Project Owner / Service Delivery Operations Lead – Managed Operations
Ardem Incorporated —Lucknow, Uttar Pradesh
- Full-time
- Remote
- English
- Windows
- Leadership
- Work from home
Event Manager
EMC —Panaji, Goa
- ₹35,000 - ₹50,000 a month
- Full-time
- Customer service
- Organisational skills
- Budgeting
- Health insurance
- Cell phone reimbursement
Quick apply
Director
BMC Software —Pune, Maharashtra
- ₹61,13,400 a year
- Computer Science
- DevOps
- Bachelor's degree
9d
Deputy Director -Service Modernization Lead
PepsiCo —Hyderabad, Telangana
- Remote
- Engineering
- Master's degree
- Bachelor's degree
CEO - Hostpital
Hospital at Thane —Thane District, Maharashtra
- ₹20,00,000 - ₹24,00,000 a year
- Full-time
- Medicine
- Management
- Master's degree
- Paid sick time
Quick apply
Senior Delivery Manager / Delivery Lead
Accellor —Bengaluru, Karnataka
- Full-time
- Remote
- Azure
- PMP
- AWS
- Health insurance
- Paid time off
Quick apply
Director of Product
Serko Ltd —Bengaluru, Karnataka
- ₹75,00,000 - ₹84,00,000 a year
- Full-time
- Hybrid work
- Product management
- APIs
- AI
- Health insurance
Quick apply
Int'l Country Director - India
CKE Restaurants Holdings, Inc —Delhi, Delhi
- Remote
- English
- Master's degree
- Travel
Quick apply
Associate Technical Director
AtkinsRéalis —Bengaluru, Karnataka
- Full-time
- Remote
- B.Sc
- Engineering
- Bachelor's degree
- Health insurance
Sr. Director, Service Desk Leader
Unisys —Bengaluru, Karnataka
- Full-time
- Master's degree
- Bachelor's degree
- Agile
Senior Director, North America Delivery
Adobe —Bengaluru, Karnataka
- Full-time
- Analysis skills
- Continuous improvement
- Travel
Director - Delivery Excellence 3
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- English
- Finance
- Master's degree
Quick apply
Client Service Delivery Lead
Accenture —Bengaluru, Karnataka
- Full-time
- Azure
- Management
- Analysis skills
Director, Support (Bengaluru)
GitLab —Bengaluru, Karnataka
- Full-time
- Remote
- Salesforce
- AI
- Communication skills
- Health insurance
- Paid time off
Director, Head of Service Operations
Cubic Corporation —Hyderabad, Telangana
- Full-time
- Azure
- AWS
- Leadership
Executive Assistant to Managing Director
polyplas LLP —Delhi, Delhi
- ₹1,00,000 - ₹1,50,000 a month
- Full-time
- Oracle
- Management
- Project management
Quick apply
Director, Talent - India
iCIMS Talent Acquisition —Hyderabad, Telangana
- Full-time
- Hybrid work
- English
- Bachelor's degree
- Human resources
- Paid holidays
- Health insurance
Delivery Manager
Rightsline Inc —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Management
- PMP
- Microsoft Office
- Health insurance
- Flexible schedule
Quick apply
Associate Project Manager
Zelis —Telangana
- Full-time
- Hybrid work
- Project management
- Communication skills
Personal Assistant
Flexi Management Consultancy India Private Limted —Remote
- ₹15,000 - ₹30,000 a month
- Full-time
- Remote
- Research
- Microsoft Office
- Accounting
- Work from home
Quick apply

I want to receive the latest job alerts for service delivery director in india

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service delivery director jobs near india

Service Desk Team Leader jobs in Hyderabad, Telangana

Delivery Manager jobs in Bengaluru, Karnataka

Technical Director jobs in Bengaluru, Karnataka

Head Of Operations jobs in Hyderabad, Telangana

Delivery Manager jobs in Noida, Uttar Pradesh

Director Of Product Management jobs in Bengaluru, Karnataka

Director jobs in Hyderabad, Telangana

Senior Director jobs in Bengaluru, Karnataka

Director Of Operations jobs in Delhi, Delhi

Executive Assistant jobs in Delhi, Delhi

Director jobs in Pune, Maharashtra

Personal Assistant jobs in Remote

Director jobs in Bengaluru, Karnataka

Help Desk jobs in Bengaluru, Karnataka

Service Desk Team Leader jobs in Chennai, Tamil Nadu

Bar Service jobs in Kochi, Kerala

Sales Team Leader jobs in Mumbai, Maharashtra

Front Desk Receptionist jobs in Pimpri Chinchwad, Maharashtra

Service Desk Team Leader jobs in Pune, Maharashtra

Service Desk Team Leader jobs in Mumbai, Maharashtra

Project Owner / Service Delivery Operations Lead – Managed Operations

Ardem Incorporated -
Lucknow, Uttar Pradesh

Apply Now

Job details

Full-time

Benefits

Provident Fund
Work from home

Qualifications

English
Windows
Assistant manager experience
Leadership
Communication skills

Full job description

REMOTE

Project Owner / Service Delivery Operations Lead – Managed Operations

ARDEM Data Services Private Limited
UNIT No B-1/ 5th Floor 504 & 505 DLF MY PAD, Vibhuti Khand Gomti Nagar, Lucknow – 226010, India

Telephone: 915.130.3150
Email: [email protected]

Position: Project Owner / Service Delivery Operations Lead – Managed Operations

Function: Operations / Delivery

Reports To: Operations Leadership / Director or Head of Delivery

Work Location: Remote (Work From Home) – India

Role Type: Client-Facing Service Delivery and Production Operations Ownership

ABOUT ARDEM

ARDEM is a US-based managed operations and business process outsourcing company supporting clients across finance operations, data processing, back-office workflows, logistics, utilities, healthcare administration, and other recurring operational processes.

