JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
About JLL
JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people, and our communities. JLL is a Fortune 500 company with annual revenue of $16.3 billion, operations in over 80 countries and a global workforce of more than 102,000 as of December 2022. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.
We are looking for an Employee Relations Manager to join our APAC Employee Relations team. The incumbent will be responsible for addressing employee relations matters ranging from policy violations and interpretations and investigating and resolving employee complaints. This role requires strong interpersonal and conflict resolution skills, along with understanding of employment laws and regulations.
Key Accountabilities:
Partner with PXPs in investigations and fact finding on Employee Relations issues.
Resolve straightforward problems by applying relevant policies, past practices and/or best practices to reach a conclusion.
Provide consultation, guidance and coaching to Managers and HR Business Partners to address employee behavior and performance concerns and provide guidance and assist with the development and delivery of appropriate feedback or corrective/disciplinary actions.
Track and analyze ER data to identify ER trends, propose and implement improvements.
Define, design, and deliver ER solutions on topics including HR policies, disciplinary procedures, working time etc. to ensure compliance with statutory requirements.
Maintain required documentation within JLL's case management system including intake and investigation notes, supporting documents and final reports and/or evidence of action taken.
Advise on highly complex ER cases/problems by evaluating pertinent information, analyzing findings, and applying relevant Company policies and practices to reach a conclusion.
Build organizational capability in managing ER matters by educating managers and HR colleagues in ER processes and practices.
Actively participate and provide support in projects developing new ER processes and other HR process improvements.
Partner with Legal department as needed to ensure JLL policies and practices are compliant with local laws and regulations.
Sound like you? To apply you need:
Skills and Competencies:
TECHNICAL
HR system experience preferred (ServiceNow or Workday experience a plus)
Excellent ability to gather, synthesize, analyze, and report ER data
Sound knowledge and experience of POSH Act
Experience in conducting complex investigations.
INTERPERSONAL
Exceptional written and verbal communications skills
Excellence in making independent decisions with a high degree of tact and diplomacy
Routine application of collaboration, conflict resolution and negotiation skills
Ability to recommend and/or apply appropriate action based on policy/procedure and/or business practice while navigating complexities
Effective in exercising good judgment, articulating reasoned rationale for ER recommendations to persuade business partners
History of well-developed integrity and ethical behavior and maintaining confidentiality
Ability to maintain neutrality and calm demeanor in tense and conflicting situations
REQUIRED EDUCATION AND EXPERIENCE
Bachelor’s degree in human resources, Industrial or Labor Relations
Law degree would be preferable.
8+ years of Human Resources experience / Employee Relations
Experience in conducting POSH investigations.
Must have solid ER case management, conducting complex investigations, investigation report writing experience.
What we can do for you:
At JLL, we foster an open and collaborative working environment. This environment, combined with the best minds in the business and supported by a platform of cutting-edge research and new gen technology, ensures that you realise your full potential. If you harbour a passion for learning and are interested in new technologies, JLL will continuously provide you with platforms to enrich your technical domains. It’s no surprise that JLL has been recognized by the Ethisphere Institute as one of the 2022 World’s Most Ethical Companies for the 15th consecutive year.
Apply today!
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
