Lucknow Uttar Pradesh Customer service manager Jobs – 98 Open Jobs Today

Customer Care Manager
Anand Motor Agencies Ltd —Lucknow, Uttar Pradesh
- Full-time
- Customer service
- Master's degree
- Analysis skills
Quick apply
Accounts Manager-Logistics
Shankh Trading Pvt Ltd —Lucknow, Uttar Pradesh
- ₹30,000 - ₹40,000 a month
- Full-time
- Accounting
- Data entry
- In-person
- Cell phone reimbursement
- Flexible schedule
Quick apply
Project Owner / Service Delivery Operations Lead – Finance & Accounting Operations
Ardem Incorporated —Lucknow, Uttar Pradesh
- Full-time
- Remote
- English
- Windows
- Finance
- Work from home
14d
Chief Operating Officer (COO)
Oorja Development Solutions India Pvt. Ltd. —Lucknow, Uttar Pradesh
- ₹1,00,000 - ₹1,75,000 a month
- Full-time
- Hybrid work
- English
- Project management
- Travel
- Paid time off
- Flexible schedule
Quick apply
Zonal Sales Manager - Full Time
Sunshine Manpower Solution And Services —Lucknow, Uttar Pradesh
- ₹7,00,000 - ₹8,00,000 a year
- Full-time
- Microsoft Excel
- Sales
- Master's degree
Associate Territory Manager: LCA
DHL —Lucknow, Uttar Pradesh
- Email
- Management
- Up to 50% travel
- Sales
- Health insurance
- Paid time off
Assistant Manager/Senior Officer (Sales & Business Development: Commercial) - Lucknow
Bosch Group —Lucknow, Uttar Pradesh
- Full-time
- Sales
- Bachelor's degree
- Travel
Quick apply
Operations Supervisor
Stemz Healthcare Pvt. Ltd. —Lucknow, Uttar Pradesh
- ₹35,000 - ₹40,000 a month
- Full-time
- Management
- Microsoft Office
- Administrative experience
Quick apply
Senior Manager / Associate Director – IT Sales (US Market)
Adira Softtech —Lucknow, Uttar Pradesh
- ₹1,55,000 - ₹1,60,000 a month
- Full-time
- Remote
- Sales
- Salesforce
- Master's degree
Quick apply
4d
Business Development Executive (BDE)
Sai skill Technology private Limited —Lucknow, Uttar Pradesh
- Up to ₹45,000 a month
- Full-time
- Sales
- Business development
- Bachelor's degree
- Commuter assistance
- Paid time off
Quick apply
Area Sales Manager (Sales & Marketing-Projects) – Lucknow
NCL VEKA —Lucknow, Uttar Pradesh
- Sales
- Master's degree
- Analysis skills
Fashion Consultant / VIP Manager (Readymade Ethnic Wear Section
Bhasin Brothers —Lucknow, Uttar Pradesh
- ₹30,000 - ₹35,000 a month
- Full-time
- Sales
- Customer service
- In-person
Quick apply
Customer Relationship Manager (CRM)
SHA Multiwings Pvt Ltd —Lucknow, Uttar Pradesh
- ₹15,000 - ₹20,000 a month
- Full-time
- English
- Master's degree
- Bachelor's degree
Quick apply
Area Sales Manager
Ornima —Lucknow, Uttar Pradesh
- ₹35,000.00 - ₹58,458.03 a month
- Full-time
- Bachelor's degree
- Business Administration
- In-person
Quick apply
Regional Channel Manager - Agency Channel
TRE-CRED SOLUTIONS PRIVATE LIMITED —Lucknow, Uttar Pradesh
- ₹3,00,000 - ₹12,00,000 a year
- Full-time
- Sales
- Business development
- Team management
- Commuter assistance
- Paid time off
Quick apply
Retail Store Manager
NINOS CREATION PVT LTD —Lucknow, Uttar Pradesh
- ₹25,000 - ₹35,000 a month
- Full-time
- Microsoft Excel
- Management
- Sales
Quick apply
After Sales & Warranty Manager
OFPL —Lucknow, Uttar Pradesh
- From ₹30,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Business Development Manager (BDM)
Good insurance brokers pvt ltd —Lucknow, Uttar Pradesh
- ₹30,000 - ₹40,000 a month
- Full-time
- Sales
- Master's degree
- Bachelor's degree
- Health insurance
Quick apply
Logistics Billing Specialist
Ardem Incorporated —Lucknow, Uttar Pradesh
- Full-time
- Remote
- English
- Windows
- Finance
Customer Support Executive
EngVarta —Lucknow, Uttar Pradesh
- Weekend availability
- Customer service
- English
- Bachelor's degree

