Hyderabad Telangana Senior technical associate Jobs – 528 Open Jobs Today

Senior Technical Associate
IntouchCX —Hyderabad, Telangana
- Full-time
- Data analysis skills
- 12th Pass
- SQL
Associate/ Junior Expert – Cybersecurity testing & auditing
Global Cybernet Security Solutions —Hyderabad, Telangana
- Full-time
- Windows
- Master's degree
- Bachelor's degree
Financial Consulting Senior Associate - Technical Delivery
RSM —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
Tech Bus Engagement Asst Analyst
PepsiCo —Hyderabad, Telangana
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
QA Technical Senior Associate
Amgen —Hyderabad, Telangana
- Master's degree
- Project management
- In-person
Systems Engineering Senior Specialist-SCCM/MECM
NTT Ltd —Hyderabad, Telangana
- Azure
- Computer Science
- Windows
WFM Staff Product Owner (Integrations)
TJX Companies —Hyderabad, Telangana
- Full-time
- Remote
- DevOps
- Analysis skills
- Agile
Agent, Technical Support
Blackbaud —Hyderabad, Telangana
- Full-time
- CRM software
- Software troubleshooting
- Salesforce
10d
Associate - Technology (Sitecore)
Pennywise Solutions —Hyderabad, Telangana
- Master's degree
- SQL
- Analysis skills
IN-Senior Associate_CSV_ITRA_Advisory_Hyderabad
PwC —Hyderabad, Telangana
- Full-time
- Bachelor's degree
- Travel
- Agile
6d
Sr Associate EUC
Persistent —Hyderabad, Telangana
- Full-time
- Hybrid work
- Google Suite
- Azure
- Software troubleshooting
- Flexible schedule
UX Designer, Amazon Customer Service
Amazon Dev Center India - Hyderabad —Hyderabad, Telangana
- Full-time
- Computer science
- Customer service
- Research
Senior Associate Material Request Coordinator
Amgen —Hyderabad, Telangana
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
Senior Associate
PwC —Hyderabad, Telangana
- Full-time
- Oracle
- Software troubleshooting
- ERP systems
Manager II - Digital Finance (Financial Systems)
Bristol-Myers Squibb —Hyderabad, Telangana
- Email
- Hybrid work
- Microsoft Excel
- Microsoft Access
- Finance
Old -ITO101390 ,New-JR10007272
Genpact India Private Limited —Hyderabad, Telangana
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
Quick apply
Fintech Technical Consultant, Senior Associate
State Street —Hyderabad, Telangana
- Full-time
- Azure
- Computer Science
- Engineering
Senior Associate, Data Analytics Supply Chain
Amgen —Hyderabad, Telangana
- Microsoft Excel
- ERP systems
- Master's degree
Technical Service Analyst I
サイネオス・ヘルス —Hyderabad, Telangana
- Azure
- Microsoft Outlook
- Computer Science
12d
MAS Microsoft CE Technical-Sr Associate
RSM —Hyderabad, Telangana
- Weekend availability
- Computer Science
- Software troubleshooting
- English

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Senior Technical Associate

IntouchCX -
Hyderabad, Telangana

Apply Now

Job details

Full-time

Qualifications

Jira
Call centre
Data analysis skills
Technical support
Tableau
12th Pass
SQL
Confluence
Typing
SaaS
Communication skills
Time management
VPN

Full job description

About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About the Job

We’re looking for a Senior Technical Associate for ensuring quality service is provided with every interaction. This role involves learning and maintaining the knowledge of our partners’ brand, philosophy, products, promotions and processes. This position will also promote professional and personal development through performance evaluations, training and career pathing plans.

As Senior Technical Associate, You Will…

Identify product issues and improvement opportunities
Analyze data to understand emerging trends to either suggest improvements (or) escalate this to the product team
Coordinate end to end incidents by identifying and reporting to appropriate teams to reduce the impact of business and operations
Serve as a point of contact for Partner escalations
Conduct incident review and follow up on action items
Identify and triage issue discovery and prioritization for large scale issues
Use critical thinking to develop solutions to improve business performance and partner success
Identify product and tool issues, bugs and other improvement opportunities
Reproduce Issues and capture logs as needed
Help Tier 1 and Tier 2 with any tool issues and to help address escalations
Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings
Provide information and place appropriate notes in the system indicating what action was taken or needs to be taken for issues and incidents reported
Ensure policies and procedures are followed on all tickets
Handle VPN/Proxy Issues, Geo Filtering and speed bump issues
Assess scope and impact of product level outages by assigning severity to our product outages and involving other teams as needed
Maintain thorough knowledge of systems so that the information can be researched and proper information is given
Learn and retain a thorough working knowledge of all existing and new process and procedures
Attend team meetings/additional training sessions as scheduled
Demonstrate a positive work ethic and commitment to achieve the best possible outcomes
Act as a role model and exemplify our 10 Things (cultural values)

As Senior Technical Associate, You Have…

Some post-secondary education or completion of a post-secondary degree with a major in Business (combination of education and work experience will also be considered)
3-4 years of experience in Technical Support Service industry
Experience working with Google Workspace, JIRA, Confluence, Kibana, Tableau, Zendesk, SQL, or similar products
Strong technical support experience and background with ability to understand and diagnose issues with exceptional troubleshooting skills and strong communication skills
Data analysis experience preferred
Excellent communication skills both verbal and written communication with the ability to speak accurately, using proper grammar, good enunciation
Ability to communicate and engage in discourse fluently
Have strong familiarity in data analysis/visualizations, trend analysis, troubleshooting, and critical thinking
Experienced in reporting and dashboard creation
Experience with either Streaming, Gaming, Tooling, Membership and Billing, and any Cloud/SAAS Platforms
Experience in cross functional stakeholder management and able to take ownership and coordinate with multiple teams and create strong working relationships
Knowledge and fair understanding of open connect/platforms
High proficiency in escalation trend analysis and can identify incidents proactively
Ability to create and write knowledge base articles as needed
Experience dealing with escalated issues in a contact center capacity
The ability to type 30 WPM with accuracy
The ability to use spreadsheet applications to maintain and develop operational reporting
Exceptional time management, organizational and prioritization skills to complete work in a timely manner
Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
Identify opportunities for process improvement and efficiency gains within the issue triage workflow
The ability to work a variety of shifts, including days, evenings and holidays

Apply Now

Refine Your Search

senior technical associate jobs in hyderabad telangana

Senior Technical Associate

Associate/ Junior Expert – Cybersecurity testing & auditing

Financial Consulting Senior Associate - Technical Delivery

Tech Bus Engagement Asst Analyst

QA Technical Senior Associate

Systems Engineering Senior Specialist-SCCM/MECM

WFM Staff Product Owner (Integrations)

Agent, Technical Support

Associate - Technology (Sitecore)

IN-Senior Associate_CSV_ITRA_Advisory_Hyderabad

Sr Associate EUC

UX Designer, Amazon Customer Service

Senior Associate Material Request Coordinator

Senior Associate

Manager II - Digital Finance (Financial Systems)

Old -ITO101390 ,New-JR10007272

Fintech Technical Consultant, Senior Associate

Senior Associate, Data Analytics Supply Chain

Technical Service Analyst I

MAS Microsoft CE Technical-Sr Associate

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