Gurgaon H.o Gurugram Haryana Sr. customer success manager Jobs – 167 Open Jobs Today

Sr. Customer Success Manager
Ginni Systems Ltd. —Gurugram, Haryana
- CRM software
- ERP systems
- Analysis skills
- Health insurance
Quick apply
Senior Customer Success Manager
Simpplr —Gurugram, Haryana
- Full-time
- Remote
- Master's degree
- Bachelor's degree
- Business Administration
- Health insurance
- Work from home
5d
Digital Product Manager
PepsiCo —Gurugram, Haryana
- Remote
- Engineering
- Data analysis skills
- Master's degree
Sr. Manager - Learning and Development 4D
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- English
- Master's degree
- Project management
Quick apply
Office Manager
G2 —Gurugram, Haryana
- Full-time
- Google Suite
- Bachelor's degree
- Business Administration
CRM Manager
RISEONIC REALTY PRIVATE LIMITED —Gurgaon H.O, Gurugram, Haryana
- ₹40,000 - ₹65,000 a month
- Full-time
- Bachelor's degree
- In-person
- Paid sick time
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Business Head / Senior Business Development Manager
Tulio —Gurugram, Haryana
- ₹10,00,000 - ₹20,00,000 a year
- Full-time
- Marketing
- Business development
- Bachelor's degree
- Health insurance
- Cell phone reimbursement
Quick apply
11d
Sr. Manager Enterprise Sales- North India
PinnacleU —Gurugram, Haryana
- ₹25,00,000 - ₹32,00,000 a year
- Full-time
- Sales
- Travel
- APIs
Quick apply
Manager, Commercial Excellence - Global Capability Center
Alvarez & Marsal —Gurugram, Haryana
- Microsoft Excel
- Finance
- Master's degree
12d
Program Manager - Enterprise Programs 3
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Hybrid work
- PMP
- English
- Finance
Quick apply
10d
Sr Manager - HR Generalist Gurugram
indiagold —Gurugram, Haryana
- Full-time
- Sales
- Diploma
- Health insurance
Customer Success Manager L-2
eshopbox —Gurugram, Haryana
- Full-time
- Communication skills
Senior Director Supply Chain India
Adidas —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- English
Incident Operations Manager
NTT Ltd —Gurugram, Haryana
- Full-time
- Bachelor's degree
- Team management
- Mentoring
Program Manager - PMO (Junior)
Maruti Suzuki India Ltd —Gurugram, Haryana
- Full-time
- Master's degree
- Project management
- Bachelor's degree
Senior Program Manager - Travel
R1 RCM, Inc. —Gurugram, Haryana
- Full-time
- Master's degree
- Bachelor's degree
- Travel
NPS (Indirect - Commercial) Procurement Manager - SoA
Reckitt —Gurugram, Haryana
- English
- Finance
- Master's degree
- Health insurance
P4 Manager - Financial Operation
PayU —Gurugram, Haryana
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Service Manager - Platform Team
Anaplan —Gurugram, Haryana
- Email
- Project management
- Bachelor's degree
- Communication skills
Quick apply
IT Incident & Problem Manager - incident managmt + process owner
Gartner —Gurugram, Haryana
- Email
- Hybrid work
- Writing skills
- English
- Bachelor's degree

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Sr. Customer Success Manager

Ginni Systems Ltd.
Gurugram, Haryana

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Job details

Benefits

Health insurance

Qualifications

CRM software
ERP systems
Analysis skills
Bachelor's degree
Business Administration
Communication skills

Full job description

Job Title: Senior Customer Success Manager

Location: Gurgaon

Experience: 8+ years

Qualification:Bachelor's degree in Business Administration, Accounts, or a related field.

Job Summary: Join us as a Senior Customer Success Manager - in our Customer Success Team at Gurgaon office to get the opportunity to do the best work of your career and make a profound impact in our journey of enabling retail in India.

What You’ll Achieve: We are seeking a highly experienced and motivated Senior Customer Success Manager to join our dynamic team. The successful candidate will have a minimum of 6 years of experience in the Customer Success department, with a proven track record of managing and retaining high-value clients. As a Senior Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our most strategic customers, driving adoption and retention, and identifying opportunities for growth.

You will:

Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
Develop and execute customer success plans, including onboarding, training, and ongoing support.
Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
Monitor customer health metrics and proactively address any red flags to prevent churn.
Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
Stay up-to-date with industry trends and best practices in customer success management.

Essential Requirements:

Bachelor's degree in Business Administration, Accounts, or a related field.
Minimum of 8 years of experience in a customer success role, preferably in a SaaS company.
Proven track record of managing and retaining high-value customers.
Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.
Self-motivated and results-oriented, with the ability to work independently and as part of a team.
Proficient in CRM software and other customer success tools.
Ability to travel as needed to meet with customers.

Desirable Requirements:

Experience with retail ERP.

Take this first step towards your dream career and an insane learning path.

Every Ginesys team member brings something unique to the table.

Benefits:

We like to think that talent grows at Ginesys One and stays at Ginesys. To ensure this, we provide our employees with the best working environment, the latest technology and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach. We offer competitive salary, and other fantastic perks and benefits, such as:

Ginesys Academy for holistic training and development.

Comprehensive health insurance coverage.
Excellent rewards and recognition policy.
Transparent compensation policy with no unnecessary deduction in CTC.
Annual company off-site and a variety of events, celebrations throughout the year.
Travelling opportunities between our offices across the country.
Annual Ginesys walkathon & related sporting events.
Quarterly Coffee with CEO.

Here’s our story; now tell us yours:

“Ginesys One” is India’s best omni retail suite backed by Ginesys, the first integrated Retail specific ERP software for online retail, offline retail and distribution. It is the largest Indian company in the retail tech industry catering to both online and offline needs. 1200 + brands including (Manyavar, V-Mart, Skechers) are accelerating their businesses with Ginesys. With a team of 400+ employees, Ginesys One plans to revolutionize retail by being a single-stop cloud-based retail suite.

We have a pan India presence with offices in major cities including Gurgaon, Kolkata, Bangalore, Hyderabad, Mumbai, Coimbatore & Goa and are expanding rapidly. We love the challenges of retail and are busy solving them to create a great retail tech suite.

Ginesys core mission is to continue to build world-class internal service capabilities, in a bid to deliver outstanding external service value to customers. We are an ISO-certified and SOC compliant company having won myriad awards for our innovation and support. For further information, please visit our website http://ginesys.in

BGV will be conducted by a third-party agency, and any discrepancies or failure in the verification process will lead to immediate termination of employment.

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Refine Your Search

sr. customer success manager jobs in gurgaon h.o gurugram haryana

Sr. Customer Success Manager

Senior Customer Success Manager

Digital Product Manager

Sr. Manager - Learning and Development 4D

Office Manager

CRM Manager

Business Head / Senior Business Development Manager

Sr. Manager Enterprise Sales- North India

Manager, Commercial Excellence - Global Capability Center

Program Manager - Enterprise Programs 3

Sr Manager - HR Generalist Gurugram

Customer Success Manager L-2

Senior Director Supply Chain India

Incident Operations Manager

Program Manager - PMO (Junior)

Senior Program Manager - Travel

NPS (Indirect - Commercial) Procurement Manager - SoA

P4 Manager - Financial Operation

Senior Service Manager - Platform Team

IT Incident & Problem Manager - incident managmt + process owner

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