Injambakkam Chennai Tamil Nadu Customer care specialist Jobs – 43 Open Jobs Today

Customer Service Specialist India
CMA CGM —Chennai, Tamil Nadu
- Customer service
- Microsoft Office
- Bachelor's degree
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Technical Support Engineer (Customer Engagement Specialist)
PeopleOne Technology —Sholinganallur, Chennai, Tamil Nadu
- From ₹9,00,000 a year
- Full-time
- Hybrid work
- English
- Master's degree
- SQL
Quick apply
11d
Customer Service Advisor
Barclays —Chennai, Tamil Nadu
- Customer service
- Administrative experience
- Conflict management
3d
AR Analyst – Hospital Billing (Day shift)
SolvEdge —Chennai, Tamil Nadu
- Email
- Patient monitoring
- Analysis skills
- EMR systems
- Health insurance
Lead I - AML KYC
UST —Chennai, Tamil Nadu
- English
- Communication skills
Quick apply
6d
Human Resources Operations Specialist
Appian Corporation —Chennai, Tamil Nadu
- Customer service
- Master's degree
- Bachelor's degree
- Health insurance
- Flexible schedule
Quick apply
Product Support Specialist
Siemens Healthineers —Chennai, Tamil Nadu
- Full-time
- Hybrid work
Quick apply
2d
Clinical Application Specialist (Chennai)
Fresenius Medical Care —Chennai, Tamil Nadu
- Full-time
- Analysis skills
- Bachelor's degree
- Communication skills
Team Leader – Revenue Cycle Management (Hospital Billing)
SolvEdge —Chennai, Tamil Nadu
- Email
- Patient monitoring
- Analysis skills
- Supervising experience
- Health insurance
Support Specialist
Komodo Health —Chennai, Tamil Nadu
- Hybrid work
- Google Suite
- English
- SQL
Quick apply
11d
Desktop Support Specialist Engineer
Ventra Health, Inc. —Perungudi, Chennai, Tamil Nadu
- Full-time
- Computer Science
- Customer service
- Windows
Senior Specialist - HR
R1 RCM, Inc. —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
HR Learning Specialist
KBR —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Diagnostics Sales Specialist
EMHealth —Chennai, Tamil Nadu
- ₹45,000 - ₹1,00,000 a month
- Full-time
- Sales
- In-person
Quick apply
10d
Strategic Account Manager - Critical Care (Cochin)
Fresenius Medical Care —Chennai, Tamil Nadu
- Full-time
- Nursing
- ICU experience
- Bachelor's degree
Product Specialist
PHC Holdings Corporation —Chennai, Tamil Nadu
- Full-time
- Sales
- Marketing
- Microsoft Office
8d
Strategic Account Manager - Critical Care (Coimbatore)
Fresenius Medical Care —Chennai, Tamil Nadu
- Full-time
- Nursing
- ICU experience
- Bachelor's degree
Senior Payroll Specialist
Appian Corporation —Chennai, Tamil Nadu
- Microsoft Excel
- Finance
- Bachelor's degree
- Health insurance
Quick apply
Correspondence Specialist – Revenue Cycle
SolvEdge —Chennai, Tamil Nadu
- Email
- Patient monitoring
- EMR systems
- Care plans
- Health insurance
Global Experience Specialist – Global Alliances & Channels
Appian Corporation —Chennai, Tamil Nadu
- Salesforce
- English
- Bachelor's degree
- Health insurance
Quick apply
10d

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Customer Service Specialist India

CMA CGM -
Chennai, Tamil Nadu

Apply Now

Job details

Permanent | Contractual / Temporary
2 days ago

Qualifications

Customer service
Microsoft Office
Bachelor's degree
Communication skills

Full job description

ID: 586859

Location:
Chennai, IN

#job-location.job-location-inline { display: inline; }
Customer Service Specialist India

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

JOB DESCRIPTION

Job Title : Standard Customer Service.

Job Level : Senior Executive

Department : Customer Care

Sub Department : -

Reporting : Customer Service Manager

Role Summary:
Provide exceptional customer service to the group Large/Advanced customers by offering support tailored to meet the unique needs and expectations according to Advanced Treatment Level in line with Group SLA.

Core Responsibilities:
Case Management
Case Ownership, Ensure all customer queries (received via all channels) are responded within agreed SLA & quality by efficient collaboration with relevant stakeholders whilst keeping customer informed during the resolution process.
Case Prioritization, Prioritizing of customer requests based on the criticality of the query to meet customer expectations.
Case Analysis & Dispatch, Analyze customer queries and consult experts or dispatch to the correct team for faster/quality turn around time.
Escalations, Alert and escalate customer recurring issues/pain points to Regional Office Customer Care manager.

Service Level Management
Monitor SLA, ensure customer Service Levels are maintained as per SLA .
Proactive Monitoring
Manage lifecycle case management and dispatch cases to back-office team. Be the single entry point for all special cargo customer queries.
Customer service owns the entire lifecycle of interactions with customers and must not be forwarded to other departments
Answering customer inquiries: Responding to customer calls, cases or chat messages to provide support, answer questions, and resolve issues
Central point to handle exceptions / customer special demands
Resolving complaints in case of unexpected shipment disruptions/ issues
Addressing customer complaints or concerns in a professional and efficient manner, providing and appropriate solutions / alternatives within committed timelines
Coordinate with related internal teams and follow up to ensure Resolution
Contact customers and manage/coordinate system modifications when needed (vessel delays, call omits, roll over, cut & run, late VGM etc.)
Collaborating with other departments and manage communication between Different Teams (Agency, HO, Customers…)
Identifying opportunities and propose to customers upsell or VAS such as Carrier haulage, VGM etc
Follow up on TPS and NPS feedback.
Face to face meeting with customer to create continuous improvement environment.
Identifying opportunities and propose to customers upsell and xsell (VAS/Carrier haulage/ VGM/CEVA services

Key Performance Indicators:
Customer Satisfaction (NPS & TPS survey results)
First Call Resolution Ratio (FCRR)
Case Resolution TAT
IConnect Nice CX One Service Levels

Qualifications and Skill Sets:
Strong Knowledge in Shipping (minimum 5 Years of experience in liner shipping)
Excellent customer Service Experience (minimum 2 years of customer facing activity)
Effective communication skills (Ability to articulate various business scenarios with customers, senior business leaders & middle management)
Great customer facing skills with ability to build and nurture relationships.
Demonstration of professional demeanor, positive attitude, and ability to manage stress through challenging situations.
Excellent knowledge in LARA all modules
Understand CMA-CGM group organization, processes & Tools.
Basic proficiency with MS Office
Graduate (3 years regular course ) Any bachelor degree or Equivalent University Degree

Please ensure you are familiar with the CMA CGM Corporate Internal Mobility guidelines

Apply Now

Refine Your Search

customer care specialist jobs in injambakkam chennai tamil nadu

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