The Product Support Specialist at be10x is a technical guidance and product-focused role. Unlike traditional customer support, this position requires a deep understanding of our AI programs to help learners implement them successfully in real-world scenarios.
At be10x, we teach AI, Automation, Data, and Business tools to working professionals. Your mission is to act as a Technical Guide — ensuring that after live sessions, learners can overcome technical hurdles, fix errors, and apply AI tools with confidence.
This role is ideal for someone who thrives at the intersection of education and technology, enjoys real-time problem-solving, and is passionate about empowering professionals to succeed with modern AI tools.
Key Responsibilities
Technical Query Resolution & Learner Support
You will be the primary point of contact for technical queries across the following domains:
● Generative AI — Prompt Engineering, LLM implementation, and practical AI tool guidance
● Data & Analytics — Excel with AI integrations, Power BI, SQL, and Python basics
● Automation & No-Code — Workflow automation using Make.com and N8N; app-building via Bubble and Streamlit
● Technical Troubleshooting — Diagnosing learner issues, providing step-by-step solutions, and creating visual guides (screenshots/video walkthroughs)
● Conceptual Guidance — Explaining ML, Deep Learning, and NLP concepts in clear, accessible language
● Escalation Management — Independently resolving 90%+ of queries and escalating to the product team only when strictly necessary
Real-Time Learner Engagement
● Act as the first point of contact during live sessions — resolving doubts in real time, with camera on when needed
● Provide prompt, accurate responses during evening and weekend peak hours
● Foster a supportive learning environment that encourages active participation and confidence-building
● Maintain learner accessibility through designated support channels
Cross-Functional Collaboration
● Work closely with educators, product, content, and data teams to close learner feedback loops
● Participate in team syncs to share learner insights and propose product or curriculum improvements
● Support onboarding and training of internal team members on support processes
Data Management & Learner Analytics
Track and manage learner data using:
● Google Sheets (advanced formulas, pivot tables) for attendance, feedback, and engagement tracking
● Google Forms for structured feedback collection
● Google Docs for documentation and internal notes
Additionally:
● Maintain detailed records of learner interactions and support tickets
● Analyze data to identify trends, pain points, and opportunities for improvement
● Generate reports on learner engagement and support resolution metrics
Content Creation & Documentation
● Build learner-facing support materials: solution videos, session notes, slide decks (Canva/PPT), and FAQs
● Maintain a well-organized repository of common learner queries and resolutions
● Develop training materials and knowledge base articles for internal and external use
● Use AI tools (ChatGPT, Claude, Gemini, Perplexity, etc.) to optimize support and content workflows
Quality Assurance & Process Improvement
● Review recorded sessions to identify quality gaps and learner experience issues
● Provide constructive feedback to educators and product teams based on learner pain points
● Contribute to continuous improvement of support workflows, response quality, and learner journeys
Required Skills & Qualifications
Education
● B.Tech, BCA, BSc (IT/CS), or a related technical degree is preferred
Must-Have Technical Skills
● Foundational knowledge of Python, SQL, and Power BI
● Hands-on experience (or strong working interest) in Generative AI and Prompt Engineering
● Familiarity with automation platforms like Make.com or N8N is a significant plus
● Proficiency with Google Workspace: Sheets (advanced), Forms, Docs
● Experience with AI tools and platforms: ChatGPT, Claude, Gemini, Perplexity
● Canva or similar tools for creating presentations and visual learner aids
Communication & Schedule
● Confident communicator — comfortable speaking on camera during live sessions
● Willingness to work evenings and weekends as needed during live learning programs
Core Competencies
● Ownership — Taking full responsibility for a learner's success from first query to final resolution
● Patience — The ability to guide professionals who may not have a technical background
● Continuous Learning — A proven track record of self-learning; as AI evolves weekly, staying current is your greatest asset
● Problem-Solving — Ability to think on your feet and resolve technical issues in real time
● Attention to Detail — Meticulous in documentation, data management, and resolution quality
● Adaptability — Comfortable thriving in a fast-paced, constantly evolving environment
Preferred Qualifications
● Prior experience in teaching, training, peer learning, or technical mentoring environments
● Exposure to LMS (Learning Management Systems) platforms
● Experience managing learner communication workflows or CRM systems
● Portfolio, GitHub, or content samples demonstrating writing, training, or support work
● Understanding of EdTech trends and AI-powered education best practices
● Experience with video editing or multimedia content creation
Key Performance Indicators (Success Metrics)
● Implementation Rate — High percentage of learners successfully deploying tools post-interaction
● Resolution Quality — Doubts solved comprehensively, reducing repeat queries on the same topic
● Product Mastery — Demonstrated improvement in the be10x product suite knowledge every month
● Learner Satisfaction — Maintaining high feedback scores for clarity, helpfulness, and responsiveness
What We Offer
Professional Growth
● At the Forefront of AI — Get paid to master the world's most advanced AI technologies
● Cross-Functional Exposure — Work alongside product, content, data, and learner success teams
● Career Advancement — Opportunity to grow within India's fastest-growing EdTech organization
● Learning Culture — Continuous upskilling with access to all be10x programs and AI resources
Work Environment
● Remote-First — Work from anywhere with flexibility and autonomy
● Modern Tools — Access to state-of-the-art technology and AI-powered platforms
● High-Energy Team — Join a community of 1,000+ passionate professionals
● Mission-Driven Work — Be part of an organization empowering millions of learners
Impact & Purpose
● High Impact — Directly influence the career trajectories of thousands of working professionals
● Innovation — Work at the cutting edge of EdTech and AI-powered education delivery
● Meaningful Work — Contribute to democratizing professional education across India and beyond
Additional Benefits
● Structured mentorship and support for career growth
● Recognition and appreciation for outstanding performance
● Opportunity to work on high-impact, cross-functional projects
● Exposure to diverse learning domains — from Generative AI to Finance to Automation
Application Process
We are looking for Tinkerers and Problem-Solvers. If you're passionate about learner success and want to work at the intersection of education and technology, we'd love to hear from you.
Please submit:
● Your updated resume highlighting relevant technical support or education experience
● A brief cover letter explaining your interest in this role and your approach to learner support
● Portfolio, GitHub, or samples of previous support/training/technical content (if available)
Pay: ₹300,000.00 - ₹600,000.00 per year
Benefits:
Work Location: In person
