Kilpauk Chennai Tamil Nadu Service quality lead, onshore, ga and jp Jobs – 2104 Open Jobs Today

Service Management Specialist
OEConnection —Chennai, Tamil Nadu
- Weekend availability
- English
- Analysis skills
- Bachelor's degree
13d
Service Quality Lead, Onshore, GA and JP
Vestas —Chennai, Tamil Nadu
- Full-time
- Engineering
- Bachelor's degree
- Recruiting
Senior Team Lead, Managed Services Operations
NTT DATA —Chennai, Tamil Nadu
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- Bachelor's degree
- Team management
- Mentoring
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Senior Associate/Lead - Skill-Ed
Bhumi —Chennai, Tamil Nadu
- ₹4,00,000 - ₹5,50,000 a year
- Full-time
- Data analysis skills
- English
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Sr Manager - Service Delivery & Management
Tata Communications —Chennai, Tamil Nadu
- Full-time
- Customer service
- Master's degree
- Project management
Service Operations Head – Pan India
Biotastic Health Systems —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Bachelor's degree
- Plumbing
Quick apply
9d
Lead Coordinator
K12 Techno Services Pvt. Ltd (For Orchids International Schools, India) —Chennai, Tamil Nadu
- ₹20,000 - ₹40,000 a month
- Full-time
- Management
- Master's degree
- Education
Quick apply
2d
Manager / Sr Manager - Learning and Development
Bhumi —Chennai, Tamil Nadu
- ₹8,00,000 - ₹14,00,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Continuous improvement
Transition Manager
Unify Facility Management Pvt.Ltd —Chennai, Tamil Nadu
- ₹10,00,000 - ₹13,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Plumbing
Quick apply
1d
Lead - Education
Bhumi —Chennai, Tamil Nadu
- ₹5,00,000 - ₹6,00,000 a year
- Full-time
- Remote
- English
- Master's degree
- Bachelor's degree
Senior Manager – Integrated Facilities Management (IFM)
Schneider Electric —Chennai, Tamil Nadu
- Online application
- Management
- Engineering
- English
GM Service in chennai
FPL Group —Chennai, Tamil Nadu
- ₹1,00,000 - ₹1,30,000 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
Quick apply
16h
Generalist Service Representative I
Schneider Electric —Chennai, Tamil Nadu
- Online application
- English
- Electrical experience
- Bachelor's degree
6d
Company Director
Vision Group of Companies —Chennai, Tamil Nadu
- From ₹50,000 a week
- Part-time
- Microsoft Office
- Master's degree
- Bachelor's degree
- Flexible schedule
- Food provided
Quick apply
Ocean Customer Experience Team Lead - US
Maersk —Chennai, Tamil Nadu
- Full-time
- Leadership
- Communication skills
8d
Plant head operation manager
Kiara Global Services —Chennai, Tamil Nadu
- ₹10,00,000 - ₹14,00,000 a year
- Full-time
- In-person
- Manufacturing
- Leadership
- Health insurance
Quick apply
1d
VP - Domestic Payments Ops Readiness Lead
Citi —Chennai, Tamil Nadu
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
1h
Lead I - AML KYC
UST —Chennai, Tamil Nadu
- English
- Communication skills
Quick apply
Lead Warehouse - Chennai
Henkel —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Inventory management
- Communication skills
- Health insurance
Quick apply
9d
QA Lead -India
Photon —Chennai, Tamil Nadu
- Computer science
- Analysis skills
- Bachelor's degree

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Service Management Specialist

OEConnection -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time
13 days ago

Qualifications

Incident management
IT service management
English
Analysis skills
Bachelor's degree
ITIL
IT
Problem management
AI
Communication skills
Analytics

Full job description

Job Summary/Objective
Coordinates the operational execution of technology processes in accordance with the Service Management Model, and with a focus on core functions such as Incident Management, Problem Management, Change Management, Service Level Management, and Continual Service Improvement.

