karnataka service desk associate Jobs – 163 Open Jobs Today

IT Support Associate II, OpsTech IT -Service Desk
ADCI - Karnataka - A66 —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- English
- 12th Pass
13d
Associate Service Desk Analyst
CSC (Corporation Service Company) —Bengaluru, Karnataka
- Full-time
- Windows
- Microsoft Office
- Bachelor's degree
RRN00015399 - Service Desk Associate Manager
Accenture —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
- Conflict management
- Communication skills
Service Desk Tier 1-Bengaluru,India
Diversified —Bengaluru, Karnataka
- Email
- Customer service
- Salesforce
- ERP systems
Quick apply
13d
Associate, Business Operations
Cvent —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
14d
RRN00017022 - Service Desk Associate
Accenture —Bengaluru, Karnataka
- Weekend availability
- Software troubleshooting
- Customer service
- Microsoft Office
RRN00017023 - Service Desk Associate
Accenture —Bengaluru, Karnataka
- Weekend availability
- Software troubleshooting
- Customer service
- Microsoft Office
RRN00017016 - Service Desk Associate
Accenture —Bengaluru, Karnataka
- Weekend availability
- Software troubleshooting
- Customer service
- Microsoft Office
RRN00017013 Service Desk Associate
Accenture —Bengaluru, Karnataka
- Weekend availability
- Software troubleshooting
- Customer service
- Microsoft Office
RRN00017019 - Service Desk Associate
Accenture —Bengaluru, Karnataka
- Weekend availability
- Software troubleshooting
- Customer service
- Microsoft Office
RRN00017015 - Service Desk Associate
Accenture —Bengaluru, Karnataka
- Weekend availability
- Software troubleshooting
- Customer service
- Microsoft Office
RRN00017018 - Service Desk Associate
Accenture —Bengaluru, Karnataka
- Weekend availability
- Software troubleshooting
- Customer service
- Microsoft Office
RRN00017017 - Service Desk Associate
Accenture —Bengaluru, Karnataka
- Weekend availability
- Software troubleshooting
- Customer service
- Microsoft Office
RRN00016474 - Service Desk Associate
Accenture —Bengaluru, Karnataka
- Weekend availability
- Software troubleshooting
- Customer service
- Microsoft Office
RRN00015412 - Service Desk Associate Manager
Accenture —Bengaluru, Karnataka
- Full-time
- Customer service
- Analysis skills
- Bachelor's degree
Customer Service Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Customer service
- ERP systems
- Finance
5d
IT Support Associate
ADCI - Karnataka - A66 —Bengaluru, Karnataka
- Full-time
- Windows
- Bachelor's degree
- Linux
IT Support Associate , Ops Tech Solutions Delivery
ADCI - Karnataka —Bengaluru, Karnataka
- Urgently hiring
- Windows
- Bachelor's degree
- Computer networking
- Flexible schedule
13d
Associate Technology Operations Analyst
Clarivate —Bengaluru Urban District, Karnataka
- Full-time
- Software troubleshooting
- Salesforce
- Windows
Global Banking & Markets Operations - Commodities Settlements - Associate - Bengaluru
Goldman Sachs —Bengaluru, Karnataka
- Analysis skills
- Bachelor's degree
- Organizational skills
- Health insurance

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IT Support Associate II, OpsTech IT -Service Desk

ADCI - Karnataka - A66 -
Bengaluru, Karnataka

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Job details

Full-time
13 days ago

Qualifications

Live chat
Desktop support
Incident management
Software troubleshooting
English
Japanese
12th Pass
Remote access software
IT support
ServiceNow
Communication skills
Help desk

Full job description

DESCRIPTION

About OTS IT
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.OTS IT provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile...

About The Role
The OTS Global Service Desk is a virtual extension of field IT teams, providing prompt and professional remote IT assistance to team members, partner organizations, and customers across the global fulfillment organization
The team operates with a #BetterTogether and #OneTeam mindset in service of shared organizational goals
The role involves troubleshooting technical issues, enabling access to critical systems, and resolving customer queries through phone and chat interactions
The team leverages the latest tools and continuously hones skills to deliver efficient, effective solutions that keep workflows running smoothly
Every interaction is approached with a dedicated focus on customer satisfaction, ensuring a positive support experience
The role requires a friendly, knowledgeable, and solution-oriented approach to IT support that goes above and beyond standard expectations
This position contributes directly to the success of the organization by keeping operations running seamlessly through prompt remote resolution

Key job responsibilities
Offer remote support for requests received through phone and chat interactions, incidents, and requests assigned in ServiceNow
Resolve IT support issues following established policies and procedures
Follow escalation protocols, troubleshoot/ escalate issues to the right team
Perform deep dive tasks and produce analytics
Maintain or create policies, procedures, and processes

BASIC QUALIFICATIONS

Speak, write, and read fluently in Japanese at a business level or above (N1+)
Experience in English-language communication skills, both written and verbal
0-1 years of IT Support or relevant experience
0-1 years of skills in remote troubleshooting, and desktop support

PREFERRED QUALIFICATIONS

High school or equivalent
Experience with mission-critical, 24x7 operations
JLPT (Japanese Language Proficiency Test) Level 1 (N1 – Highest Level) (Basic Requirement)
Experience with ServiceNow (ITSM) ticketing platform for incident management and resolution
Prior experience in a high-volume service desk or help desk environment
Experience with remote troubleshooting tools and remote desktop support

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

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PREFERRED QUALIFICATIONS

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