Jor Bagh Delhi Delhi Operations team leader Jobs – 1932 Open Jobs Today

Team Leader Operations - English & Exams
British Council —Noida, Uttar Pradesh
- Weekend availability
- Hybrid work
- Microsoft Excel
- Customer service
- English
Chief Operating Officer (COO)
Global Udaan —Sarita Vihar, Delhi, Delhi
- ₹1,40,000 - ₹2,00,000 a month
- Email
- English
- Project management
- Team management
Quick apply
Operations Head
Stori Design - Luxury Furniture —South Delhi, Delhi, Delhi
- ₹12,00,000 - ₹15,00,000 a year
- Full-time
- CRM software
- ERP systems
- Microsoft Office
Quick apply
10d
Operations & Business Manager
Celebration Flix —Kalkaji Devi, Delhi
- ₹15,714.46 - ₹78,659.15 a month
- Weekend availability
- Hospitality
- Microsoft Excel
- Team management
- Cell phone reimbursement
- Food provided
Quick apply
5d
Head -Advisory , UK GCC
WSP —Noida, Uttar Pradesh
- B.Sc
- Master's degree
- Bachelor's degree
Store Manager
Miniso —South East District, Delhi
- ₹35,000 - ₹45,000 a month
- Full-time
- Management
- Inventory management
- English
Quick apply
11d
Deputy General Manager
Vplak India Pvt ltd. —Gurugram, Haryana
- ₹5,00,000 - ₹8,00,000 a year
- Full-time
- Master's degree
- Business development
- Bachelor's degree
Quick apply
1d
Team Leader Workforce Management
TELUS Digital —Noida, Uttar Pradesh
- Night shift
- Bachelor's degree
- Communication skills
- Commuter assistance
- Health insurance
Quick apply
12d
Complaints Manager
Ridown Technology —Gurugram, Haryana
- ₹12,00,000 - ₹15,00,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Analysis skills
Quick apply
21h
Team Leader - Operations
Invest Value —Gurugram, Haryana
- ₹5,00,000 - ₹8,00,000 a year
- Full-time
- Sales
- Business development
- Team management
Quick apply
3h
Team Leader- BFSI
Transcom —Gurgaon H.O, Gurugram, Haryana
- ₹50,000 - ₹60,000 a month
- Full-time
- Microsoft Powerpoint
- Customer service
- Microsoft Office
- Commuter assistance
Quick apply
2d
Assessment Operations Team Manager
Oxford University Press Pakistan —Noida Sector 62, Noida, Uttar Pradesh
- Salesforce
- English
- Microsoft Office
6d
Travel Operations Manager- US process
Assistara Global Services Pvt. Ltd. —Noida, Uttar Pradesh
- ₹70,000 - ₹1,00,000 a month
- Full-time
- Microsoft Excel
- Management
- Customer service
- Food provided
Quick apply
Operations Leader
BD —Gurugram, Haryana
- Master's degree
- Bachelor's degree
- Business Administration
11d
Operations Manager (US Travel )
Assistara Global Services Pvt. Ltd. —Noida, Uttar Pradesh
- ₹60,000 - ₹80,000 a month
- Full-time
- Sales
- Team management
- In-person
- Food provided
Quick apply
VP Mgr-Corporate Accounting
Moody's —Gurugram, Haryana
- Finance
- Master's degree
- Bachelor's degree
Director - Delivery Excellence 3
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- English
- Finance
- Master's degree
Quick apply
TEAM LEADER
cruzen india pvt ltd —Dashrath puri, Delhi, Delhi
- ₹20,000 - ₹35,000 a month
- Full-time
- CRM software
- Sales
- Master's degree
- Health insurance
Quick apply
12d
Senior Manager - Renewable Energy Project
MACLEC CLEAN TECHNOLOGIES PVT LTD —Safdarjung Enclave, Delhi, Delhi
- ₹60,793.54 - ₹3,15,850.11 a month
- Full-time
- Master's degree
- Project management
- Bachelor's degree
- Health insurance
- Cell phone reimbursement
Quick apply
10d
Helpdesk Manager - Account/Delivery Management
NTT Ltd —Noida, Uttar Pradesh
- Microsoft Powerpoint
- Microsoft Excel
- Management

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Team Leader Operations - English & Exams

British Council -
Noida, Uttar Pradesh

Apply Now

Job details

Contractual / Temporary

Qualifications

Microsoft Excel
Customer service
Shift management
English
Quality management
Microsoft Office
Information security
Bachelor's degree
ISO 27001
Computer Applications
Communication skills

Full job description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Pay Band: 5

Country/Location: Noida, India

Department: GSS English & Exams

Contract Type: 1 Year Fixed Term Contract (FTC)

Closing Date: 15 Sept'2026

Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential. There is no hybrid work arrangement for this position, and it requires working onsite five days a week.

