Hyderabad Telangana Application support specialist Jobs – 703 Open Jobs Today

Product Support Specialist
Supplier.io —Hyderabad, Telangana
- Full-time
- Salesforce
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Quick apply
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SutiSoft Pvt Ltd —Hyderabad, Telangana
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Deloitte —Hyderabad, Telangana
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Link JR10021209 to JR10022494
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Kyndryl —Hyderabad, Telangana
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Deloitte —Hyderabad, Telangana
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- Weekend availability
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[Management Trainee], [Record to Report]!
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
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LTM —Hyderabad, Telangana
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Specialist - BCM - Core Ops 4A
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
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- Master's degree
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Specialist (Shared Services) - Fixed Assets
DuPont —Hyderabad, Telangana
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Amazon Dev Center India - Hyderabad - A85 —Hyderabad, Telangana
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Regeneron —Hyderabad, Telangana
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Product Support Specialist

Supplier.io -
Hyderabad, Telangana

Quick apply

Job details

Full-time

Qualifications

Jira
ITIL Certification
Procurement
Enterprise Software
Salesforce
Supply chain
English
Technical support
Databases
SQL
Analysis skills
Zendesk
REST
APIs
Agile
JSON
Root cause analysis
SaaS
Communication skills

Full job description

Supplier.io is the market leader in supplier intelligence, trusted by over half of the Fortune 100 to power smarter, more responsible sourcing decisions. Our platform helps corporate procurement teams discover, evaluate, and engage with over 11 million suppliers with a focus on local, small, diverse, and sustainable businesses. This helps organizations build supply chains that are resilient, inclusive, and built for impact.

Our solutions empower today’s procurement teams with accurate data, actionable insights, and measurable impact, which helps them mitigate risk, expand sourcing options, achieve ESG goals, and advance economic inclusion. Whether tracking spend, sourcing alternate suppliers, or measuring program results, Supplier.io transforms complexity into clarity; empowering teams to lead with confidence and build supply chains that deliver for both business and community.

Join a company committed to innovation, inclusion, and making a difference one sourcing decision at a time. For more information, visit www.supplier.io.

Location: Hyderabad, India

Nature of Employment: Full-Time

Working Shift: US (6:30PM IST to 3:30AM IST)

Working Style: Remote

Experience: 4–6 Years

Department: Data

The Opportunity

The Product Support Specialist will serve as a critical point of contact between supplier.io's customers and its internal teams, ensuring timely resolution of product-related issues and delivering a best-in-class support experience. With 4–6 years of hands-on experience in SaaS or enterprise software support environments, the ideal candidate brings strong analytical and problem-solving skills, a customer-first mindset, and the technical depth to investigate, diagnose, and resolve complex product data issues. This role works cross-functionally with Engineering, Product, and Customer Success to drive issue resolution, improve product adoption, and contribute meaningfully to supplier.io's mission of advancing supplier diversity.

What You Will Do

Customer Support and Issue Resolution

Serve as the primary point of contact for customer-reported product issues, inquiries, and escalations via ticketing systems, email, and virtual calls.
Diagnose, troubleshoot, and resolve technical and functional issues related to the supplier.io platform, ensuring timely resolution within defined SLA thresholds.
Manage and prioritize a queue of open cases, providing clear and consistent communication to customers throughout the resolution lifecycle.
Identify recurring issues and escalate systemic problems to the Engineering or Product teams with detailed documentation and reproduction steps.

Technical Investigation and Root Cause Analysis

Investigate product defects, data discrepancies, and workflow failures by analysing logs, database records, and system configurations.
Use internal tools, SQL queries, and platform dashboards to trace issue root causes and validate resolution outcomes.
Collaborate with Engineering teams to reproduce bugs, validate fixes in staging environments, and confirm resolutions before communicating back to customers.
Maintain a structured record of investigation findings, workarounds, and resolution steps for future reference and knowledge sharing.

Customer Onboarding and Product Guidance

Guide customers through product features, configurations, and best practices to maximize platform adoption and value realization.
Deliver clear, accessible explanations of technical concepts to non-technical stakeholders through written and verbal communication.
Conduct walkthrough sessions with customers to address usage questions, clarify product behavior, and support onboarding milestones.
Proactively identify customers at risk of dissatisfaction and coordinate with Customer Success Managers on retention and resolution strategies.

Documentation and Knowledge Management

Create and maintain high-quality support documentation including FAQs, troubleshooting guides, and known issue articles in the internal knowledge base.
Document case details accurately within the CRM/ticketing system, capturing customer context, investigation steps, and resolution outcomes.
Contribute to the continuous improvement of support processes by identifying knowledge gaps and suggesting process enhancements.

Cross-Functional Collaboration

Partner with Product Management to communicate customer pain points and feature requests that inform roadmap prioritization.
Coordinate with the Implementation and Delivery teams to ensure smooth handoffs for customers transitioning from onboarding to steady-state support.
Participate in product release reviews to stay current on new features, known issues, and changes that may impact the support queue.

What You Will Bring

Experience

4–6 years of experience in a product support, technical support, or customer success role within a SaaS or enterprise software environment.
Demonstrated experience managing customer escalations and driving issue resolution in a high-volume, fast-paced environment.
Prior experience working with CRM and ticketing systems such as Salesforce, Zendesk, Jira Service Management, or similar platforms.

Technical Skills

Proficiency in SQL for querying databases to investigate data-related issues and validate system behavior.
Familiarity with REST APIs and the ability to use API testing tools such as Postman to diagnose integration-related issues.
Working knowledge of cloud-based SaaS platforms and standard web technologies (browsers, authentication, data formats such as JSON/CSV).
Ability to read and interpret application logs and system-generated error messages to support root cause analysis.

Analytical and Problem-Solving Skills

Strong structured thinking with the ability to break down ambiguous issues into clear, investigable components.
Ability to manage and prioritize multiple open cases simultaneously while maintaining quality and SLA adherence.
Detail-oriented with a methodical approach to troubleshooting and documentation.

Communication and Customer Engagement

Excellent written and verbal communication skills in English, with the ability to simplify technical information for a non-technical audience.
Proven ability to build trust with customers through consistent, empathetic, and solution-oriented communication.
Experience collaborating with remote and cross-functional teams across multiple time zones.

Nice to have

Experience in supplier diversity, procurement, or supply chain technology domains.
Familiarity with data quality, entity matching, or business firmographic data concepts.
Exposure to agile development processes and ability to work closely with Engineering and Product teams.
ITIL Foundation certification or equivalent support framework knowledge is a plus.

Quick apply

Refine Your Search

application support specialist jobs in hyderabad telangana

Product Support Specialist

Customer Support Specialist

Product Implementation Specialist

Technical Associate - Application Support 5B

Workforce Planning Specialist II, Global Hiring Operations, GHXO Workforce Planning

Intela Support - Associate Services Specialist I - Hyderabad

Link JR10021209 to JR10022494

Technical Support Specialist

Intela Support - Specialist Manager - Hyderabad

Specialist, Analytics and Insights (Industry Support) - Hyderabad

Specialist_ DRS- Research and Reporting - Hyderabad

Communications Specialist

Product Management Specialist II - Hyderabad

[Management Trainee], [Record to Report]!

Specialist - Package Implementation

Specialist - BCM - Core Ops 4A

Specialist (Shared Services) - Fixed Assets

Training Specialist II, Account Health Support

Sr. Specialist LCoE Operations

Master Data Specialist

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