Karnataka Associate analyst Jobs – 833 Open Jobs Today

SCS Product Support Analyst, Associate
Infor —Bengaluru, Karnataka
- Weekend availability
- Hospitality
- Software troubleshooting
- Customer service
- Flexible schedule
AI Knowledge & Solutions Associate
Nextwebi —Bengaluru, Karnataka
- Full-time
- Computer Science
- Master's degree
- Databases
10d
Associate Analyst - LPM
Infosys BPM Limited —Bengaluru, Karnataka
- Microsoft Office
- Analysis skills
- Conflict management
3d
EOR Operations Associate/Analyst
Rippling —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Google Suite
- Microsoft Excel
- English
Product Support Analyst, Associate
Infor —Bengaluru, Karnataka
- Weekend availability
- Hospitality
- Software troubleshooting
- Customer service
- Flexible schedule
10d
Associate Technical Program Analyst
Visa Consolidated Support Services (India) Private Limited - Tech Unit —Bengaluru, Karnataka
- Full-time
- SQL
- Bachelor's degree
- Scripting
2d
ASSOCIATE ANALYST INTERN
Jivox —Bengaluru, Karnataka
- Email
- Computer Science
- Bachelor's degree
- APIs
Associate Service Desk Analyst
CSC (Corporation Service Company) —Bengaluru, Karnataka
- Full-time
- Windows
- Microsoft Office
- Bachelor's degree
Associate Support Analyst
Aeries Technology —Bengaluru, Karnataka
- Weekend availability
- Microsoft Powerpoint
- Computer science
- Microsoft Excel
- Flexible schedule
IND_Associate Analyst Supply Chain
Lowe's —Bengaluru, Karnataka
- Full-time
- Microsoft Access
- Inventory management
- Master's degree
2d
Senior Process Associate (Workers Compensation)
Insure Pro 2.0 —Bengaluru, Karnataka
- ₹4,00,000 - ₹6,50,000 a year
- Full-time
- Microsoft Excel
- English
- Master's degree
- Health insurance
- Paid time off
Quick apply
4d
Associate - Business Analyst-Reporting-MIS Reporting
EXL Service —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Finance
Associate Analyst - Risk and Compliance
Verint Systems Inc. —Bengaluru, Karnataka
- Full-time
Business Analyst
Eurofins GSC IT DC —Bengaluru, Karnataka
- Full-time
- B.Sc
- Laboratory experience
- English
Quick apply
Fraud analyst
Tata Consultancy Services —Bengaluru, Karnataka
- Finance
- Bachelor's degree
- Banking
Associate Service Desk Analyst
HealthEdge —Bengaluru, Karnataka
- Full-time
- Remote
- Microsoft Outlook
- Software troubleshooting
- English
4d
Associate Product Owner
Kenvue —Bengaluru, Karnataka
- Hybrid work
- Azure
- Engineering
- Presentation skills
FTA & HS Code Analyst
Kenvue —Bengaluru, Karnataka
- Hybrid work
- Management
- ERP systems
- Bachelor's degree
4d
PMO Analyst /Delivery Associate
Quest Global —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Bachelor's degree
- SharePoint
Quick apply
Associate Data Operations Analyst
Aeries Technology —Bengaluru, Karnataka
- Microsoft Excel
- Data analysis skills
- Finance

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SCS Product Support Analyst, Associate

Infor -
Bengaluru, Karnataka

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Job details

Benefits

Flexible schedule

Qualifications

Hospitality
Software troubleshooting
Multilingual
Customer service
Salesforce
English
Analysis skills
Quality assurance
Bachelor's degree
Zendesk
Hospitality Management
Remote access software
ServiceNow
Events management
Communication skills
Editing
Negotiation
Time management
Help desk

Full job description

General information

Country

India

State

Karnataka

City

Bengaluru

Job ID

48851

Department

SaaS

Description & Requirements

Job Summary

Provides functional and technical support for the Infor Sales & Event Management (SCS) application for a globally distributed customer base within the Hospitality industry. Responsibilities include responding to customer inquiries via phone, chat, and case management systems, delivering guidance on product functionality, and performing analysis, testing, and troubleshooting to resolve reported issues. Serves as the primary liaison between customers and internal teams in a collaborative, team‑oriented environment.

This role requires strong English communication skills, a customer‑focused mindset, and the ability to manage multiple priorities in a fast‑paced setting. Candidates must be willing to work flexible schedules, including India overnight shifts and weekends. Operates under general supervision and typically reports to a Team Lead or Manager. Familiarity with hospitality operations, particularly event management or guest room workflows, is advantageous.

Essential Duties

Resolves clients' problems and/or answers questions on use of the application over the telephone, chat, or case tracking system, focusing on product functionality, operating environments, and system configuration/setup. The SCS support team operates 24x7 and support analysts should be flexible to work any shift and day per business needs.

Serves as primary support liaison between company and customer, documenting cases in required tracking systems.
Proactively keeps customers informed of how and when problems are resolved with a focus on retention and maintaining referenceable customers.
Involved in any additional follow up, testing and troubleshooting, including remote desktop viewing through tools such as Zoom or MS Teams.
Responsible for appropriate referral/escalation to other support, consulting services, Sales, subscription services, and quality assurance/development teams as necessary.
Will liaise with senior team members and other departments when needed, to insure proper handling of customer issues.
Promotes and maintains a high quality, professional, service-oriented company image among users and team.
Contributes information to the Support knowledge base as needed.
Manages workload effectively following Global Support Procedures to ensure successful completion of tasks.
Provides accurate accounting of work and time allocation.
Establish good working relationships with team members and others outside the team.
Takes initiative to increase product knowledge and operating environments.

Basic Qualifications

0-2 years’ work experience in a software support/helpdesk role.
Ability to work as a self-starter researching both problems and solutions from available documentation and resources using problem solving and analytical skills.
Possesses full understanding of industry practices as well as Global Support Procedures.
Proficient writing, editing, and communications skills.
Moderate interpersonal and customer service/orientation skills.
Basic PC skills with knowledge of various software applications used for troubleshooting, call resolution, and logging.
Consistent case completion with thoroughness and accuracy, ensuring high customer satisfaction.
Command of the English language preferred to provide oral and written communication that effectively articulates complex ideas to customers and peers in ways that are easy to understand.

Preferred Qualifications

Bachelor’s degree in business or hospitality or has solid experience in the Hospitality industry and/or Customer Service experience with a focus on event management.
Foundational technical skills, including familiarity with cloud-based software such as hotel property or event management systems, as well as basic Internet and networking concepts.
Excellent time management, decision making, and organizational skills required to ensure most effective and timely delivery of service to clients.
Experience in escalation management and negotiating/setting expectations for customers.
Previous experience using a CRM to log and work cases such as: Salesforce, Zendesk or ServiceNow would be considered an asset.

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

Fraud Awareness

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Refine Your Search

associate analyst jobs in karnataka

SCS Product Support Analyst, Associate

AI Knowledge & Solutions Associate

Associate Analyst - LPM

EOR Operations Associate/Analyst

Product Support Analyst, Associate

Associate Technical Program Analyst

ASSOCIATE ANALYST INTERN

Associate Service Desk Analyst

Associate Support Analyst

IND_Associate Analyst Supply Chain

Senior Process Associate (Workers Compensation)

Associate - Business Analyst-Reporting-MIS Reporting

Associate Analyst - Risk and Compliance

Business Analyst

Fraud analyst

Associate Service Desk Analyst

Associate Product Owner

FTA & HS Code Analyst

PMO Analyst /Delivery Associate

Associate Data Operations Analyst

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