Karnataka Head of customer experience Jobs – 824 Open Jobs Today

Customer Service Specialist
Kaiterra —Bangalore City, Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- English
- In-person
- Flexible schedule
Quick apply
Head of Customer Experience.
Quantean —Bangalore City, Bengaluru, Karnataka
- ₹1,25,000 - ₹2,00,000 a month
- Full-time
- Sales
- Customer service
- English
Quick apply
Head of Customer Experience
INSTATAIL PRODUCTS PRIVATE LIMITED —Bengaluru, Karnataka
- ₹1,00,000 - ₹1,50,000 a month
- Full-time
- Customer service
- Salesforce
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
10d
Head – Customer Success (Product / SaaS / ISP)
Joan Technologies LTD —Bangalore City, Bengaluru, Karnataka
- ₹40,00,000 - ₹70,00,000 a year
- Full-time
- Sales
- Business development
- In-person
Quick apply
5d
29526 - Head of Customer Success Operations & Strategy
Whatfix —Bengaluru, Karnataka
- Salesforce
- Analysis skills
- Presentation skills
- Commuter assistance
- Health insurance
Quick apply
10d
Business Development Manager (BDM)
kataline —Bangalore City, Bengaluru, Karnataka
- ₹6,00,000 - ₹9,00,000 a year
- Full-time
- Sales
- Master's degree
- Business development
- Cell phone reimbursement
- Flexible schedule
Quick apply
12d
Head of Customer Operations
Laundryheap —Bengaluru, Karnataka
- Full-time
- Analysis skills
- AI
Quick apply
Head of Brand & Experience Innovative child wellness solutions team
Skyleaf Consultants —Bengaluru, Karnataka
- ₹10,00,000 - ₹40,00,000 a year
- Full-time
- Marketing
- Analysis skills
- Bachelor's degree
Technical Sales Engineer
AMEC Technology —HSR Layout Sector 1, Bengaluru, Karnataka
- ₹4,00,000 - ₹8,00,000 a year
- Full-time
- Sales
- Presentation skills
- Bachelor's degree
Quick apply
Chief Financial Officer
RECRUIT SOLVE —Bengaluru, Karnataka
- ₹25,00,000 - ₹30,00,000 a year
- Full-time
- Finance
- Master's degree
- Analysis skills
Quick apply
2d
Head of India Communications
Lenovo —Bengaluru, Karnataka
- Full-time
- Social media management
- English
- Presentation skills
14d
Assistant Manager
Porter —Bengaluru, Karnataka
Business development manager
Valuepitch E Technologies Pvt Ltd —Bengaluru, Karnataka
- ₹5,00,000 - ₹8,00,000 a year
- Full-time
- Business development
- Bachelor's degree
- Travel
- Flexible schedule
- Paid sick time
Quick apply
2d
Head of Operations
Aubree Le Chocolatier —Bangalore Corporation Building, Bengaluru, Karnataka
- ₹15,00,000 - ₹18,00,000 a year
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
- Health insurance
- Cell phone reimbursement
Quick apply
Branch Sales Manager - Bengaluru
Zero Gravity Photography —Bengaluru, Karnataka
- ₹40,000 - ₹45,000 a month
- Full-time
- Hospitality
- Sales
- Master's degree
- Paid time off
- Paid sick time
Quick apply
Head, Sales & Market Expansion
pepper square —Bengaluru, Karnataka
- Full-time
- Communication skills
Program Manager
Keka Technologies Pvt. Ltd —Bengaluru, Karnataka
- Engineering
- Analysis skills
- Bachelor's degree
Quick apply
3d
Head of Digital Workplace
Airbus India Private Limited —Bengaluru, Karnataka
- Email
- English
- Master's degree
- Analysis skills
Business Development Associate
FURNITECH —Bengaluru, Karnataka
- ₹20,000 - ₹26,000 a month
- Full-time
- CRM software
- Microsoft Excel
- Sales
- Cell phone reimbursement
Quick apply
Senior Program Manager
Porter —Bengaluru, Karnataka
- ₹27 - ₹35 a day
- Microsoft Powerpoint
- Master's degree
- Bachelor's degree

