Haryana Technical support representative Jobs – 212 Open Jobs Today

Peer Review Associate (Reviewer Selection)
Sage —Gurugram, Haryana
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Executive / Assistant Manager : Supply Planning Domestic
Autoliv India —Jhajjar, Haryana
- ₹1,00,000 - ₹1,20,000 a month
- Oracle
- Training & development
Service coordinator - IT help Desk
Ace Web Solutions —Panchkula, Haryana
- ₹3,00,000 - ₹4,50,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Commuter assistance
- Paid time off
Quick apply
5d
M1 Manager - Customer Support
PayU —Gurugram, Haryana
- CRM software
- Microsoft Excel
- Customer service
Business and Data Analyst
Sage —Gurugram, Haryana
- Remote
- Microsoft Excel
- SQL
- Communication skills
9d
Customer Service/Technical Support
JOY CLOUD SERVICES LLP —Gurugram, Haryana
- ₹42,000 - ₹46,000 a month
- Full-time
- Sales
- Customer service
- English
- Work from home
Quick apply
2d
Customer Service Officer(Prefer GGN Based Candidates)
Recliners India Pvt Ltd —Gurugram, Haryana
- ₹18,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- Customer service
- English
- Health insurance
- Paid time off
Quick apply
Interface and Installation Manager -Telecom
Larsen & Toubro —Faridabad, Haryana
- Full-time
- AutoCAD
- PMP
- Engineering
Site Supervisor-Projects (Interior Fitout)
SPAR TECHNOVET PRIVATE LIMITED —Faridabad, Haryana
- ₹35,000 - ₹45,000 a month
- Full-time
- Project management
- Bachelor's degree
- Plumbing
- Cell phone reimbursement
Quick apply
Executive - Helpdesk
Cushman & Wakefield —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
IT Support Associate
ASSPL - Maharashtra —Gurugram, Haryana
- Full-time
- Windows
- AWS
- Analysis skills
Product Support Specialist
roblox —Gurugram, Haryana
- Monday to Friday
- CRM software
- Data analysis skills
- SQL
Technical Support Representative
PSY - Global IT Solutions —Gurugram, Haryana
- Software troubleshooting
- Customer service
- Bachelor's degree
Senior Specialist
Autoliv India —Jhajjar, Haryana
- ₹10,00,000 - ₹15,00,000 a year
- English
- Analysis skills
- Bachelor's degree
Operations Executive : CTY (Gurgaon)
DHL —Gurugram, Haryana
- Email
- Up to 50% travel
- 12th Pass
- Bachelor's degree
- Health insurance
- Paid time off
4d
Associate Support Analyst
Anaplan —Gurugram, Haryana
- Email
- Data analysis skills
- English
- Bachelor's degree
Quick apply
Receptionist and telecaller
Maac Rohtak —Rohtak, Haryana
- ₹10,000.00 - ₹17,842.43 a month
- Full-time
- CRM software
- Sales
- Salesforce
- Paid time off
Quick apply
7d
Services Account Manager
Lenovo —Gurugram, Haryana
- Full-time
- Windows
- Bachelor's degree
- AI
Business Analyst – Agentic AI & Application Development
SWARAN SOFT SUPPORT SOLUTIONS PRIVATE LIMITED —Gurugram, Haryana
- Azure
- Computer Science
- Sales
Quick apply
Customer Service Representative
outpace consulting services —Gurugram, Haryana
- ₹30,000 - ₹33,000 a month
- Full-time
- Bachelor's degree
- In-person
- Communication skills
- Commuter assistance
- Health insurance
Quick apply

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Peer Review Associate (Reviewer Selection)

Sage -
Gurugram, Haryana

Apply Now

Job details

Qualifications

Microsoft Powerpoint
Microsoft Word
Sage
Microsoft Excel
Microsoft Outlook
Doctoral degree
English
Research
Microsoft Office
Master's degree
Databases
Analysis skills
Quality assurance
Bachelor's degree
Organisational skills
Agile
Communication skills

Full job description

Job Purpose

The Peer Review Associate (Reviewer Selection), plays a critical role in managing and maintaining the integrity, efficiency, and quality of the peer review process for assigned scholarly journals. The role involves identifying and engaging qualified reviewers, coordinating with editors and authors, ensuring adherence to publication standards, and supporting the successful progression of manuscripts through the peer review lifecycle.

Working closely with journal editorial teams, Sage colleagues in the US and UK, and other stakeholders, the Associate contributes to delivering a seamless peer review experience while upholding the highest ethical and publishing standards.

