Kolkata West Bengal Call center manager Jobs – 51 Open Jobs Today

Operations / Senior Operations Manager, Amazon
ASSPL - Haryana - C77 —Kolkata, West Bengal
- Full-time
- Management
- Analysis skills
- Bachelor's degree
Team Lead For Non Voice Process
Gear Inc. —Kolkata, West Bengal
- ₹18,000 - ₹28,000 a month
- Full-time
- English
- Analysis skills
- Communication skills
Quick apply
Senior Team Lead
Gear Inc. —Kolkata, West Bengal
- Weekend availability
- English
- Analysis skills
- Bachelor's degree
Quick apply
Opportunity For Operation Manager With US Healthcare
Gear Inc. —Kolkata, West Bengal
- Full-time
- English
- Analysis skills
- Bachelor's degree
Quick apply
Director & Cluster Head - Distribution Network
Standard Chartered —Kolkata, West Bengal
- Management
- Master's degree
- Banking
- Health insurance
- Paid sick time
Quality Analyst – Customer Experience & Compliance (WFO, Kolkata)
Fusion CX —Salt Lake, Kolkata, West Bengal
- Customer service
- Microsoft Office
- Analysis skills
Sales Manager - UK Telecom
SALESCOM SERVICES —Kolkata, West Bengal
- Up to ₹12,00,000 a year
- Full-time
- CRM software
- Sales
- English
- Health insurance
Quick apply
Field Sales Representative for Home Care
Icosano Home Healthcare Pvt Ltd —Kolkata, West Bengal
- ₹20,000 - ₹50,000 a month
- Full-time
- Marketing
- Master's degree
- Bachelor's degree
- Commuter assistance
- Health insurance
Quick apply
Senior Manager – Information Security – Kolkata, India
Fusion CX —Salt Lake, Kolkata, West Bengal
- Computer Science
- Bachelor's degree
- Travel
Supply Chain Operations Associate
Accenture —Kolkata, West Bengal
- Full-time
- Analysis skills
- Communication skills
Quality Analyst – Retail Support – Voice Process (WFO, Kolkata)
Fusion CX —Salt Lake, Kolkata, West Bengal
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Assistant Manager Training & Quality
Gear Inc. —Kolkata, West Bengal
- Full-time
- English
- Leadership
- Communication skills
Quick apply
Sales Manager
N G Brothers —Sodpur, West Bengal
- ₹14,210.64 - ₹57,092.70 a month
- Full-time
- Sales
- Customer service
- English
- Health insurance
- Cell phone reimbursement
Quick apply
11d
Assistant Manager – Bot Operations – Kolkata, India
Fusion CX —Salt Lake, Kolkata, West Bengal
- Leadership
- Communication skills
Associate Director of Sales
Marriott International, Inc —Kolkata, West Bengal
- Full-time
- Sales
- B.Sc
- Bachelor's degree
Business Development Manager (SaaS)
innofied —New Town, Kolkata, West Bengal
- ₹8,00,000 - ₹15,00,000 a year
- Full-time
- Sales
- Business development
- Software development
- Health insurance
Officer-Operations
Artionis Germany GmbH —Kolkata District, West Bengal
- Full-time
- Microsoft Office
- Computer skills
- Typing
Quick apply
Sales Representative
Icosano Home Healthcare Pvt Ltd —Kolkata, West Bengal
- ₹20,000 - ₹40,000 a month
- Call employer
- Marketing
- Master's degree
- Bachelor's degree
- Health insurance
Quick apply
Sales Representative I - Energy Based Device
Medtronic —Kolkata, West Bengal
- Full-time
- 12th Pass
- Bachelor's degree
13d
Social Media Marketing Manager and Content Creator
Arena Animation Kankurgachi and Barasat —Kolkata, West Bengal
- Full-time
- Social media management
- English
- Travel
Quick apply

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Operations / Senior Operations Manager, Amazon

ASSPL - Haryana - C77 -
Kolkata, West Bengal

Apply Now

Job details

Full-time

Qualifications

Management
Supply chain
Logistics
Analysis skills
Bachelor's degree
Kaizen
Communication skills

Full job description

DESCRIPTION

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

We are hiring an Operations / Senior Operations Manager for across miles for multiple locations.

We have provided the expectations from an ideal candidate in the job description below. However, at Amazon, we look for people who can join our organization, learn and grow with us. If the role mentioned below interests you, is aligned with the career path you would want to follow and you exhibit the Amazon leadership principle of ‘Learn and be curious’, we would like to talk to you.

Well-rounded leadership capabilities and people management skills.
Ability to adapt to evolving situations
Ability to work in ambiguous situations.
Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be done to achieve objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.
Ability to set and achieve timelines for tasks: Set realistic and stretching performance expectations for self and others. Regularly reviews progress and acts to ensure optimal results for the business.
Orientation for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.
Analytical Skills: Effectively analyses and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.

Key job responsibilities

Defining, building, and being responsible for the execution of processes, right from fulfillment centers to sortation hubs and further to the last-mile delivery center network.
Responsible for Hiring, training and building up a highly motivated workforce for sort hubs with support from HR and training team, to meet the operational requirements for the city , continuously meeting the Amazon bar on quality and productivity.
Ensure enough bandwidth in these sites for peak time volume management.
Coordinate with Finance, Delivery Stations, FC and Projects team to matters related to city operations.
Conduct the performance appraisals of team members and mentor them for handling efficient operations.
Continuously improve the defined processes and attain a sustained performance standard. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
Analysis of the data reports to identify performance bottlenecks and improve the performance.

A day in the life

Drive key initiatives across the region related to safety, engagement, network speed, cost optimization etc.
Lead daily stand ups, WBRs, MBRs and peak preparedness calls.
Analyze data to identify performance bottlenecks. Implement process improvement mechanisms such as Kaizen and Continuous Improvement.
Review and finalize the labor plan for the site to optimize cost while ensuring high bar on performance standards and associate experience.
Coach and provide guidance to the Ops managers to challenge the status quo and drive the culture of continuous improvement to reduce waste in conjunction with the central program team. Additionally, liaise with other site leads/regional leaders and central teams to benchmark best practices that can be deployed on the floor.

Years of experience: 4+ years of experience in operations/Logistics/Supply chain

BASIC QUALIFICATIONS

Bachelor's degree or equivalent, or 2+ years of equivalent experience

PREFERRED QUALIFICATIONS

Bachelor's degree or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

call center manager jobs in kolkata west bengal

Operations / Senior Operations Manager, Amazon

Team Lead For Non Voice Process

Senior Team Lead

Opportunity For Operation Manager With US Healthcare

Director & Cluster Head - Distribution Network

Quality Analyst – Customer Experience & Compliance (WFO, Kolkata)

Sales Manager - UK Telecom

Field Sales Representative for Home Care

Senior Manager – Information Security – Kolkata, India

Supply Chain Operations Associate

Quality Analyst – Retail Support – Voice Process (WFO, Kolkata)

Assistant Manager Training & Quality

Sales Manager

Assistant Manager – Bot Operations – Kolkata, India

Associate Director of Sales

Business Development Manager (SaaS)

Officer-Operations

Sales Representative

Sales Representative I - Energy Based Device

Social Media Marketing Manager and Content Creator

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