Karnataka Head of customer experience Jobs – 945 Open Jobs Today

Customer Engagement Manager
Crest'XO —Bengaluru, Karnataka
- ₹65,00,000 a year
- Full-time
- Master's degree
- Bachelor's degree
- Communication skills
Quick apply
Head of experience and training center
Lifetime Health Plus Care Pvt Ltd —Bangalore City, Bengaluru, Karnataka
- ₹80,000 - ₹1,50,000 a month
- Full-time
- Presentation skills
- Human resources
- In-person
Quick apply
5d
Head of Brand & Experience Innovative child wellness solutions team
Skyleaf Consultants —Bengaluru, Karnataka
- ₹10,00,000 - ₹40,00,000 a year
- Full-time
- Marketing
- Analysis skills
- Bachelor's degree
Center Manager/Head
Klay - Founding Years Learning Solution —Bangalore City, Bengaluru, Karnataka
- ₹35,747.23 - ₹84,544.65 a month
- Full-time
- Customer service
- Microsoft Office
- Master's degree
- Health insurance
- Paid time off
Quick apply
Customer Success Manager - Strategic Accounts
Richpanel —Bengaluru, Karnataka
- ₹15,00,000 - ₹25,00,000 a year
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
Quick apply
VP & HR Head
Time Hack —Bengaluru, Karnataka
- ₹70,00,000 a year
- Full-time
- English
- Human resources
- Banking
Quick apply
Business Head - Growth & Digital Marketing
NeuralGarage(VisualDub.ai) —HSR Layout, Bengaluru, Karnataka
- Up to ₹50,00,000 a year
- Full-time
- APIs
- Budgeting
- In-person
Quick apply
9d
Manager - Sales & Marketing
ADOFIL INTERNATIONAL PRIVATE LIMITED —Bengaluru, Karnataka
- ₹50,000 - ₹70,000 a month
- Full-time
- Sales
- Customer service
- English
- Commuter assistance
- Cell phone reimbursement
Quick apply
Customer Success Account Manager
Richpanel —Bengaluru, Karnataka
- ₹15,00,000 - ₹25,00,000 a year
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
Quick apply
Customer Experience & Support Specialist
Bajo Foods Pvt Ltd —Bengaluru, Karnataka
- ₹4,50,000 - ₹5,00,000 a year
- Full-time
- English
- Master's degree
- Bachelor's degree
- Health insurance
Quick apply
2d
Centre Head
Talent Capital Services —Yelahanka, Bengaluru, Karnataka
- ₹40,000 - ₹50,000 a month
- Full-time
- Microsoft Office
- Master's degree
- Bachelor's degree
Quick apply
Business Development Executive- SheConnect (WFH) – Software Sales | Mysore
KDK Software India Pvt. Ltd. —Mysuru, Karnataka
- ₹3,60,000 - ₹4,20,000 a year
- Full-time
- Sales
- Bachelor's degree
- Computer skills
- Work from home
Quick apply
BRANCH MANAGER
ALPHA TECHNOCON PVT LTD —Mangalore, Karnataka
- ₹25,000 - ₹40,000 a month
- Full-time
- Sales
- Business development
- Travel
Quick apply
6d
Head of Support
Papaya Global —Bengaluru, Karnataka
- Full-time
- Salesforce
- SQL
- AWS
Quick apply
Executive — Quotations, Customer Relations & Front Office
Shara Circuits Pvt.Ltd —Bengaluru, Karnataka
- ₹4,00,000 - ₹5,00,000 a year
- Email
- ERP systems
- English
- Master's degree
- Health insurance
Quick apply
11d
Senior Business Manager
Splenta Systems —HSR Layout, Bengaluru, Karnataka
- Up to ₹15,00,000 a year
- Full-time
- Master's degree
- Business development
- Agile
Quick apply
10d
Customer Success Manager
Almabase —Bengaluru, Karnataka
- Full-time
- Remote
- Customer service
- AI
- Communication skills
Regional Business Sales Head- ECC
Learning Edge India Pvt Ltd —HSR Layout, Bengaluru, Karnataka
- ₹50,000 - ₹70,000 a month
- Full-time
- Childcare
- Sales
- Master's degree
- Health insurance
Quick apply
Head Operations - Real Estate
Mother Earth Builders & Developers —Kengeri Satellite Town, Karnataka
- ₹1,20,000 - ₹1,50,000 a month
- Full-time
- Project management
- Team management
- In-person
- Cell phone reimbursement
Quick apply
12d
Director – HR, APMEA
Thermo Fisher Scientific —Bengaluru, Karnataka
- Full-time
- Human resources
- Communication skills

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Customer Engagement Manager

Crest'XO
Bengaluru, Karnataka

Quick apply

Job details

Full-time
₹65,00,000 a year

Qualifications

Master's degree
Bachelor's degree
Communication skills
Information Technology

Full job description

Job Description

Role: Customer Engagement Manager

Location: Bangalore

Who are we looking for?

