JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Facilities Manager
Integrated Facilities Management
– Leading Global Technology company
India
Our client’s mission "to organize the world's information and make it universally accessible and useful" has helped it become one of the few companies in the world worth more than one trillion US dollars.
The Asia Pacific region is an important part of our client’s success: occupying 22 offices across India. JLL helps our client achieve its ambitions by delivering the services and supporting the spaces that enables their business to thrive.
Kick start your career by working in a team managing some of the world's most inspiring office spaces. With nearly 10 million square feet of office space across Asia, there is plenty of room to grow! The JLL account team has developed a unique culture, drawing and adapting from JLL and our client’s way of working and thinking.
What this job involves:
Leading on-site operations
Are you a pro at leading teams in an exciting and fast paced environment? Passionate about providing state of the art operations in beautiful office space? You’ll be ready to implement building management procedures and monitor performance measures ensuring consistent superior standards. Likewise, you’ll boost onsite operations by promoting best practices and creating better processes. This job will work towards answering the question “How do I ensure the safety of my colleagues?” You will achieve this by actively promoting adherence to health and safety standards.
Roll Summary
The Facilities Manager (FM) is responsible for managing all aspects of facilities service as
detailed in the scope of works section of the contract and will report to Hub Lead. In this capacity, the jobholder will be the person responsible for the service delivery at specified locations, which will be measured by contractual Key Performance Indicators and Service Level Agreements.
The FM will provide operational leadership and ensure the account objectives are met in the
Region. The role will have functional accountability for an assigned number of the Client Sites
and the jobholder is responsible for all aspects of client and tenant satisfaction.
The FM is responsible for working directly with the local client to ensure a thorough
understanding of their objectives and the implementation of acceptable property-specific
operating strategies that achieve these required standards. Once developed the FM must
oversee the implementation of all approved initiatives and programs, by managing and
coordinating the efforts of the FM team (e.g. service providers, contractors, and building
employees) to achieve the goals
Responsibilities
Assist Hub lead in service delivery in accordance with client KPIs and SLA
Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
Ensuring an adequate supply of materials and services for the proper operation of the buildings
Coordinate with the Business Units on smooth operations
Manage a program of weekly inspections for the property to ensure correct building operations, energy conservation and cleanliness is upheld
24/7 emergency call support and site attendance is required. Flexibility and ownership of the overall operations.
Cross functional coordination
Innovation towards workplace excellence
Create amazing User experience at the workplace and by creating user friendly processes.
Manage the Ticket Management tool for the respective site and reach the KPI goals.
Have a varied and creative thought process on various services and supplies for the users and site operations.
Assist in space planning for the site and have knowledge on the site ops.
Customer needs to be the priority factor and empathy towards the services is highly required.
Work hand in hand with inter and intra functional teams for smooth transactions.
Supervises engineers and maintenance staff including hiring, training, personnel development.
Manages Engineering operational accounts for buildings as required and assists in
Assists in maintenance/engineering issues as required
Recommends/implements improvements for preventive maintenance programs on an on-going basis
Develops/maintains effective Asset specific maintenance and safety procedure manuals and enforces compliance
Inspect facilities and equipment to determine extent of service and equipment required.
Arrange for maintenance, upkeep, or reconditioning of facilities as specified
Coordinates maintenance efforts with outside contractors
Administers all equipment and construction warranties with respect to defect liability period.
Coordinates development of and/or maintains the as-built drawing library
Responds quickly to emergency situations (i.e. fire, evacuation, equipment failure, etc.) and customer concerns
Implements and administers inventory control programs/purchase parts and supplies
Develops specifications and assists in solicitation and administration of maintenance/repair service contracts
Ensures compliance with applicable codes, regulations, government agency and company directives as relates to building operations
Supervises maintenance staff; and assign and monitor maintenance projects for them
Conducts regular inspections of operating mechanical, electrical and equipment systems;
Provides for quality assurance by creating and implementing preventive maintenance
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Maintain engineering reports
Risk Management
Ensure full compliance with all local and governmental regulations and legislations
Assist Hub lead and city technical lead in ensuring site risk management programs including audits are implemented and maintained
Adhere to escalation and incident reporting procedures
People Management/ Engagement Ensure
high staff morale, trust and work ethics.
Coordinate with the Hub lead - on the implementation of FM Procedures and train FM staff
Ensure an environment that supports teamwork, co-operation and performance excellence within team
Client/Stakeholder Management Proactively
engage stakeholders to ensure that on site client’s expectations are met though high levels of customer service
Build and develop effective client / stakeholder relationships across multiple levels of the organization Provide
a cooperative environment with client and customers, ensuring high levels of engagement
Provide a positive environment where things do get done; providing flexibility and understanding how to say no, while still providing a service Proactively
understand the customers/ employees needs and act on them before being requested Proactively
engagement with client, internal and stakeholders of client to manage the entire operations as per agreements.
Finance Management
Preparation of site operational budget for the financial year.
Forecast of monthly & quarterly expenses
Adherence to the budget forecast and spend.
Approvals in the JLL Finance tools.
Invoice management.
Procurement & Vendor Management
Ensure vendors are well-managed, delivering services on time and within budget
Approvals of PO’s
Understand the vendor procurement processes comply with agreed client procurement guidelines as well as JLL best practices
Other Key Activities
Developing interesting & fun user engagement activities
Cross site audit
Overall control of site ops for a 24/7 site
Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
Winning our clients’ trust
In addition to managing facilities, you’ll be experienced in managing client relationships and be equipped to continue our strong partnership. You’ll need to be proactive and engaging, making sure that the clients expectations are met consistently. You will also be the go-to person for any facilities related concerns, with a hand-on working style and the ability to get things done in this exciting and dynamic environment.
Keeping an eye on budget and contracts
Do you have a solid background in finance management? You will be responsible for financial operations, managing budgets and accurately forecasting. Part of your job is to manage and coordinate vendors and suppliers, you’ll make sure that they deliver quality work according to the contract, at the right cost.
Promoting teamwork across the board
At JLL, we strongly believe that teamwork is the secret behind every successful company. Do you share our thoughts? If so, then you are what we’re looking for. In this role, you will support our people’s growth and development through effective coaching and guidance. Likewise, you’ll promote a culture that upholds the ‘I am JLL’ core behaviour and fosters teamwork, cooperation and performance excellence. Also part of your job is to ensure that the team is constantly motivated, and that trust and ethical practices prevail.
Sound like you? To apply, you need to be:
Competent and goal-driven
To be a fit for this role, you will have Eight plus years of relevant experience of property management. Likewise, experience of managing commercial contracts and budgets may just help you land this job. You’ll also need to be a goal-oriented individual who’s passionate about managing a successful team, maintaining a safe working environment, with strong vendor management practices.
Organised and analytical
We’re looking for a self-motivated and quick-thinking facilities manager who can solve problems creatively, with holistic methods and approaches. We’re on the lookout for well-organised leaders who anticipate future requirements, plan in advance and constantly stay ahead of deadlines.
Engaging and professional
A passion for excellence is what will make you successful in this role. We need someone with the desire to succeed going above and beyond our clients expectations. In this role, you’ll enjoy working within a diverse and inclusive team, you’ll be an expert people management and professional standards. Likewise, you’ll need to effectively manage, train and inspire your team. You’ll take the time to listen to your people in order to create maximum positive impact with effective communication in interpersonal skills.
What you can expect from us
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
