Hr Senior support lead it operations Jobs – 593 Open Jobs Today

Manager, IT Operations
Connor, Clark & Lunn Financial Group Ltd. —Gurugram, Haryana
- Bachelor's degree
- Continuous improvement
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Director/ Senior Director - Operations
Alvarez & Marsal —Gurugram, Haryana
- Full-time
- Public speaking
- Master's degree
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Assistant Manager, IT Operations
Connor, Clark & Lunn Financial Group Ltd. —Gurugram, Haryana
- Bachelor's degree
- Continuous improvement
Quick apply
Global Finance & Operations Senior Manager – Transformation & Migration Execution
Boston Consulting Group —Gurugram, Haryana
- Full-time
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- Master's degree
- Analysis skills
Global L&D Operations Shared Services Senior Director
Boston Consulting Group —Gurugram, Haryana
- Full-time
- Management
- English
- Bachelor's degree
Senior System Engineer – IT Infrastructure & Service Desk
TNS Infrastructure Technology Pvt.Ltd. —Manesar, Haryana
- ₹9,340.47 - ₹40,744.53 a month
- Urgently hiring
- Oracle
- Microsoft Outlook
- Computer Science
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Delivery Operations Team Lead
Accenture —Gurugram, Haryana
- Full-time
- Oracle
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14d
Global IT Executive Director - Digital Workplace Solutions
Boston Consulting Group —Gurugram, Haryana
- ₹2,55,000 - ₹2,97,500 a year
- Full-time
- Master's degree
- Bachelor's degree
- Agile
- Health insurance
- Paid time off
1h
Delivery Operations Senior Analyst
Accenture —Gurugram, Haryana
- Full-time
- Bachelor's degree
Procure to Pay Operations Senior Analyst
Accenture —Gurugram, Haryana
- Full-time
- Spanish
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Global Finance and Operations Senior Manager - Travel & Expense
Boston Consulting Group —Gurugram, Haryana
- Full-time
- Management
- Finance
- Master's degree
Delivery Lead Senior Manager
Accenture —Gurugram, Haryana
- Full-time
- Finance
- Master's degree
- Business Administration
EP&P Senior Manager - Service Desk
Boston Consulting Group —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
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Lead - EMEA Finance Technology & Platform Enablement
JLL —Gurugram, Haryana
- Oracle
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- Health insurance
2d
Senior Specialist Customer Service & Support
SIG Group —Gurugram, Haryana
- Master's degree
- Bachelor's degree
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- Work from home
2d
Sr. Tech Lead - Application Support N 4D
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Computer Science
- English
- Master's degree
Quick apply
Team Lead, Client Success (Refund Operations)
G2 —Gurugram, Haryana
- Full-time
- Salesforce
- AI
- Communication skills
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Senior Sourcing Specialist - Operations & Logistics
Circle K —Gurugram, Haryana
- Analysis skills
- Bachelor's degree
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1d
Director, Procurement & Operations
Cvent —Gurugram, Haryana
- Full-time
- Hybrid work
- Salesforce
- AI
- Leadership
- Paid time off
Senior Manager, MarTech (FRWD)
Bain & Co. —Gurugram, Haryana
- Full-time
- Salesforce
- Master's degree
- Analysis skills
Quick apply
13d

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Manager, IT Operations

Connor, Clark & Lunn Financial Group Ltd. -
Gurugram, Haryana

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Job details

Qualifications

ITIL Certification
IT service management
LAN
Firewall
Bachelor's degree
Continuous improvement
Business continuity planning
SAN
VMWare

Full job description

We are looking for an Manager, IT Operations to join our Information Systems group. The Information Technology (IT) team resides within the Information Systems group and is responsible for the management, operations, maintenance, cloud technology and security for the IT infrastructure that supports the organization. The team is made up of several sub-teams that are collaborative and effectively apply technology to solve complex problems which has been a key factor to the firm's success. CC&L Financial Group, as an investment management firm, manages a wide range of global assets and the financial group relies heavily on the IS team for a variety of distinct functions. This is a fantastic opportunity to be part of a strategic team, whose scope and importance continues to grow. We place high value on maintaining an entrepreneurial spirit and creating a culture where each of us has opportunities to succeed. We are a solution orientated and collaborative team seeking like-minded individuals who thrive in a challenging and dynamic environment.

