Guindy Chennai Tamil Nadu Service desk engineer Jobs – 45 Open Jobs Today

Administrator - Desk Side Services, AMT Asset Management Software
HCLTech —Chennai, Tamil Nadu
- Microsoft Excel
- Computer Science
- Bachelor's degree
4d
Desktop Support Specialist Engineer
Ventra Health, Inc. —Perungudi, Chennai, Tamil Nadu
- Full-time
- Computer Science
- Customer service
- Windows
IT Infra Support Engineer- L1/L2
Azentio Software —Chennai, Tamil Nadu
- Microsoft Access
- Microsoft Outlook
- ERP systems
Shift Lead, Service Desk and IT Operations
CMS IT Services Pvt. Ltd —Chennai, Tamil Nadu
- ₹8,00,000 - ₹10,00,000 a year
- Full-time
- Software troubleshooting
- Windows
- Linux
- Health insurance
Quick apply
2d
Advanced Technical Support Engineer
Sectigo —Chennai, Tamil Nadu
- ₹9,00,000 a year
- Weekend availability
- Computer Science
- Software troubleshooting
- Word processing
Quick apply
2d
IAM Engineer
UST —Chennai, Tamil Nadu
- Microsoft Access
- Azure
- Scripting
Quick apply
3d
Snowflake Support Engineer
AstraZeneca —Chennai, Tamil Nadu
- Full-time
- Computer science
- English
- Analysis skills
Service Desk Engineer
Sysnet Global Technologies Pvt.Ltd —Chennai, Tamil Nadu
- Microsoft Outlook
- Writing skills
- Microsoft Office
Quick apply
HIL Test Engineer
L&T Technology Services Limited. —Chennai, Tamil Nadu
- Full-time
- Master's degree
- Analysis skills
- Electrical experience
Functional Analyst – Treasury & Derivatives
Kyndryl —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- Agile
Engineer - Desk Side Services, AMT Asset Management Software
HCLTech —Chennai, Tamil Nadu
Technical Support Engineer
Desirous Global Consulting —Chennai, Tamil Nadu
- Full-time
- Windows
Technical Support Engineer I
Sectigo —Chennai, Tamil Nadu
- Weekend availability
- Software troubleshooting
- Word processing
- Computer literacy
Quick apply
M365 Platform Engineer
TD Synnex —Chennai, Tamil Nadu
- Full-time
- SharePoint
Networking Managed Services Engineer (L2)
NTT Ltd —Chennai, Tamil Nadu
- Full-time
- Bachelor's degree
Advanced Associate, Technology Support
Pearson —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Inventory control
- Software troubleshooting
1d
Desktop Support Engineer
Techindia Infoway Pvt Ltd —Ambattur, Chennai, Tamil Nadu
- ₹18,000 - ₹22,000 a month
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Health insurance
Quick apply
5d
System Engineer
GE Vernova —Chennai, Tamil Nadu
- Weekend availability
- AutoCAD
- Microsoft Excel
- Schematics
Desktop Support Engineer- Immediate joiner
Techindia infoway pvt.ltd —Ambattur, Chennai, Tamil Nadu
- ₹15,000 - ₹20,000 a month
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Health insurance
Quick apply
Network Engineer
MedExpert Billing and Consulting —Chennai, Tamil Nadu
- Rotational shift
- Hybrid work
- Azure
- Computer Science
- Software troubleshooting
Quick apply

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Administrator - Desk Side Services, AMT Asset Management Software

HCLTech -
Chennai, Tamil Nadu

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Job details

4 days ago

Qualifications

BCS
ITIL Certification
Microsoft Excel
Computer Science
SCCM
IT service management
Bachelor's degree
POS
ServiceNow
Pivot tables
Business Administration
Information Technology

Full job description

Chennai, Tamil Nadu
Job Summary

The Hardware Asset Management (HAM) L2 Analyst is responsible for managing and controlling the lifecycle of IT hardware assets from receipt and inventory updates through deployment, movement, recovery, reconciliation, and retirement. The role ensures asset data accuracy, process compliance, audit readiness, and effective coordination across offshore operations, field support teams, service desk, vendors, logistics partners, procurement, and customer stakeholders.

