hyderabad telangana senior technical associate Jobs – 468 Open Jobs Today

Senior Technical Associate
IntouchCX —Hyderabad, Telangana
- Full-time
- Data analysis skills
- 12th Pass
- SQL
Core Operations-Senior Associate
State Street —Hyderabad, Telangana
- Full-time
- Bachelor's degree
Director - Finance
Amgen —Hyderabad, Telangana
- ₹39,249.60 a month
- Hybrid work
- Computer science
- Computer Science
- Windows
- Health insurance
Sr Associate Supply Chain Planner(Amgen External Planning)
Amgen —Hyderabad, Telangana
- Data analysis skills
- Agile
- In-person
Senior Research Associate
Aragen Life Sciences —Hyderabad, Telangana
- Master's degree
Sr Coordinator, Technical Operations
Accurate Background India Private Limited —Hyderabad, Telangana
- Full-time
- Computer science
- Azure
- Software troubleshooting
- Flexible schedule
Quick apply
2d
Senior Research Associate
DIFGEN PHARMACEUTICALS PRIVATE LIMITED —Kukatpally, Hyderabad, Telangana
- Full-time
- Quality control
- Organizational skills
- Manufacturing
Assoc. Dir. DDIT IES - HPC Infrastructure Sr. Engineer
Novartis —Hyderabad, Telangana
- Full-time
- Azure
- DevOps
- Administrative experience
Associate Technical Analyst
Experian —Hyderabad, Telangana
- Full-time
- Hybrid work
- Salesforce
- English
- Windows
- Health insurance
- Paid time off
Quick apply
14d
QA Technical Senior Associate
Amgen —Hyderabad, Telangana
- Master's degree
- Project management
- In-person
Sr Associate IS engineer citrix operations
Amgen —Hyderabad, Telangana
- Weekend availability
- Azure
- Windows
- Master's degree
Associate Delivery Director
HighRadius —Hyderabad, Telangana
- Analysis skills
- Project management
- Bachelor's degree
Senior Associate Raw Material Order Management
Amgen —Hyderabad, Telangana
- Microsoft Powerpoint
- Microsoft Excel
- ERP systems
Azets Ireland - Risk & Compliance Specialist (Intermediate)
Talent Formula —Hyderabad, Telangana
- Communication skills
5d
Sr. Accounting Analyst - A2R, Assets Management
Sanofi —Hyderabad, Telangana
- Microsoft Excel
- English
- Finance
- Health insurance
Senior Associate Material Request Coordinator
Amgen —Hyderabad, Telangana
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
Associate Director - Engineering
サイネオス・ヘルス —Hyderabad, Telangana
- Azure
- Computer Science
- SQL
Associate Director - Program & Project Management
LTM —Hyderabad, Telangana
- Internship
Quick apply
Technical Program Manager III
ADCI HYD 13 SEZ —Hyderabad, Telangana
- Full-time
- Computer Science
- Engineering
- Project management
Fintech Technical Consultant, Senior Associate
State Street —Hyderabad, Telangana
- Full-time
- Azure
- Computer Science
- Engineering
2d

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Senior Technical Associate

IntouchCX -
Hyderabad, Telangana

Apply Now

Job details

Full-time

Qualifications

Jira
Call center
Data analysis skills
Technical support
Tableau
12th Pass
SQL
Confluence
Typing
SaaS
Communication skills
Time management
VPN

Full job description

About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About the Job

We’re looking for a Senior Technical Associate for ensuring quality service is provided with every interaction. This role involves learning and maintaining the knowledge of our partners’ brand, philosophy, products, promotions and processes. This position will also promote professional and personal development through performance evaluations, training and career pathing plans.

As Senior Technical Associate, You Will…

Identify product issues and improvement opportunities
Analyze data to understand emerging trends to either suggest improvements (or) escalate this to the product team
Coordinate end to end incidents by identifying and reporting to appropriate teams to reduce the impact of business and operations
Serve as a point of contact for Partner escalations
Conduct incident review and follow up on action items
Identify and triage issue discovery and prioritization for large scale issues
Use critical thinking to develop solutions to improve business performance and partner success
Identify product and tool issues, bugs and other improvement opportunities
Reproduce Issues and capture logs as needed
Help Tier 1 and Tier 2 with any tool issues and to help address escalations
Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings
Provide information and place appropriate notes in the system indicating what action was taken or needs to be taken for issues and incidents reported
Ensure policies and procedures are followed on all tickets
Handle VPN/Proxy Issues, Geo Filtering and speed bump issues
Assess scope and impact of product level outages by assigning severity to our product outages and involving other teams as needed
Maintain thorough knowledge of systems so that the information can be researched and proper information is given
Learn and retain a thorough working knowledge of all existing and new process and procedures
Attend team meetings/additional training sessions as scheduled
Demonstrate a positive work ethic and commitment to achieve the best possible outcomes
Act as a role model and exemplify our 10 Things (cultural values)

As Senior Technical Associate, You Have…

Some post-secondary education or completion of a post-secondary degree with a major in Business (combination of education and work experience will also be considered)
3-4 years of experience in Technical Support Service industry
Experience working with Google Workspace, JIRA, Confluence, Kibana, Tableau, Zendesk, SQL, or similar products
Strong technical support experience and background with ability to understand and diagnose issues with exceptional troubleshooting skills and strong communication skills
Data analysis experience preferred
Excellent communication skills both verbal and written communication with the ability to speak accurately, using proper grammar, good enunciation
Ability to communicate and engage in discourse fluently
Have strong familiarity in data analysis/visualizations, trend analysis, troubleshooting, and critical thinking
Experienced in reporting and dashboard creation
Experience with either Streaming, Gaming, Tooling, Membership and Billing, and any Cloud/SAAS Platforms
Experience in cross functional stakeholder management and able to take ownership and coordinate with multiple teams and create strong working relationships
Knowledge and fair understanding of open connect/platforms
High proficiency in escalation trend analysis and can identify incidents proactively
Ability to create and write knowledge base articles as needed
Experience dealing with escalated issues in a contact center capacity
The ability to type 30 WPM with accuracy
The ability to use spreadsheet applications to maintain and develop operational reporting
Exceptional time management, organizational and prioritization skills to complete work in a timely manner
Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
Identify opportunities for process improvement and efficiency gains within the issue triage workflow
The ability to work a variety of shifts, including days, evenings and holidays

Apply Now

Refine Your Search

senior technical associate jobs in hyderabad telangana

Senior Technical Associate

Core Operations-Senior Associate

Director - Finance

Sr Associate Supply Chain Planner(Amgen External Planning)

Senior Research Associate

Sr Coordinator, Technical Operations

Senior Research Associate

Assoc. Dir. DDIT IES - HPC Infrastructure Sr. Engineer

Associate Technical Analyst

QA Technical Senior Associate

Sr Associate IS engineer citrix operations

Associate Delivery Director

Senior Associate Raw Material Order Management

Azets Ireland - Risk & Compliance Specialist (Intermediate)

Sr. Accounting Analyst - A2R, Assets Management

Senior Associate Material Request Coordinator

Associate Director - Engineering

Associate Director - Program & Project Management

Technical Program Manager III

Fintech Technical Consultant, Senior Associate

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