Department: Global Services Division – Publishing Services
Reports To: Peer Review Supervisor
Direct Reports: None

Key Responsibilities

Reviewer Selection & Peer Review Management

Identify, evaluate, and invite suitable peer reviewers for submitted manuscripts, ensuring reviewer expertise and absence of conflicts of interest.
Manage reviewer invitations and follow-ups until sufficient high-quality reviews are obtained (typically two reviews per manuscript).
Monitor the progress of manuscripts throughout the peer review cycle and ensure timely completion of all review-related activities.
Support reviewers in completing reviews through Sage Track and resolve any process-related issues.

Stakeholder Management

Build and maintain strong working relationships with Editors-in-Chief, Associate Editors, authors, reviewers, and internal Sage teams.
Serve as a key point of contact for journal stakeholders regarding peer review activities and manuscript progress.
Respond to stakeholder queries professionally and within agreed service timelines.
Escalate sensitive or complex communications to management when necessary.

Editorial & Administrative Support

Review newly submitted manuscripts to ensure compliance with journal submission requirements and readiness for peer review.
Maintain and administer assigned journals through Sage Track.
Update and optimize journal-specific email templates and workflow processes.
Generate and analyze reports from Sage Track to support journal performance monitoring.

Production Readiness & Quality Assurance

Verify that accepted manuscripts meet all production requirements before transfer to the Production team.
Ensure author information, manuscript files, permissions, references, contributor forms, and supporting documents are complete and accurate.
Export accepted manuscripts within established publication timelines.
Maintain high standards of editorial accuracy and process compliance.

Collaboration & Process Improvement

Work closely with editorial, production, and marketing teams across Sage's global offices.
Participate in the implementation of new journals and platform enhancements.
Support global initiatives to improve peer review workflows and operational efficiency.
Stay informed about evolving peer review practices, publishing ethics, and industry best practices.

Essential Duties

Conduct manuscript compliance checks.
Perform reviewer research, selection, and invitation management.
Track overdue tasks and ensure timely completion of activities by editors, reviewers, and authors.
Manage contributor forms and author documentation.
Maintain daily workflow trackers and productivity records.
Prepare and share weekly performance reports with management.
Troubleshoot Sage Track issues and coordinate with technical support teams when required.
Provide guidance and support to Editorial Assistants where applicable.
Ensure journals comply with established workflows, standards, and publication timelines.

Productivity & Performance Expectations

Manage a portfolio of journals and manuscript submissions in line with annual workload allocation plans.
Meet or exceed predefined turnaround times and service-level expectations.
Deliver high-quality support across key peer review components, including:
- Administrative Checks
- Reviewer Research & Invitations
- Contributor Forms Management
- Production Readiness Checks
Maintain accurate records, reporting, and workflow documentation.

Qualifications & Experience

Required

Bachelor's degree in Life Sciences or a related discipline.
1–2 years of experience with an academic publisher, scholarly journal, or publishing service provider.
Strong understanding of scholarly publishing and peer review processes.

Preferred

Candidates pursuing or holding a Master's degree or PhD.
Experience publishing or contributing to academic research articles.
Familiarity with manuscript management systems such as Sage Track or ScholarOne.

Key Skills & Competencies

Technical Skills

Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Ability to use online research tools and databases to identify suitable reviewers.
Familiarity with editorial management systems and publication workflows.

Communication Skills

Excellent written and verbal English communication skills.
Ability to communicate effectively with global stakeholders.
Professional, responsive, and customer-focused approach.

Analytical & Interpersonal Skills

Strong critical thinking and problem-solving abilities.
Excellent organizational skills and attention to detail.
Ability to manage multiple priorities and meet deadlines.
Strong interpersonal skills and relationship management capabilities.
Ability to work independently with minimal supervision while contributing effectively within a team environment.

Team & Organizational Contribution

Collaborate proactively with colleagues and cross-functional teams.
Share ideas, insights, and process improvement recommendations.
Support organizational projects, initiatives, and special assignments.
Demonstrate professionalism, accountability, and a commitment to team success.
Maintain regular attendance, adherence to workplace policies, and effective communication with management.

Success in This Role

A successful Peer Review Associate consistently ensures timely reviewer engagement, maintains strong stakeholder relationships, upholds publication quality standards, and contributes to the smooth and efficient operation of Sage's peer review processes.

Diversity, Equity, and Inclusion

At Sage we are committed to building a diverse and inclusive team that is representative of all sections of society and to sustaining a culture that celebrates difference, encourages authenticity, and creates a deep sense of belonging. We welcome applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, color, race, nationality, ethnic or national origin, religion or belief as creating value through diversity is what makes us strong. As a business and as an organization with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Apply Now

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technical support representative jobs in haryana