What You Will Do:

The Manager – IT Operations is accountable for end-to-end day-to-day IT operations, ensuring the stability, availability, performance, and security of our enterprise infrastructure and services. This role combines hands-on technical leadership with people and vendor management, overseeing BAU operations, ITIL-aligned incident/problem/change management, and major incident response to restore service quickly and prevent recurrence. The successful candidate will drive operational excellence through monitoring/observability improvements, automation and runbook discipline, patching and lifecycle management, capacity planning, and continuous improvement initiatives, partnering closely with business and IT stakeholders to meet agreed service levels (SLAs/SLOs).

The role will act as a key bridge between IT Operations teams, business stakeholders, and global counterparts

Operate and enhance our NOC function within the India office.
Own day‑to‑day IT Operations (BAU) ensure high availability of systems and service.
Lead and manage critical incident management, including root cause analysis (RCA) and preventive actions.
Guide and support the team during production issues, outages, and escalations.
Ensure adherence to ITIL processes (Incident, Problem, Change, and Service Request Management).
Good Understanding of Patching and Vulnerability management process.
Strong Technical knowledge and hands‑on skills
Backup & Recovery (Commvault or similar tools)
Virtualization (VMware / Hyper‑V)
Servers and supporting hardware
Storage solutions (SAN, NAS)
Networking (LAN/WAN, firewalls, load balancers – conceptual understanding)
Lead, mentor, and manage an IT Operations team, including performance management and skill development.
Allocate work effectively across shifts and ensure coverage across time zones as required.
Drive a culture of process discipline, accountability, and continuous improvement.
Engage with internal stakeholders (Applications, Security, Business teams) to ensure alignment.
Coordinate with vendors and service providers for infrastructure support and escalations.
Communicate effectively with senior leadership during incidents and operational reviews.
Ensure high‑quality documentation for SOPs, runbooks, escalation matrices, and operational procedures.
Review and approve change requests, ensuring risk assessment and rollback planning.

What You Bring:

10+ years' experience delivering reliable IT services in complex, regulated environments
4+ years leading teams responsible for day-to-day service delivery and operational performance
Experience supporting an investment / financial services organization (strongly preferred)
Strong working knowledge of IT service management practices (ITIL certification preferred)
Bachelor's degree in relevant discipline (or equivalent experience)
Clear, confident communicator with strong executive-ready writing and presentation skills
Proven stakeholder management builds trust, aligns priorities, and influences across business and technology
Operational leadership mindset: balances customer experience, cost, and risk in decision-making
Strong problem-solving approach with the ability to lead teams through ambiguous, high-impact issues
Demonstrated ability to perform under pressure and coordinate rapid recovery during critical service disruptions
Track record of improving service reliability through process discipline, metrics, and continuous improvement
Experience with business continuity and recoverability planning (backup/restore, resilience)
Exposure to modern enterprise operating environments (hybrid / cloud service delivery)
Strong understanding of service availability, capacity, change risk, and operational controls
Highly self-motivated, accountable, and able to operate with autonomy
Collaborative leader who develops teams and fosters a strong service culture

#LI-HYBRID #LI-MP1

For a closer look at how you can build your career with us, we invite you to explore cclgroup.com.

CC&L Financial Group is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, ethnicity, religion, sexual orientation or expression, disability, or age.

Your application will be reviewed by a member of the hiring team - AI is not used in the screening, assessment or selection of applications at this time.

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Refine Your Search

senior support lead it operations jobs in hr

Manager, IT Operations

Director/ Senior Director - Operations

Assistant Manager, IT Operations

Global Finance & Operations Senior Manager – Transformation & Migration Execution

Global L&D Operations Shared Services Senior Director

Senior System Engineer – IT Infrastructure & Service Desk

Delivery Operations Team Lead

Global IT Executive Director - Digital Workplace Solutions

Delivery Operations Senior Analyst

Procure to Pay Operations Senior Analyst

Global Finance and Operations Senior Manager - Travel & Expense

Delivery Lead Senior Manager

EP&P Senior Manager - Service Desk

Lead - EMEA Finance Technology & Platform Enablement

Senior Specialist Customer Service & Support

Sr. Tech Lead - Application Support N 4D

Team Lead, Client Success (Refund Operations)

Senior Sourcing Specialist - Operations & Logistics

Director, Procurement & Operations

Senior Manager, MarTech (FRWD)

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