Key Responsibilities & Duties (essential to the job)
1. Leads and coordinates the end-to-end Incident and Major Incident Management process, including stakeholder communications, escalation management, and service restoration, acting as the central point of coordination during high-priority incidents.
2. Facilitates Major Incident and Post Incident Reviews (PIRs), reviews production incidents for root cause, and drives problem management with corrective and preventive actions to reduce recurring incidents and improve service stability.
3. Identifies, designs, and implements AI-enabled and intelligent automation solutions across Service Management processes, including their governance and continuous improvement, to improve operational efficiency, service quality, and user experience.
4. Develops and maintains operational dashboards, KPIs, and service health and trend reporting; ensures metrics are monitored and that incident, problem (RCA), service request, and SLA reports are produced, distributed, and utilized by management and Technology Leadership.
5. Coordinates and supports 24x7 operational service management activities, ensuring effective handovers, follow-the-sun support alignment, and adherence to established support models.
6. Works with cross-functional teams, Process and IT Owners, and stakeholders to define, implement, and
continuously improve ITSM/ITIL processes, standards, and methodologies across all lines of business, ensuring they are understood and adhered to.
7. Identify integration points with other processes; ensures all integrated processes are fully documented and accessible in a repository for teams and other desired stakeholders.
8. Conducts periodic training, and awareness sessions related to ITSM process and best practices.
9. Maintains day-to-day responsibility for the ownership and resolution of Service Management issues.
10. Defines, analyzes, and reviews actual performance against defined Service Level Agreements (SLAs), driving improvement.
11. Performs ITSM audits and publishes results to stakeholders.
12. Owns and drives projects/initiatives.

Education
A bachelor’s degree from an accredited college or university is required, with a focus in computer science or related discipline. In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered as a substitute for the degree.

Experience, Skills and Key Competencies
At least 8 years of general technology experience, and 5+ years of Information Technology Service Management. Must hold good knowledge on tools and methodologies used for the adoption and governance of standardized and best practices in executing technology operations/services.
Knowledge of Incident and Major Incident Management, Problem Management, Change Management, and ITIL service lifecycle practices.

Understanding of Artificial Intelligence (AI), Generative AI, automation platforms, workflow orchestration, and their application within IT Service Management processes.

Experience with ITSM platforms, reporting tools, workflow automation technologies, and service performance analytics.
Strong analytical and data interpretation skills with the ability to identify trends, risks, and service improvement opportunities.
Ability to effectively manage high-severity incidents and coordinate cross-functional teams during critical service disruptions.
ITIL V4 Mandatory

Experience, Skills and Key Competencies (continued)
Must also be able to demonstrate the following skills and abilities:

Strong verbal and written communication skills, with the ability to effectively tailor communications to a specific audience or call to action.
Can apply principles of analytical thinking to define problems, collect data, establish facts, draw valid conclusions, consider options, and recommend solutions based on all considerations.
Strong interpersonal skills, and able to develop collaborative working relationships across all stakeholders.
Comfortable working both independently and in a diverse team setting.

Special Position Requirements

Must be willing to participate in a 24x7 global support model, including on-call responsibilities, shift rotations, weekend coverage, and support during critical business events as required.
Ability to respond to and coordinate critical incidents outside normal business hours when required.
Must be able to read, write, understand, and fluently speak in the English language.
Must be flexible and can work different shift hours as business needs require.

Apply Now

Refine Your Search

service quality lead, onshore, ga and jp jobs in kilpauk chennai tamil nadu

Service Management Specialist

Service Quality Lead, Onshore, GA and JP

Senior Team Lead, Managed Services Operations

Senior Associate/Lead - Skill-Ed

Sr Manager - Service Delivery & Management

Service Operations Head – Pan India

Lead Coordinator

Manager / Sr Manager - Learning and Development

Transition Manager

Lead - Education

Senior Manager – Integrated Facilities Management (IFM)

GM Service in chennai

Generalist Service Representative I

Company Director

Ocean Customer Experience Team Lead - US

Plant head operation manager

VP - Domestic Payments Ops Readiness Lead

Lead I - AML KYC

Lead Warehouse - Chennai

QA Lead -India

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