Karnataka Learning and development facilitator Jobs – 106 Open Jobs Today

Learning & Development Lead
Ghostpunch Games —Bengaluru, Karnataka
- Full-time
- Remote
- Management
- Microsoft Office
- SharePoint
Instructional Designer (Learning & Development)
Ghostpunch Games —Bengaluru, Karnataka
- Full-time
- Microsoft Office
- Project management
- Organisational skills
Manager – Learning & People Development
Quest Global —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Quick apply
Senior Program Coordinator – Project Based Learning
Kalike- TATA TRUST —Koppal, Karnataka
- ₹30,000 - ₹50,000 a month
- Full-time
- English
- Master's degree
- Education
- Health insurance
- Cell phone reimbursement
Quick apply
Learning & Development Specialist II
Sabre —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
- Human resources
- SharePoint
Program Mentor - Facilitator
InUnity LLP —Bangalore City, Bengaluru, Karnataka
- ₹4,00,000 - ₹5,50,000 a year
- Full-time
- CAD
- Engineering
- Master's degree
Quick apply
Senior Program Coordinator – FLN Expert
Kalike- TATA TRUST —Koppal, Karnataka
- ₹30,000 - ₹50,000 a month
- Full-time
- English
- Microsoft Office
- Master's degree
- Health insurance
- Cell phone reimbursement
Quick apply
Assistant Psychologist- Learning Support Assistant
Insighte Childcare Private Limited —Bangalore City, Bengaluru, Karnataka
- ₹20,000 - ₹25,000 a month
- Email
- English
- Master's degree
- Travel
Quick apply
Learning Operations Specialist
Accenture —Bengaluru, Karnataka
- Full-time
- Management
- English
- Project management
Learning Experience Designer
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Bachelor's degree
- Travel
Talent Development Specialist
Clario —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
3d
STEM Facilitator – Education (South Region)
Smile Foundation —Karnataka
- English
- Master's degree
- Project management
Trainer (L&D Specialist)
Ghostpunch Games —Bengaluru, Karnataka
- Full-time
- Microsoft Office
- Project management
- SharePoint
Project Coordinator
Smile Foundation —Yadgir, Karnataka
- Full-time
- MSW
- English
- Master's degree
Assistant Manager, Talent & Growth
The Walt Disney Company (APAC) —Bengaluru, Karnataka
- Project management
- Human resources
- Training & development
Learning Operations Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Management
- English
- Project management
Senior Analyst - Training Facilitator
Gallagher —Amruthahalli, Bengaluru, Karnataka
- Hybrid work
- Bachelor's degree
- Training & development
- Phone etiquette
Instructional Designer - Digital Learning Content
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Bachelor's degree
- Travel
L & D Instructional Designer
Candescent (Digital First Holdings LLC) —Bengaluru, Karnataka
- Full-time
- Master's degree
- Project management
- Education
Quick apply
Manager, People Support – APAC Leader (10+ years of experience)
Sandisk —Bengaluru, Karnataka
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
Quick apply

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Learning & Development Lead

Ghostpunch Games
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Knowledge management
Management
Microsoft Office
Quality assurance
SharePoint
Customer support
LMS
Training & development
Leadership
Instructional design
Camtasia

Full job description

Description

About the Role

As part of SIDE's Global Player Support organization, the Global Learning & Development Lead is responsible for leading the strategy, delivery, and continuous evolution of learning programs that drive operational excellence across global Player Support teams.

This role oversees onboarding, continuous learning, operational readiness, certification, and capability development while leading a team of Learning & Development Specialists. Working closely with Operations, Quality, Workforce Management, Instructional Design, and Client stakeholders, you will ensure learning initiatives are aligned with business objectives, client expectations, and evolving operational needs.

The ideal candidate brings strong Learning & Development experience within Player Support, Customer Experience, BPO, or preferably the gaming industry, along with proven people management experience and a passion for developing high-performing learning teams.

What You'll Be Doing

Learning Strategy & Delivery

Lead the planning, execution, and continuous improvement of global onboarding, upskilling, cross-skilling, and continuous learning programs.
Own learning governance, certification frameworks, operational readiness standards, and role-based learning pathways across multiple programs.
Ensure learning solutions support business goals, operational KPIs, client requirements, and player experience objectives.
Oversee Train-the-Trainer initiatives, facilitator readiness, and consistent training delivery across global teams.
Partner with Instructional Design to create engaging learning experiences, including instructor-led training, e-learning modules, digital learning content, videos, and knowledge resources.
Ensure all learning materials, SOPs, playbooks, assessments, and knowledge articles remain accurate, current, and aligned with operational changes.

