Haryana Major incident manager Jobs – 36 Open Jobs Today

Major Incident Manager
MKS Inc. —Gurugram, Haryana
- Full-time
- Azure
- Computer Science
- Software troubleshooting
Quick apply
1d
ITSM - Transition Senior Manager Process Owner
Boston Consulting Group —Gurugram, Haryana
- Full-time
- DevOps
- Engineering
- Bachelor's degree
PLM Incident Manager
Siemens Energy —Gurugram, Haryana
- Full-time
- Remote
- Computer Science
- Engineering
- Windows
- Flexible schedule
Manager / Senior Manager – Operational Risk & Data Privacy
Stashfin —Gurugram, Haryana
- Full-time
- SQL
- In-person
- Banking
Quick apply
Manager/Senior Manager - Operational Risk & Data Privacy
Stashfin —Gurugram, Haryana
- Full-time
- SQL
- In-person
- Banking
Quick apply
NOC Senior Manager
Capgemini Sogeti —Gurugram, Haryana
- Bachelor's degree
- Scripting
- Computer networking
1d
Information security manager (Security Tools)
etalenthire —Gurugram, Haryana
- ₹20,17,105.11 - ₹40,07,873.96 a year
- Full-time
- Computer Science
- English
- Bachelor's degree
Quick apply
8d
Senior Service Manager - Platform Team
Anaplan —Gurugram, Haryana
- Email
- Project management
- Bachelor's degree
- Communication skills
Quick apply
Infrastructure Engineer Associate Manager
Accenture —Gurugram, Haryana
- Full-time
- Azure
- Oracle
- AWS
Senior Technical Services Co-ordinator
JLL —Gurugram, Haryana
- Electrical experience
- Bachelor's degree
- Plumbing
- Health insurance
Engineering Manager
AltF CoWorking —Gurgaon Kty., Gurugram, Haryana
- ₹7,00,000 - ₹10,00,000 a year
- Full-time
- Project management
- Plumbing
- Leadership
Operations Engineer
Accenture —Gurugram, Haryana
- Full-time
- Azure
- Computer Science
- Windows
Manager - Operations and Vetting - Celcius Tech - Gurgaon
Fleet Management —Gurugram, Haryana
Global Response Analyst
FNZ —Gurugram, Haryana
- Full-time
- Computer Science
- SQL
- Analysis skills
Manager, DevOps Platform Engineer - Global Capability Center
Alvarez & Marsal —Gurugram, Haryana
- Azure
- Computer Science
- DevOps
Lead - Service Management (SM4)
Microland —Gurugram, Haryana
- Master's degree
- Bachelor's degree
- Team management
4d
Senior VDI Engineer
AHEAD —Gurugram, Haryana
- Full-time
- Azure
- Analysis skills
- Scripting
- Health insurance
- Paid time off
Chief of Staff
QuickLaunch —Gurgaon Kty., Gurugram, Haryana
- Full-time
- Azure
- DevOps
- AWS
2d
Application Support Engineer
Accenture —Gurugram, Haryana
- Full-time
- Oracle
- Analysis skills
- Computer networking
Technical Product Specialist - Global Social Responsibility
McKinsey & Company —Gurugram, Haryana
- AWS
- Analysis skills
- Bachelor's degree
9d

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Major Incident Manager

MKS Inc. -
Gurugram, Haryana

Quick apply

Job details

Full-time
1 day ago

Qualifications

Jira
ITIL Certification
Azure
Computer Science
Incident management
Software troubleshooting
Windows
Bash (Unix shell)
AWS
Bachelor's degree
ITIL
Scripting
ServiceNow
Cloud computing
Problem management
Linux
Leadership
Communication skills
Python
PowerShell

Full job description

Role Summary:

The Major Incident Manager is responsible for managing the lifecycle of major incidents, ensuring timely resolution, effective communication, and minimal business impact. This role acts as the central point of coordination during critical outages and drives post-incident reviews.

Key Responsibilities

Incident Coordination
- Take ownership of major incidents from detection to resolution.
- Initiate and lead technical bridge calls with relevant teams (Infrastructure, Application, Network).
- Ensure timely engagement of SMEs and escalation to leadership when required.
Communication
- Provide regular updates to stakeholders during incidents.
- Maintain clear and concise communication across technical and business teams.
- Issue incident notifications and status reports as per communication plan.
Documentation
- Record incident timeline, actions taken, and decisions made.
- Ensure accurate incident ticket updates in ITSM tool.
- Drive post-incident RCA and problem management activities.
Process Compliance
- Adhere to ITIL Incident Management best practices.
- Identify gaps and recommend improvements in incident handling processes.

Required Skills

Strong understanding of ITIL framework (Incident & Problem Management).
Excellent communication and leadership skills.
Ability to manage high-pressure situations and make quick decisions.
Familiarity with ITSM tools (ServiceNow, Jira, etc.).
Basic technical knowledge of infrastructure and applications for effective coordination.
High-level knowledge of Windows/Linux OS, Networking fundamentals, AWS, Azure, and Cloud computing.
Experience with monitoring and ITSM tools.
Ability to analyze logs and troubleshoot application/service issues.
Basic scripting skills (PowerShell, Bash, Python preferred).
Good communication and problem-solving skills.

Qualifications

Bachelor’s degree in IT/Computer Science or related field.
8+ years of experience in IT operations, with at least 3 years in incident management.
ITIL Foundation certification preferred.

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations. Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.

MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: [email protected] .

If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role

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