kalpetta kerala guest service agent Jobs – 1 Open Jobs Today

Operations Manager
MAZUS GROUP —Wayanad, Kerala
- From ₹20,000 a month
- Part-time
- Hospitality
- Customer service
- Supervising experience
- Paid time off
- Cell phone reimbursement
Quick apply
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Hotel Front Office Executive
Wilton Restaurant —Wayanad, Kerala
*Guest Services:* Acting as the central hub for inquiries, managing complaints, and providing information about hotel amenities and local attractions.
₹20,000 - ₹24,000 a month
Quick apply
Guest Service Associate (F&B Service)
Mountain Shadows Resorts Pvt Ltd —Wayanad, Kerala
The candidate will be responsible for delivering excellent food and beverage service to guests while maintaining high hospitality standards.
₹16,000 - ₹22,000 a month
Quick apply

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Operations Manager

MAZUS GROUP
Wayanad, Kerala

Quick apply

Job details

Permanent | Part-time | Full-time
From ₹20,000 a month
8 days ago

Benefits

Paid time off
Cell phone reimbursement
Flexible schedule
Food provided
Paid sick time

Qualifications

Hospitality
Customer service
Cost control
Supervising experience
Leadership
Hospitality management

Full job description

Job Summary

Mazus Inn, a premium hospitality property in Wayanad, is seeking an experienced and dynamic Operations Manager to oversee daily hotel operations and ensure exceptional guest experiences. The ideal candidate will have a strong background in hospitality management, leadership skills, and the ability to manage multiple departments efficiently.

Key Responsibilities1. Operations Management

Oversee day-to-day hotel operations including Front Office, Housekeeping, Food & Beverage, and Maintenance.
Ensure smooth functioning of all departments to deliver high-quality service standards.
Monitor occupancy, revenue, and cost control measures.

2. Guest Experience & Service Quality

Maintain high standards of guest satisfaction and handle guest complaints professionally.
Ensure personalized guest experiences aligned with the brand standards of Mazus Inn.
Monitor online reviews and implement improvements.

3. Team Leadership & HR

Recruit, train, and supervise staff across departments.
Conduct regular team meetings, performance evaluations, and training sessions.
Foster a positive and professional work environment.

4. Financial & Administrative Control

Prepare and manage budgets, forecasts, and financial reports.
Control operational costs while maintaining service quality.
Ensure compliance with statutory regulations and company policies.

5. Sales & Business Development

Support sales and marketing strategies to maximize occupancy and revenue.
Build relationships with travel agents, corporate clients, and online platforms.
Identify opportunities for business growth and partnerships.

6. Maintenance & Property Management

Ensure the property is well-maintained and meets safety and hygiene standards.
Coordinate with maintenance teams for timely repairs and preventive maintenance.

Pay: From ₹20,000.00 per month

Benefits:

Cell phone reimbursement
Flexible schedule
Food provided
Paid sick time
Paid time off

Work Location: In person

Quick apply

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