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Customer Care Manager

Anand Motor Agencies Ltd -
Lucknow, Uttar Pradesh

Quick apply

Job details

Full-time

Qualifications

Business Management
Customer retention
Customer service
Master's degree
Analysis skills
Supervising experience
Bachelor's degree
Customer relationship management
Relationship management
Business Administration
MBA
Dealership experience

Full job description

The Customer Care Manager is responsible for planning, implementing, monitoring, and continuously improving customer relationship management and customer satisfaction across all dealership operations, including New Car Sales, Service, Spare Parts, Insurance, Finance, Corporate Sales, and True Value operations. The incumbent shall ensure superior customer experience at every customer touchpoint, enhance customer retention, manage customer grievances, improve Customer Satisfaction Index (CSI), Service Satisfaction Index (SSI), Net Promoter Score (NPS), and support business growth through effective customer engagement initiatives.

The role demands strong leadership, analytical ability, customer orientation, process excellence, and compliance with dealership as well as manufacturer standards.

Key Responsibilities

1. Customer Experience Management

Develop and implement customer care strategies aligned with dealership and manufacturer objectives.
Ensure a seamless and delightful customer experience throughout the customer lifecycle.
Monitor customer touchpoints across Sales, Service, True Value, Accessories, Insurance, Finance, and Corporate Sales.
Ensure prompt acknowledgement and resolution of customer concerns.
Build long-term customer relationships to improve retention and loyalty.

2. Customer Satisfaction & Quality Monitoring

Monitor CSI, SSI, NPS, and other manufacturer-defined customer satisfaction parameters.
Conduct regular analysis of customer feedback.
Prepare action plans to improve satisfaction scores.
Identify recurring complaints and implement preventive measures.
Conduct customer satisfaction audits.

3. Complaint Management

Manage customer complaints received through:
Walk-ins
Telephone
Email
Manufacturer CRM
Social media
Website
Google Reviews
Consumer forums
Corporate customers
Ensure timely investigation and closure of complaints.
Coordinate with department heads for effective resolution.
Escalate critical complaints whenever required.
Maintain complete complaint documentation and closure records.

4. CRM & Customer Engagement

Ensure effective utilization of CRM systems.
Monitor follow-up activities.
Ensure timely service reminders.
Conduct post-sales and post-service follow-up.
Plan customer engagement campaigns.
Execute loyalty and retention programs.
Improve repeat business.

5. Team Management

Lead Customer Care Executives, Tele-callers, CRM Executives, and Reception teams.
Allocate responsibilities.
Conduct regular performance reviews.
Coach and mentor team members.
Identify training needs.
Foster a customer-centric culture.

6. Process Compliance

Ensure compliance with dealership SOPs.
Implement manufacturer customer care guidelines.
Ensure adherence to quality standards.
Participate in dealership audits.
Support ISO and other quality management systems where applicable.

Desired Educational Qualifications

Candidate should hold Bachelor's Degree in Business Administration, Commerce, Management, Marketing, Automobile Management, or any recognized equivalent discipline from a UGC/AICTE-recognized institution.
Candidates holding MBA / PGDM in Marketing, Customer Relationship Management, Human Resource Management, Operations Management, or General Management degree shall have added advantage

Experience

Minimum 5–8 years of experience in Customer Relationship Management, Customer Care, Customer Experience, or Customer Service.
At least 2–3 years in a managerial or supervisory role.
Experience in an automobile dealership or automotive retail industry is highly preferred.

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in lucknow uttar pradesh

Customer Care Manager

Accounts Manager-Logistics

Project Owner / Service Delivery Operations Lead – Finance & Accounting Operations

Chief Operating Officer (COO)

Zonal Sales Manager - Full Time

Associate Territory Manager: LCA

Assistant Manager/Senior Officer (Sales & Business Development: Commercial) - Lucknow

Operations Supervisor

Senior Manager / Associate Director – IT Sales (US Market)

Business Development Executive (BDE)

Area Sales Manager (Sales & Marketing-Projects) – Lucknow

Fashion Consultant / VIP Manager (Readymade Ethnic Wear Section

Customer Relationship Manager (CRM)

Area Sales Manager

Regional Channel Manager - Agency Channel

Retail Store Manager

After Sales & Warranty Manager

Business Development Manager (BDM)

Logistics Billing Specialist

Customer Support Executive

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