ageing and ensure timely follow-ups.
Escalate unattended or overdue leads to the reporting manager.
Track lead status until closure.
Ensure no lead remains unattended.

Lead Sources

Meta Ads (Facebook & Instagram)
Google Ads
Website Enquiries
WhatsApp
CRM Software
Telecalling Software
Walk-in Customers
Corporate Sales
Tally Business
Jamsons Care
Personal References
Director References
Email Enquiries
Etc.

2. Sales Coordination

Coordinate daily with Jamsons all stores.
Ensure timely assignment of customer enquiries.
Coordinate with sales executives for lead updates.
Follow up on pending quotations and customer enquiries.
Track sales conversions against assigned leads.
Assist stores in resolving customer allocation issues.
Support sales teams in achieving response time targets.
Maintain communication between Marketing, Sales, and Operations.

3. Calling Coordination

Coordinate with the telecalling team on daily calling activities.
Ensure every allocated lead is contacted within the defined turnaround time.
Monitor daily calling reports.
Track call outcomes and customer responses.
Follow up on missed calls and unattended enquiries.
Verify lead disposition updates.
Ensure telecallers maintain proper follow-up schedules.
Share daily productivity reports with management.

4. CRM & Software Operations

Manage CRM software on a daily basis.
Ensure all leads are entered correctly into the CRM.
Monitor telecalling software usage and performance.
Verify user login activity and lead updates.
Coordinate with software vendors for technical issues.
Maintain CRM data accuracy.
Ensure duplicate leads are identified and resolved.
Monitor CRM dashboards and user compliance.
Generate CRM reports for management.

5. Reporting & MIS

Prepare Daily MIS Reports.
Prepare Weekly Sales Reports.
Prepare Monthly Performance Reports.
Maintain Lead Tracking Reports.
Generate Lead Conversion Reports.
Prepare Store-wise Performance Reports.
Prepare Campaign Performance Reports.
Prepare Management Dashboards.
Present reports to HODs and Directors.
Maintain records using Microsoft Excel and Google Sheets.

6. Marketing Coordination

Coordinate with the Marketing Department regarding daily campaigns.
Share approved marketing creatives with all stores.
Maintain a creative distribution tracker.
Verify that each store publishes assigned creatives.
Follow up on pending uploads.
Coordinate campaign execution across all branches.
Assist in campaign reporting and lead attribution.

7. Interdepartmental Coordination

Coordinate with:

Marketing Department
Retail Stores
Telecalling Team
Sales Team
Corporate Sales
Jamsons Care
Tally Division
Operations Team
Management
Other Teams

Ensure smooth communication and timely completion of assigned tasks.

Required Skills

Excellent verbal and written communication skills.
Strong coordination and follow-up abilities.
Good analytical and reporting skills.
Strong organizational and time-management skills.
Ability to handle multiple priorities simultaneously.
High attention to detail.
Problem-solving attitude.
Customer-focused approach.

Technical Skills

Microsoft Excel (VLOOKUP, Pivot Tables, IF Functions, Charts, Basic Formulas)
Google Sheets
CRM Software
Telecalling Software
Microsoft Office
Google Workspace
WhatsApp Business
Basic Reporting Dashboards

Pay: ₹18,000.00 - ₹30,000.00 per month

Benefits:

Internet reimbursement
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

customer care manager jobs in goa goa

Reporting and lead coordination executive

Optical Store Incharge

People & Culture Executive

Executive Housekeeper

Food & Beverage Controller

Quality Manager

Loss Prevention Manager

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