Training & Assessment Requirement
Successful candidates will be required to complete mandatory process training and achieve the required pass mark in a competency assessment before undertaking independent production responsibilities. Support, coaching, and reassessment opportunities will be provided where applicab

Role Purpose

To deliver optimum floor support by mentoring/coaching & guiding team members & take ownership in maintaining an excellent Customer Service experience. An important part of the role is to achieve/exceed process KPI's to ensure that the Team at Shared Services is relevant to business always.

Role Accountabilities

We are looking for a Team Leader – Operations who can pre-empt problems and identify solutions through logical analysis, while having a fair understanding of achieving organisational goals and driving Continual Improvement projects in the process.

The successful candidate will be responsible for supervising, planning, and managing functions concerned to operations, and must be efficient with all the tools and technologies in use within operations. The role requires acting as an information source and answering team questions, following up and giving instructions as needed, while serving as the first level escalation point for the team.

A key aspect of the role involves creating and maintaining SOPs and knowledge articles/updates, sharing these with the team on a regular basis, and getting first-hand training on the process or other new updates to share the same with the team through a channelized Knowledge Transfer Process. The Team Leader will independently support the team on all queries — process, transport, admin, payroll, or team-related — occasionally with support from relevant stakeholders.

The position also includes carrying out performance measurement, monitoring, and evaluation of the entire team to monitor service quality and improve efficiency; preparing and directing schedules; monitoring attendance; scheduling breaks and shifts as necessary; and compiling and maintaining lists of on-call and key schedules and personnel. The role requires conducting regular team meetings and one-on-one sessions with the team, and ensuring team members acquire the appropriate support and training to apply the best skills and knowledge on the job.

Quality management is a core part of the role, requiring monitoring of calls, performing quality checks, and providing necessary feedback to the team.

On governance and reporting, the Team Leader must maintain Schedule Adherence, Work Force Management (Break management), Shift Management and Rotation, and should be good with MS Excel and formulas for reporting purposes, while practicing and ensuring compliance with all BCMS' policies and procedures.

Information security forms an important part of the role. The Team Leader must ensure that their workforce is aware of information security policies and complies with them, and that the team complies with ISO 27001 and IGA-related requirements. This includes sending account opening requests effectively, disabling accounts immediately for leavers or absconders/those on long leave, documenting and monitoring/reviewing access levels of the team, providing security awareness and education to the team, managing records to ensure compliance with the Freedom of Information Act, and ensuring incidents within their function are closed within SLAs.

Role specific skills, knowledge, experience and qualifications

Education – Graduate
5 years or more experience in operations/BPO.
At least 2 years of Team Leading experience (team size of more than 10)..
Understanding of BPO Operations.
Proficient in relevant computer applications (MS Office).
Knowledge of customer service principles and practices.
Good people and interpersonal skills to build effective relationships with all levels of professionals.

Further Information

Language: Strong English proficiency is crucial for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and international operations.

Please note: Interviews will be conducted primarily in English. The successful candidate must be able to speak and write well in English, as this is essential for the role.

Locally recruited: Applications are welcomed from candidates currently in this location with a natural right to work. Relocation support is not provided.

Overseas Citizen of India (OCI) card holders will need to have, or be able to obtain, a valid special work permit issued from Government of India (GOI) to work in the British High Commission (BHC). BHC will not be able to sponsor work visas or obtain/ assist with the special work permit from GOI. Offers of employment made to OCI card holders will be conditional upon candidates obtaining a special work permit.

Note: For requisite special permission to take up employment in any foreign Diplomatic Missions in India, OCI Cardholder must visit https://ociservices.gov.in

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email [email protected]

Apply Now

Refine Your Search

operations team leader jobs in jor bagh delhi delhi

Team Leader Operations - English & Exams

Chief Operating Officer (COO)

Operations Head

Operations & Business Manager

Head -Advisory , UK GCC

Store Manager

Deputy General Manager

Team Leader Workforce Management

Complaints Manager

Team Leader - Operations

Team Leader- BFSI

Assessment Operations Team Manager

Travel Operations Manager- US process

Operations Leader

Operations Manager (US Travel )

VP Mgr-Corporate Accounting

Director - Delivery Excellence 3

TEAM LEADER

Senior Manager - Renewable Energy Project

Helpdesk Manager - Account/Delivery Management

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