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Customer Service Specialist

Kaiterra
Bangalore City, Bengaluru, Karnataka

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Job details

Permanent | Full-time

Benefits

Flexible schedule

Qualifications

Software troubleshooting
English
B2B
Customer support
Hindi
Account management
Communication skills

Full job description

About the Role:

As a Customer Service Specialist, you will be the crucial bridge between Kaiterra and our key enterprise customers throughout their post-sales journey. This role is ideal for a detail-oriented, empathetic problem-solver who loves helping customers succeed, troubleshooting technical issues, and managing day-to-day account operations.

You will take ownership of the customer experience the moment a deal closes, managing everything from initial setup and logistics to ongoing training and technical support. Working closely with our Sales and Product teams, you will act as the voice of the customer, shaping our internal processes and ensuring our enterprise clients get the maximum value out of our solutions.

Location: Remote (Preferably Bangalore, India)
Reporting to: Head of Enablement

What You’ll Do:

Drive Customer Onboarding & Account Management

Serve as the primary point of contact between Kaiterra and a portfolio of key enterprise accounts for all post-sales activities.
Guide new customers through the initial setup phase, answering questions and ensuring a smooth, seamless onboarding experience.
Manage day-to-day account operations, including coordinating logistics, arranging shipments, and providing proactive delivery updates.

Provide Technical Troubleshooting & Support

Investigate and troubleshoot technical issues raised by customers in an effective, timely manner.
Handle product exchanges and repairs (RMA), ensuring customers receive transparent and timely updates on their progress.
Develop processes and procedures to continuously improve the efficiency and quality of our customer support experience.

Voice of the Customer

Gather customer feedback and track complaints, acting as the internal "voice of the customer."
Collaborate with Product, Engineering, and Marketing teams to provide valuable, real-world input that shapes our core business and product roadmap.

What You'll Bring:

Experience: At least 3 years of experience in an Account Management or Customer Support role managing B2B clients.
Industry Expertise: Experience in IT, B2B SaaS, hardware products, facilities, HVAC, or a similar industry is highly preferred.
Language Skills: Exceptional English communication skills (written, verbal, and presentation) and fluency in spoken Hindi.
Flexibility: Ability to work flexible schedules to accommodate customer time zones as needed.

What Will Make You Successful:

Technical Troubleshooting & Problem Solving

Issue Resolution: You aren't afraid to roll up your sleeves to troubleshoot difficult technical hardware/software issues and find timely solutions.
Process Improvement: You take ownership of problems and proactively look for ways to optimize the customer support experience.

Customer-Centric Communication

Empathetic Partnership: You have a genuine desire to help customers succeed and can navigate complex or frustrating technical situations with grace and empathy.
Voice of the Customer: You effectively synthesize customer feedback into actionable insights for our internal teams to help improve our products.

Ownership & Adaptability

Proactive Management: You excel at juggling multiple accounts, managing logistics independently, and keeping things highly organized.
Mission-Driven: You are passionate about learning, driven to make a real impact on the environment, and thrive in a dynamic, fast-paced setting where you can try new things.

Kaiterra is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Work Location: In person

Quick apply

Refine Your Search

head of customer experience jobs in karnataka

Customer Service Specialist

Head of Customer Experience.

Head of Customer Experience

Head – Customer Success (Product / SaaS / ISP)

29526 - Head of Customer Success Operations & Strategy

Business Development Manager (BDM)

Head of Customer Operations

Head of Brand & Experience Innovative child wellness solutions team

Technical Sales Engineer

Chief Financial Officer

Head of India Communications

Assistant Manager

Business development manager

Head of Operations

Branch Sales Manager - Bengaluru

Head, Sales & Market Expansion

Program Manager

Head of Digital Workplace

Business Development Associate

Senior Program Manager

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