Customer Engagement Manager: 15+ years of experience

We are seeking an accomplished and strategic Customer Engagement Manager to join our dynamic team providing technology & operation support services to key strategic customers in the Hi-Tech space. In this pivotal role, you will be responsible for managing $25 Mn to $50 Mn P&L & driving the execution of our strategic delivery initiatives providing Technology services & operation support to our customers. This will be a global role & you will be expected to manage Customer Relationships across Business organizations such as Sales, Services, Finance and Marketing organizations with global engagements spanning over 500+ employees spread across multiple regions – APJ, Europe, AMS including LatAM countries. It is designed for an individual with a robust background in technology service delivery and a passion for driving innovation within vertical industries. The successful candidate will be responsible for overseeing the execution of technology services for a range of clients, ensuring that delivery is aligned with the business goals and objectives. This position demands a forward-thinking individual who can cultivate relationships with stakeholders, enhance operational efficiency, and harness advanced technology solutions to deliver exceptional service outcomes. Your expertise will not only enable our clients to achieve their crucial goals but will also advance our commitment to quality, integrity, and customer-centric service. If you have a proven track record in leading technology service initiatives and are eager to contribute to a culture of excellence, we invite you to apply and help us redefine the landscape of technology delivery for our esteemed clientele

Responsibilities:

Lead the global delivery efforts for Strategic client accounts, manage end-to-end service, ensuring alignment with business objectives with Revenue as the primary Goal.

Responsible for management & growth of strategic accounts generating $25 to $50 Mn annually with 500+ employees

Develop and maintain strong Customer relationships with clients, acting as the main point of contact for project-related inquiries and escalations.

Establish good governance with Executive Clients on multiple factors including strategic, operational and tactical parameters.

Identify growth opportunities proactively and work with the Delivery Heads and Client Partner to convert them into key wins.

Oversee project management processes, ensuring timely delivery of services and adherence to quality standards.

Develop and implement strategic plans to enhance service delivery and drive continuous improvement.

Collaborate with internal teams to design and implement solutions that enhance client satisfaction and drive service improvement.

Analyze account performance metrics to identify areas for growth and optimization within service delivery.

Manage budgets and financial aspects of client accounts, ensuring profitability and cost-effectiveness in service delivery.

Analyze market trends and client feedback to inform service enhancements and innovation.

Facilitate regular account reviews and performance meetings with clients to discuss progress, feedback, and strategic initiatives.

Requirements:

Proven track record of managing global client accounts with demonstrated success in achieving business objectives.

Strong understanding of technology trends, best practices, and innovation strategies within various industry verticals.

Proven ability to manage multiple projects simultaneously in a fast-paced environment.

Experience in budget management and financial reporting for large-scale projects.

Demonstrated problem-solving skills and a proactive approach to addressing challenges.

Ability to analyze data and metrics to inform decision-making and enhance service delivery.

Ability to work collaboratively in a fast-paced, multicultural environment while managing multiple priorities.

Behavioral Skills:

Exceptional communication and interpersonal skills, with the ability to influence and negotiate effectively at all levels

Ability to communicate clearly and confidently with senior executives, tailoring the message to their level of understanding and business priorities

Proactively develop strong, trusted relationships with executive stakeholders, both within the organization and with clients

Qualification:

Bachelor's degree in Business, Information Technology, or a related field; Master's degree preferred.

Minimum of 15 years of experience in technology service delivery or related roles, with at least 8 years in a leadership capacity.

Quick apply

Refine Your Search

head of customer experience jobs in karnataka

Customer Engagement Manager

Head of experience and training center

Head of Brand & Experience Innovative child wellness solutions team

Center Manager/Head

Customer Success Manager - Strategic Accounts

VP & HR Head

Business Head - Growth & Digital Marketing

Manager - Sales & Marketing

Customer Success Account Manager

Customer Experience & Support Specialist

Centre Head

Business Development Executive- SheConnect (WFH) – Software Sales | Mysore

BRANCH MANAGER

Head of Support

Executive — Quotations, Customer Relations & Front Office

Senior Business Manager

Customer Success Manager

Regional Business Sales Head- ECC

Head Operations - Real Estate

Director – HR, APMEA

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