Key Responsibilities

1 Asset Lifecycle Management \\\\r\\\\n\\\\r\\\\nManage end-to-end hardware asset lifecycle activities including procurement tracking, asset receipt, deployment, assignment, transfer, return, recovery, and disposal support. \\\\r\\\\n\\\\r\\\\nEnsure asset records are created, updated, and maintained accurately in the authorized asset management tool or CMDB. \\\\r\\\\n\\\\r\\\\nValidate hardware asset ownership, location, status, warranty, serial number, model, and assignment details. \\\\r\\\\n\\\\r\\\\nSupport asset refresh, migration, recovery, and transition activities as part of business-as-usual and project requirements. \\\\r\\\\n\\\\r\\\\n2.2 Inventory Management and Reconciliation \\\\r\\\\n\\\\r\\\\nMaintain accurate inventory records for laptops, desktops, tablets, printers, scanners, POS systems, network devices, peripherals, and accessories. \\\\r\\\\n\\\\r\\\\nPerform periodic inventory audits, physical-to-system reconciliation, and discrepancy resolution. \\\\r\\\\n\\\\r\\\\nInvestigate missing assets, duplicate records, incorrect assignments, stock mismatches, and asset movement gaps. \\\\r\\\\n\\\\r\\\\nMonitor stock availability and coordinate replenishment or redeployment requirements with relevant teams. \\\\r\\\\n\\\\r\\\\n2.3 Ticket and Request Management \\\\r\\\\n\\\\r\\\\nHandle L2 asset-related incidents, service requests, tasks, and fulfilment activities within defined SLA targets. \\\\r\\\\n\\\\r\\\\nCoordinate asset allocation, recovery, transfer, replacement, and dispatch requirements with field and depot teams. \\\\r\\\\n\\\\r\\\\nUpdate tickets with clear notes, actions taken, dependency status, and closure evidence. \\\\r\\\\n\\\\r\\\\nEscalate aged, blocked, or high-risk asset tickets to the appropriate resolver group or management path. \\\\r\\\\n\\\\r\\\\n2.4 Vendor, Depot and Logistics Coordination \\\\r\\\\n\\\\r\\\\nCoordinate with vendors, depot partners, logistics providers, procurement teams, and field engineers for shipment, receipt, repair, and return tracking. \\\\r\\\\n\\\\r\\\\nTrack assets in transit and follow up on delayed delivery, failed pickup, damaged shipment, or missing proof of delivery cases. \\\\r\\\\n\\\\r\\\\nSupport warranty validation, RMA coordination, and repair status follow-up with approved vendors. \\\\r\\\\n\\\\r\\\\nMaintain supporting documentation such as shipment records, return confirmations, repair references, and disposal certificates. \\\\r\\\\n\\\\r\\\\n2.5 Reporting, Audit and Compliance \\\\r\\\\n\\\\r\\\\nPrepare daily, weekly, and monthly asset reports including inventory status, aging assets, reconciliation exceptions, movement tracker, and audit readiness metrics. \\\\r\\\\n\\\\r\\\\nSupport internal and external audits by providing accurate asset evidence, transaction history, and control documentation. \\\\r\\\\n\\\\r\\\\nEnsure adherence to customer-specific HAM standards, ITAM controls, security requirements, and organizational policies. \\\\r\\\\n\\\\r\\\\nIdentify process gaps, recurring discrepancies, and control risks; recommend corrective actions and improvement opportunities.

Skill Requirements

\\\\r\\\\nSkill Area \\\\r\\\\n\\\\r\\\\nExpected Capability \\\\r\\\\n\\\\r\\\\nITAM / HAM Process Knowledge \\\\r\\\\n\\\\r\\\\nStrong understanding of hardware asset lifecycle, inventory control, CMDB updates, asset reconciliation, audit support, and retirement/disposal processes. \\\\r\\\\n\\\\r\\\\nTools and Platforms \\\\r\\\\n\\\\r\\\\nWorking knowledge of ServiceNow HAM / ITSM, BMC Helix, Ivanti, ManageEngine Asset Explorer, SCCM / Microsoft Endpoint Configuration Manager, or similar tools. \\\\r\\\\n\\\\r\\\\nData and Reporting \\\\r\\\\n\\\\r\\\\nAdvanced Excel skills including Pivot Tables, VLOOKUP/XLOOKUP, filters, data validation, reconciliation, and report preparation. \\\\r\\\\n\\\\r\\\\nOperational Coordination \\\\r\\\\n\\\\r\\\\nAbility to coordinate with service desk, field support, logistics, depot, procurement, vendors, and customer contacts. \\\\r\\\\n\\\\r\\\\nDocumentation \\\\r\\\\n\\\\r\\\\nAbility to maintain SOPs, runbooks, trackers, audit evidence, and knowledge articles with clear and accurate information. \\\\r\\\\n\\\\r\\\\nITIL Awareness \\\\r\\\\n\\\\r\\\\nGood understanding of incident, request, change, problem, configuration, and asset management processes. \\\\r\\\\n\\\\r\\\\n

Other Requirements

Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related discipline. \\\\r\\\\n\\\\r\\\\n3 to 6 years of experience in Hardware Asset Management, IT Asset Management, Inventory Management, IT Operations, or Field Support Operations. \\\\r\\\\n\\\\r\\\\nExperience working in enterprise environments with multi-site asset tracking and offshore delivery support. \\\\r\\\\n\\\\r\\\\nITIL Foundation certification is preferred. \\\\r\\\\n\\\\r\\\\nServiceNow HAM / ITSM experience is preferred. 1. Itil Foundation Certification (Optional But Valuable).
2. Certification In Asset Management (Optional But Valuable)

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Refine Your Search

service desk engineer jobs in guindy chennai tamil nadu

Administrator - Desk Side Services, AMT Asset Management Software

Desktop Support Specialist Engineer

IT Infra Support Engineer- L1/L2

Shift Lead, Service Desk and IT Operations

Advanced Technical Support Engineer

IAM Engineer

Snowflake Support Engineer

Service Desk Engineer

HIL Test Engineer

Functional Analyst – Treasury & Derivatives

Engineer - Desk Side Services, AMT Asset Management Software

Technical Support Engineer

Technical Support Engineer I

M365 Platform Engineer

Networking Managed Services Engineer (L2)

Advanced Associate, Technology Support

Desktop Support Engineer

System Engineer

Desktop Support Engineer- Immediate joiner

Network Engineer

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