Leadership & People Management

Lead, mentor, coach, and develop a team of Learning & Development Specialists and Trainers to deliver high-quality learning experiences.
Conduct regular performance reviews, coaching sessions, and career development planning for direct reports.
Foster a culture of collaboration, accountability, innovation, and continuous learning within the Learning team.
Build succession plans and identify development opportunities to strengthen team capability.

Operational Partnership

Collaborate closely with Operations, Quality, Workforce Management, Product, and Client stakeholders to identify capability gaps and implement effective learning interventions.
Translate QA insights, CSAT/DSAT trends, operational metrics, policy updates, and product launches into targeted training initiatives.
Support new client implementations, programme launches, process transitions, and operational change management through effective learning strategies.
Participate in operational calibration sessions and leadership reviews to ensure learning priorities remain aligned with business performance.
Maintain a strong understanding of frontline operations by regularly reviewing player interactions, quality evaluations, escalation trends, and operational challenges.
Use operational insights to proactively identify knowledge gaps and continuously improve learning programs

Performance & Continuous Improvement

Analyse learning data to identify trends, risks, and opportunities for continuous improvement.
Measure and report on learning effectiveness using assessments, certification outcomes, operational performance, QA trends, productivity, and learner feedback.
Establish governance around learning quality, facilitator standards, and programme effectiveness.
Drive innovation by introducing modern learning methodologies, blended learning approaches, and scalable learning solutions.

Requirements

What You'll Bring

5–6 years of Learning & Development experience within Player Support, Customer Experience, Customer Support, BPO, or similar operational environment.
1–2 years of people management experience, leading Trainers, Learning Specialists, or Learning teams.
Experience within the gaming industry or supporting gaming clients is highly preferred.
Strong understanding of adult learning principles, instructional design, onboarding, operational readiness, and learning evaluation methodologies.
Demonstrated experience building learning strategies, certification programs, governance frameworks, and scalable onboarding programs.
Strong facilitation and presentation skills across both virtual and classroom environments.
Experience using operational data, quality insights, and customer feedback to drive learning interventions.
Excellent stakeholder management skills with the ability to influence leaders across Operations, Quality, Workforce Management, Product, and Client teams.
Experience with Learning Management Systems (LMS), Microsoft Office Suite, SharePoint, and knowledge management platforms.

Preferred Qualifications

Professional certifications in Learning & Development, Training, Coaching, or Instructional Design are an advantage.
Experience leading learning initiatives across multiple global regions or distributed teams.

Keys to Success

Lead a high-performing Learning team that delivers engaging, scalable, and business-focused learning solutions.
Build strong partnerships with Operations, Quality, Workforce Management, Product, and Client stakeholders to enable operational success.
Drive continuous improvement through learning analytics, operational insights, learner feedback, and quality performance.
Ensure onboarding, certification, and continuous learning programs remain aligned with evolving business and client needs.
Foster a culture of coaching, knowledge sharing, innovation, and continuous capability development.

Other Details

Shift type - Rotational (including night shift)
Location - Remote

Benefits

What we offer:

The opportunity to join our growing business at an exciting time.

Who we are:

Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 15+ studios in over a dozen countries across North America, Europe, South America, and Asia.

Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets.

Help us bring stories to the world! Join a global team of passionate gamers and contribute to delivering unforgettable game experiences.

For more information, visit www.side.inc.

Apply Now

Refine Your Search

learning and development facilitator jobs in karnataka

Learning & Development Lead

Instructional Designer (Learning & Development)

Manager – Learning & People Development

Senior Program Coordinator – Project Based Learning

Learning & Development Specialist II

Program Mentor - Facilitator

Senior Program Coordinator – FLN Expert

Assistant Psychologist- Learning Support Assistant

Learning Operations Specialist

Learning Experience Designer

Talent Development Specialist

STEM Facilitator – Education (South Region)

Trainer (L&D Specialist)

Project Coordinator

Assistant Manager, Talent & Growth

Learning Operations Associate

Senior Analyst - Training Facilitator

Instructional Designer - Digital Learning Content

L & D Instructional Designer

Manager, People Support – APAC Leader (10+ years of experience)

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