We are hiring a Project Owner / Service Delivery Operations Lead to own the daily execution and client-facing delivery management of assigned managed operations workflows.

THE OPPORTUNITY

This is not a coordinator role. ARDEM is hiring a client-facing service delivery owner who can run managed client workflows with daily production control, proactive communication, visible governance, team leadership, SLA/TAT discipline, risk management, and continuous improvement.

The right candidate has experience leading production teams, controlling queues and backlogs, managing SLA/TAT performance, communicating directly with clients, identifying risk early, and improving how work gets done. This person should create confidence for the client by showing visible command of the work.

CORE RESPONSIBILITIES

Own daily production control for assigned client workflows, including incoming volume, completed work, backlog, aging, SLA/TAT risk, blockers, staffing capacity, urgent client requests, and next-24-hour priorities.
Lead the delivery team by assigning work, clarifying priorities, monitoring output, coaching performance, addressing attendance/capacity issues, and ensuring analysts understand expectations.
Communicate directly with clients through delivery calls, status updates, escalation communication, action-item recaps, and proactive risk notifications.
Run weekly governance for assigned accounts: output, SLA/timeliness, quality, backlog/aging, open issues, client dependencies, staffing/coverage, risks, corrective actions, and next steps.
Maintain process control through current work instructions, process maps, exception rules, quality checklists, training notes, issue logs, change logs, and ownership of the latest approved process version.
Identify delivery, quality, staffing, access, documentation, client-dependency, scope, backlog, and trust risks early; escalate with facts, impact, timeline, recommendations, and required support.
Drive continuous improvement by identifying repeat issues, root causes, rework patterns, process waste, training gaps, and opportunities to improve accuracy, speed, visibility, and client experience.
Partner with Solutions & Transition during launch/stabilization and accept delivery ownership after internal handoff.

WHAT WE’RE LOOKING FOR

5–10+ years in BPO/BPM, managed services,

d services, back-office operations, data operations, logistics operations, contact center operations, or client operations.
Experience as Assistant Manager – Operations, Deputy Manager – Operations, Team Lead / Senior Team Lead, Process Lead, Service Delivery Lead, Client Operations Lead, or similar role.
Has managed real production work: queues, daily volumes, backlog, aging, SLA/TAT, quality, staffing, team output, and client escalations.
Strong English communication with direct client-facing experience. Must be able to lead calls, write clear updates, manage expectations, and communicate risk proactively.
Comfortable working in a high-ownership environment where waiting for instructions is not acceptable.

MUST-HAVE CAPABILITIES

Production command – always knows current volume, status, backlog, aging, staffing, blockers, and SLA risk.
Client trust-building communication – clear, proactive, factual, non-defensive, and action-oriented.
Ownership mindset – does not wait to be told, does not hide behind analysts or circumstances, and escalates early when risk is material.
Governance discipline – can run weekly reviews, manage action logs, send recaps, and close loops.
Risk and corrective action – can identify early warning signs, perform root cause thinking, assign owners/dates, and verify that fixes work.

WORK FROM HOME REQUIREMENTS

This is a 100% remote role. Candidates must have their own Windows-based system that meets the following specifications:

Operating System

Windows

Device Type

Windows Laptop or Desktop

Screen Size

Minimum 14 inches

Screen Resolution

Full HD (1920 × 1080)

Processor

Intel Core i5 (or higher)

RAM

Minimum 8 GB or more (Mandatory)

Software

AnyDesk (Installation Required)

WHY JOIN ARDEM

100% Remote Work (Work From Home)
Structured Learning & Development Program
Dedicated Mentorship from Industry Professionals
Group Health Insurance Coverage
Professional Skill Development
Exposure to International Business Processes
Career Growth Opportunities
Collaborative and Learning-Focused Work Culture
Employee Provident Fund (EPF) Benefits as per company policy after probation completion
Eligibility for the Company’s Profit-Sharing Program upon successful confirmation as a full-time employee, subject to company policy and performance criteria

Apply Now

Refine Your Search

service delivery director jobs in india

Project Owner / Service Delivery Operations Lead – Managed Operations

Event Manager

Director

Deputy Director -Service Modernization Lead

CEO - Hostpital

Senior Delivery Manager / Delivery Lead

Director of Product

Int'l Country Director - India

Associate Technical Director

Sr. Director, Service Desk Leader

Senior Director, North America Delivery

Director - Delivery Excellence 3

Client Service Delivery Lead

Director, Support (Bengaluru)

Director, Head of Service Operations

Executive Assistant to Managing Director

Director, Talent - India

Delivery Manager

Associate Project Manager

Personal Assistant

I want to receive the latest job alerts for service delivery director in india

Related Searches

Explore jobs in more locations

REMOTE

Project Owner / Service Delivery Operations Lead – Managed Operations

ABOUT ARDEM

THE OPPORTUNITY

CORE RESPONSIBILITIES

WHAT WE’RE LOOKING FOR

MUST-HAVE CAPABILITIES

WORK FROM HOME REQUIREMENTS

WHY JOIN ARDEM

Jobseeker tools

Employer Tools

Browse

Stay Connected